Terms of Use

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TERMS AND CONDITIONS

These terms of use set out the rules for the sale and delivery of products ordered online at Luga.bg, as well as the conditions for using the site.

1. Trader details

  • Company: AZIMUTH 6000 EOOD
  • Company ID (EIK): 202480849
  • VAT number: BG202480849
  • Registered address: 18 Ivan Vazov Street, Pomorie
  • Correspondence address: 5 Solna Street, Pomorie, AZIMUTH factory
  • Tax group: B
  • Luga.bg https://www.luga.bg
  • Tel. (orders): +359 893 445 005 (vivacom)
  • Tel. (manager): +359 887 470 548 (vivacom)
  • Email: sales@luga.bg
  • Facebook: https://www.facebook.com/BlackSealye

2. Product pricesThe price of each product is shown on the product page and in the basket when placing an order.

  • Product prices include VAT.
  • Product prices do not include shipping costs.
  • The delivery charge is calculated on the checkout page. See “3. Delivery terms”
  • Any additional fees (such as a PayPal payment fee) are calculated on the checkout page. See “5. Payment”
  • You pay the price of the product that applies at the time of your order.
  • In connection with Bulgaria’s accession to the Eurozone, from 01.01.2026 the main currency on the site becomes the euro, with all prices converted automatically at the fixed rate.
  • During the dual display period, prices are shown in both euros and leva, in accordance with legal requirements. Once the dual display period ends, prices will be shown in euros only.

3. DiscountsLuga.bg gives you the opportunity to receive the following additional discounts, provided that you place your order yourself through the site*:

  • A 5% discount off the final price of the products if your order is placed through the site and exceeds EUR 50 (excluding shipping costs and any additional charges).
  • A 10% discount off the final price of the products if your order is placed through the site and exceeds EUR 75 (excluding shipping costs and any additional charges).

If a product is already reduced, the quantity discount is applied IN ADDITION to the already reduced price. This means you may receive more than one discount on a given product.

*Discounts do not apply to orders placed by telephone, email or Viber.

4. Delivery termsLuga.bg offers you the following delivery options:

  • Domestic delivery (within Bulgaria) is carried out by the courier companies Speedy, Econt and BOX NOW to an office, a parcel locker or the customer’s address.
    • Processing and dispatch take up to 2 working days. We aim to process orders on the day we receive them, but orders received after 14:00 may sometimes be processed on the next working day.
    • The delivery charge is calculated on the checkout page according to the courier’s tariff.
    • The delivery charge depends on the weight of the parcel and on whether it is delivered to a courier office or to the customer’s address.
    • A tracking number for the parcel is provided in the email confirming that your order has been dispatched.
    • The parcel is sent with the inspection option.
  • International delivery (outside Bulgaria) is carried out via Speedy and BOX NOW (if they have coverage in the country specified by the customer).
    • Processing and dispatch take up to 3 working days.
    • The delivery charge is calculated on the checkout page according to the courier’s tariff.
    • The delivery price depends on the weight of the parcel, its size and the country of delivery.
    • Parcels are sent well packaged and marked as fragile. The actual weight of the parcel may be higher than the weight calculated at the time of ordering, since the packaging also has a weight that we cannot know until the parcel has been packed and weighed.
    • A tracking number for the parcel is provided in the email confirming that your order has been dispatched.

5. Free shipping conditions:Luga.bg offers you the following free shipping options within Bulgaria:

6. PaymentLuga.bg allows you to pay for the products you have ordered in one of the following ways:

  • Cash on delivery. You pay when you receive your order.
  • PayPal. You pay through your account in the PayPal system.
  • GPAY. You pay through your account in the Google Pay system.
  • Debit or credit card from one of the listed card issuers via the PayPal system
    • Visa
    • MasterCard
    • American Express
    • Discovery
  • Debit or credit card from one of the listed card issuers via the Braintree system
    • Visa
    • MasterCard
    • Maestro

Additional information about the different payment methods:

