How can we help?

Add the products to your cart and continue to the “Order” page. Fill in your details, choose a courier and a payment method. Before you confirm, you will see the final amount — including the delivery charge.

Yes. Registration is not required — you can order as a guest. If you wish, you can create an account during checkout: next time your details will be filled in automatically and your order history will be in one place.

Once you have confirmed, you will see a page with your order number, and you will receive an email confirming that the order has been received. When we dispatch the parcel, you will receive a second email — with the tracking code.

If the email does not arrive within a few minutes, please check your "Spam" and "Promotions" folders.

Yes, on 0893 445 005. Please note that the quantity discounts (5% and 10%) apply only to orders you have placed yourself through the website.

If you order with an account and pay by cash on delivery, you can edit the order yourself while it is still in „Processing" status. Go to „My account" → „Orders" and click „Edit order". The products are returned to your cart, you place the order again, and the old one is cancelled automatically. Once the parcel has been prepared for dispatch, editing is no longer possible.

If you cannot see the button — for example, if you paid by card or ordered as a guest — call 0893 445 005 and quote your order number. If the parcel has already been dispatched, you can withdraw from the purchase within the 14-day period — see „Returns and complaints".

Under "My account" → "Orders", if you placed your order with an account. All your orders are listed there with the date, status and total. If you ordered as a guest, please keep your confirmation email.

Yes. On the “Order” page, tick “I would like an invoice” and fill in the company name, company registration number, billing address and the responsible person.

Within Bulgaria we deliver with Speedy, Econt and BOX NOW — to an office, a parcel locker or an address. Parcels are sent with an inspection option.

We process and dispatch orders within 2 working days, and within 3 for international orders. We aim to dispatch the order on the day it is received; orders placed after 2 p.m. may go out on the next working day. After that, the delivery time depends on the courier.

The price is calculated on the “Order” page according to the tariff of the chosen courier and depends on the weight of the parcel and on whether it is going to an office, a parcel locker or an address. You will see it before you confirm your order.

Within Bulgaria, delivery is free:

• to an Econt office — for orders over 200 €;
• to a Speedy office — for orders over 200 €;
• to a BOX NOW parcel locker — for orders over 100 €.

Restrictions apply to the large lye pack sizes — see them on the “Delivery” page. Delivery to an address is charged at the courier’s standard rate.

Payment can be made by cash on delivery, by debit or credit card (Visa, MasterCard, Maestro), by PayPal or by Google Pay. Card payments are processed through the secure systems of Braintree and PayPal — Luga.bg does not store your card details. No additional fees are charged for payment.

Cash on delivery is not available for delivery to a BOX NOW parcel locker or for delivery outside Bulgaria.

Yes — with Speedy and BOX NOW, where they have coverage in the country concerned. The price depends on the weight, the size and the country, and is calculated on the “Order” page. Processing takes up to 3 working days.

The tracking code is in the email we send you to confirm your order has been dispatched. Use it to track your parcel with the courier. You can also check your order status on the "Order tracking" page.

Yes, when you order through the website: 5% on orders over €50 and 10% on orders over €75. The amount is calculated excluding delivery, and the discount is applied automatically in the cart.

No. Quantity discounts are applied automatically in the cart. Personal discounts — for larger orders and during campaigns — are also applied automatically if there is an active discount linked to your email address. You do not need to enter anything manually.

The quantity discount is also added to products that are already reduced — so you may receive more than one discount on a single product. You will see the final amount with all discounts in the cart before you place your order.

Reduced products are marked in the shop and on each product page — with the percentage and the amount of the reduction. Also take a look at the promotional bundles, in which you combine ANCHIALO lye products yourself at a lower price.

Yes. You may withdraw from your purchase without giving a reason within 14 days of receiving it. Let us know via our contact form or on 0893 445 005, stating your order number, which products you are returning and your IBAN if you paid by cash on delivery.

Send it within 14 days of your withdrawal notice with Econt, Speedy or BOX NOW — we will confirm the address, office or parcel locker. The cost of returning the item is at your expense. The product must be in a resaleable condition, with its original packaging and documents.

Sealed products that have been unsealed after delivery cannot be returned for hygiene and health reasons (Art. 57 of the Consumer Protection Act). This does not apply in the case of a manufacturing defect.

Describe the problem using the contact form or call us on 0893 445 005, quoting your order number — we will tell you how to send us photos of the product and the packaging. We will replace the product with a new one at our expense — we cover both deliveries, even if the packaging has been opened. If there is visible transit damage, please let us know within 14 days of receipt.

Within 14 days of receiving your cancellation notice — using the same payment method you used; for cash on delivery, by bank transfer to the IBAN you provide. We may wait until we receive the product back or you provide proof that you have sent it.

Start with your need: in the menu and on the home page, the products are arranged by purpose — joints and muscles, massage, oral hygiene, bath and spa. Every product comes with a description, directions for use and customer reviews. If you're unsure, give us a call on 0893 445 005.

Lye is a thick, oil-like liquid that remains in the salt pans after the salt has crystallised. It is particularly rich in magnesium salts. In ANCHIALO products, the lye is filtered and stabilised so that it retains its properties.

Liman mud is the black sediment from the bottom of the Pomorie salt lake, built up over centuries. The composition of the two is similar, but the mud has a grainy texture and therefore also works as an exfoliant. Read more in “What is lye?”.

In the description of each product, under "Directions for use". Detailed procedures can be found on the "Lye procedures" page.

On the "Video procedures" page — that's where the procedures with Black Sea lye and liman mud have been filmed.

On the product page, in the reviews section, click "Ask a question". Both the question and the answer stay there and help other customers too. You can also call us on 0893 445 005.

Go to "My account" → "Register", or sign up while placing an order. Enter your email address and a password — you will receive an email with a link, and your account will be activated as soon as you open it. You can also log in directly with your Google or Facebook account.

Click the profile icon at the top of the site and select "Log in", or open "My account". Sign in with your email and password, or with Google or Facebook.

On the login page, click "Forgotten password?" and enter your email address. You will receive an email with a link to set a new password.

Your details and addresses are filled in automatically with your next order, and under “Orders” you can see your full purchase history.

You can change your details and addresses in "My account". If you would like your account and data to be deleted, please contact us via the contact form.