Your personal data will be used to support your experience at Luga.bg. In the event that you register, they will be used to manage access to your account, and in the case of a successful order, they will be used for the purpose of processing it. The protection of personal data and the protection of the personal and financial information of our customers is our priority. We process your information on the basis of the applicable legislation and more specifically the General Regulation 2016/670 (better known as GDPR), the Personal Data Protection Act (PDPA) and the Electronic Commerce Act (ET). The privacy policy informs you about the most important aspects of the processing of your data at Luga.bg. With it, we also inform you about the terms and legal grounds for collecting, processing, storing, using, destroying and protecting your personal information.
1. CommentsWhen visitors leave comments on the site, we collect the data displayed on the comment form, as well as the visitor’s IP address and user browser ID to help detect spam. 2. Contact formWhen you write to us via the contact form on our website or send us an email, we store your data for the period necessary to process your request and to answer your follow-up questions. We will not share this information with third parties without your express consent! 3. OrderFor online trading and customer satisfaction purposes, we store your IP address, names, shipping address, email, telephone and billing details. The data you provide is used only in connection with the creation, processing and dispatch of your orders and so that we can assist you with inquiries and inquiries. We do not use your phone number to send you commercial offers. We will only contact you by phone if there is a problem with your order and/or to get information about your delivery. We do not share this data with third parties, except for:
the payment service provider processing the payment (PayPal, Braintree)
the courier company with which we deliver the purchase to you.
We store your data for 10 years after your order.
4. CookiesWe strive to maintain a user-friendly website that presents useful information and modern functionalities. For this purpose, we use various applications that require the use of the so-called “cookies”.
Google Analytics. Through Google cookies, we collect statistical data to show us how you and others use the site. This helps us determine which sections of the site are of interest to visitors and which need improvement.
Facebook Pixel. Facebook has its own privacy policy and you have an easy and convenient way to control what you want to see on your profile.
If you leave a comment on our site, your name and email address are stored in cookies. These are for your convenience so you don’t have to re-enter your details when leaving another comment. These cookies will be kept for one year.
If you have an account and log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is deleted when you close your browser.
You can disable the storage of cookies by your browser, you can limit it to certain sites or you can set your browser to notify you as soon as a cookie is sent. You can delete cookies from your computer’s hard drive at any time. However, please note that when you refuse certain cookies, the use of our store services becomes completely or partially impossible. More information on how to set up your browser regarding cookies can be found in its settings.
At any time, you can request information about your personal data that we store.
When we process your data in an automated manner, you have the right to receive a copy of the data in a structured, widely used electronic format. This includes only the personal data you have provided.
You have the right to request correction of your personal data if it is incomplete or incorrect. You can do this through your Luga.bg profile.
You have the right to opt out of receiving commercial communications. Opt-out can be done by following the “Unsubscribe” button present in each such email.
You have the right to request that all of your data be deleted (“the right to be forgotten”). This will result in the inability to use your account on the site if you have a registration.
You can exercise the specified rights by writing to us through our contacts form ot send us email toΒ sales@luga.bg