  • When paying by cash on delivery, PLEASE KEEP THE POSTAL MONEY TRANSFER RECEIPT. It replaces the till receipt accompanying the invoice. Pursuant to Art. 3, para. 1 (Suppl. – State Gazette No. 49 of 2010, in force from 29.06.2010, amended – State Gazette No. 48 of 2011, in force from 24.06.2011) of Ordinance N-18/2006, every person is obliged to register and report the sales of goods or services carried out by them in or from a commercial outlet by issuing a fiscal receipt from a fiscal device (FD), except where payment is made by credit transfer, direct debit or cash money transfer carried out through a payment service provider within the meaning of the Payment Services and Payment Systems Act, and/or by postal money transfer carried out through a postal operator licensed to perform postal money transfers within the meaning of the Postal Services Act (PSA). Read more here.
  • When paying with a PayPal account or a debit/credit card via the PayPal system, NO additional fee is charged.
  • When paying with GPAY via the Google Pay system, an additional fee is charged.
  • When paying by debit/credit card via the Braintree system, NO additional fee is charged.
  • Your credit/debit card payment is processed via a secure, encrypted connection that guarantees your personal information cannot be accessed by an unauthorised third party. Luga.bg DOES NOT COLLECT OR STORE information about your credit/debit card on our server. Payment is processed through the PayPal or Braintree platforms – globally proven payment systems with the highest level of security.
  • When paying by credit/debit card, you will need to enter the following information:
    • Card number (16 digits printed on the front of the card)
    • Expiry date (printed on the front of the card)
    • Security code (3-digit CVV/CVC code, printed on the back of the card above the magnetic strip, on the far right)

7. InvoiceIf you wish, your order will be accompanied by an invoice. To do this, on the order checkout page you need to tick the “I would like an invoice” box and then enter your billing details:

  • Company name
  • Company registration number (EIC)
  • Billing address
  • Accountable person (MOL)

8. Registration and ordersWhen placing an order on the site, you may create a customer account for your convenience with future orders or to access your order history. By accepting these Terms of Use, the customer confirms that they are aware of how their personal data is processed, as described in the Privacy Policy.

9. Returns and exchanges

Right of withdrawal within 14 days

As a consumer, you have the right to withdraw from your order without giving any reason within 14 days from the day on which you, or a third party indicated by you, received the goods (Art. 50 of the Consumer Protection Act). If you have ordered several items delivered separately, the period runs from the receipt of the last one.

How to submit a withdrawal request

  • Send us an unambiguous statement at sales@luga.bg or by phone on +359 893 445 005.
  • State your order number, which products you are returning and the IBAN to which we should refund the amount if you paid by cash on delivery.
  • It is sufficient for the statement to be sent before the 14-day period expires.

Returning the goods

  • Return the goods within 14 days of the day on which you notified us of your withdrawal.
  • You send them by courier — Econt, Speedy or BOX NOW. You may return them to our address: AZIMUTH 6000 EOOD, 5 Solna Street, Pomorie 8200, AZIMUTH factory, or to an office or parcel locker of the respective courier. Indicate your preferred method in the withdrawal request and we will confirm the exact address, office or locker.
  • The direct cost of returning the goods is at your expense.
  • The goods must be in resaleable condition, with the original packaging and the accompanying documents. You are liable for any diminished value of the goods if you have used them beyond what is necessary to establish their nature and characteristics.

Refunds

  • We refund the full amount paid, including standard delivery costs, within 14 days of receiving your withdrawal request.
  • We are entitled to withhold the refund until we have received the goods back or until you provide us with proof that you have sent them.
  • We refund using the same method you used to pay. For payments made by cash on delivery, the refund is made by bank transfer to an IBAN provided by you.
  • If you have chosen a delivery option more expensive than the standard one, we refund the cost of standard delivery.

When the right of withdrawal does not apply

Under Art. 57 of the Consumer Protection Act, the right of withdrawal does not apply to sealed goods which are not suitable for return for reasons of hygiene or health protection and which have been unsealed after delivery. This restriction does not apply to products with a manufacturing defect — see the next section.

Exchange in the event of a manufacturing defect or damage

If the product has a manufacturing defect, has been damaged in transit, had expired at the time of delivery, or you have received a product other than the one you ordered, we will replace it with a new one at our expense.

  • Period: we are liable for any lack of conformity within 2 years of delivery. In the event of visible transit damage, please notify us within 14 days of receipt so that we can also file a claim with the courier.
  • How to submit a claim: write to sales@luga.bg with your order number, a description of the problem and, if possible, photos of the product and the packaging.
  • Shipping is at our expense — both the return of the defective product and the dispatch of the new one. We will tell you which address, courier office or parcel locker to send it to, without you having to pay the courier anything.
  • An opened package is not an obstacle. In the event of a defect, the exchange also applies to opened products.
  • We send the replacement product as soon as we have confirmed the defect. If the product is no longer in stock, you may choose another one of the same value or receive a full refund.
  • Instead of an exchange, you also have the right to request a price reduction or the termination of the contract with a refund, under the terms of the Act on the Supply of Digital Content and Digital Services and on the Sale of Goods.

An exchange for other reasons — for example, because you did not like the scent or the size — is not a legal obligation, but do get in touch with us and we will look for a solution.

10. Privacy PolicyOur privacy policy can be found here.

Last updated: 01.09.2026