{"id":102717,"date":"2026-09-22T15:51:10","date_gmt":"2026-09-22T12:51:10","guid":{"rendered":"https:\/\/www.luga.bg\/help\/"},"modified":"2026-10-02T00:54:42","modified_gmt":"2026-10-01T21:54:42","slug":"pomoc","status":"publish","type":"page","link":"https:\/\/www.luga.bg\/sk\/pomoc\/","title":{"rendered":"Pomoc"},"content":{"rendered":"<div id=\"pl-102717\"  class=\"panel-layout\" ><div id=\"pg-102717-0\"  class=\"panel-grid panel-has-style\" ><div class=\"luga-help-row panel-row-style panel-row-style-for-102717-0\" ><div id=\"pgc-102717-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-102717-0-0-0\" class=\"so-panel widget widget_lugabg_help_intro luga-help-w panel-first-child panel-last-child\" data-index=\"0\" ><div class=\"luga-help\"><section class=\"luga-help-intro\"><p class=\"luga-help-eyebrow\">Pomoc<\/p><h1 class=\"luga-help-h1\">Ako v\u00e1m m\u00f4\u017eeme pom\u00f4c\u0165?<\/h1><p class=\"luga-help-lead\">N\u00e1jdite r\u00fdchlu odpove\u010f na ot\u00e1zky o objedn\u00e1vkach, doprave, platbe, z\u013eav\u00e1ch a v\u00fdbere produktov.<\/p><div class=\"luga-help-search\" role=\"search\"><svg class=\"luga-home-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"11\" cy=\"11\" r=\"7\"\/><path d=\"m20 20-3.6-3.6\"\/><\/svg><label class=\"screen-reader-text\" for=\"luga-help-q\">Vyh\u013eadajte ot\u00e1zku\u2026<\/label><input id=\"luga-help-q\" type=\"search\" autocomplete=\"off\" enterkeyhint=\"search\" placeholder=\"Vyh\u013eadajte ot\u00e1zku\u2026\"><button type=\"button\" class=\"luga-help-clear\" aria-label=\"Vymaza\u0165 vyh\u013ead\u00e1vanie\" hidden>&times;<\/button><\/div><div class=\"luga-help-chips\"><span>\u010casto vyh\u013ead\u00e1van\u00e9:<\/span><button type=\"button\" class=\"luga-help-chip\" data-q=\"bezplatn\u00e1\">doprava zdarma<\/button><button type=\"button\" class=\"luga-help-chip\" data-q=\"vr\u00e1ti\u0165\">vr\u00e1tenie<\/button><button type=\"button\" class=\"luga-help-chip\" data-q=\"fakt\u00fara\">fakt\u00fara<\/button><button type=\"button\" class=\"luga-help-chip\" data-q=\"heslo\">heslo<\/button><\/div><div class=\"luga-help-found\" hidden><div class=\"luga-help-found-head\"><p class=\"luga-help-result\" aria-live=\"polite\" data-one=\"N\u00e1jden\u00e1 1 ot\u00e1zka\" data-many=\"Na\u0161lo sa %d ot\u00e1zok\" data-none=\"Nena\u0161li sme \u017eiadnu ot\u00e1zku, ktor\u00e1 by zodpovedala v\u00fdrazu \u201e%s\u201c. Sk\u00faste in\u00e9 slovo, vyberte si t\u00e9mu ni\u017e\u0161ie alebo n\u00e1m zavolajte.\" data-pick=\"Vyberte ot\u00e1zku a zobraz\u00ed sa v\u00e1m odpove\u010f.\" data-topic=\"Vyh\u013ead\u00e1vanie bolo vymazan\u00e9 \u2014 tu s\u00fa v\u0161etky ot\u00e1zky v \u201e%s\u201c.\"><\/p><button type=\"button\" class=\"luga-help-reset\">Vymaza\u0165 vyh\u013ead\u00e1vanie<\/button><\/div><ul class=\"luga-help-hits\"><\/ul><button type=\"button\" class=\"luga-help-all\" hidden data-label=\"Pozrite si v\u0161etk\u00fdch %d ot\u00e1zok ni\u017e\u0161ie\"><\/button><\/div><\/section><\/div><\/div><\/div><\/div><\/div><div id=\"pg-102717-1\"  class=\"panel-grid panel-has-style\" ><div class=\"luga-help-row panel-row-style panel-row-style-for-102717-1\" ><div id=\"pgc-102717-1-0\"  class=\"panel-grid-cell\" ><div id=\"panel-102717-1-0-0\" class=\"so-panel widget widget_lugabg_help_links luga-help-w panel-first-child panel-last-child\" data-index=\"1\" ><div class=\"luga-help\"><section class=\"luga-help-links\" aria-labelledby=\"luga-help-links-h\"><h2 class=\"luga-help-h2\" id=\"luga-help-links-h\">\u010c\u00edm za\u010dneme?<\/h2><div class=\"luga-help-cards\"><a class=\"luga-help-card luga-help-t-sky\" href=\"#porachki\"><span class=\"luga-help-card-ic\"><svg class=\"luga-home-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M6 2 3 6v14a2 2 0 0 0 2 2h14a2 2 0 0 0 2-2V6l-3-4z\"\/><path d=\"M3 6h18\"\/><path d=\"M16 10a4 4 0 0 1-8 0\"\/><\/svg><\/span><b>Ako si objedna\u0165<\/b><span class=\"luga-help-card-hint\">Kroky, n\u00e1kup ako hos\u0165 alebo s \u00fa\u010dtom, fakt\u00fara<\/span><\/a><a class=\"luga-help-card luga-help-t-sand\" href=\"#dostavka\"><span class=\"luga-help-card-ic\"><svg class=\"luga-home-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M1 4h13v11H1z\"\/><path d=\"M14 8h4l3 3v4h-7z\"\/><circle cx=\"6\" cy=\"18\" r=\"2\"\/><circle cx=\"17\" cy=\"18\" r=\"2\"\/><\/svg><\/span><b>Doprava a platba<\/b><span class=\"luga-help-card-hint\">Kuri\u00e9ri, dodacie lehoty, doprava zdarma<\/span><\/a><a class=\"luga-help-card luga-help-t-mint\" href=\"https:\/\/www.luga.bg\/sk\/sledovanie-objednavky\/\"><span class=\"luga-help-card-ic\"><svg class=\"luga-home-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"m12 2 9 5v10l-9 5-9-5V7z\"\/><path d=\"m3 7 9 5 9-5M12 12v10\"\/><\/svg><\/span><b>Sledovanie objedn\u00e1vky<\/b><span class=\"luga-help-card-hint\">Stav objedn\u00e1vky a z\u00e1sielky<\/span><\/a><a class=\"luga-help-card luga-help-t-pink\" href=\"#otstapki\"><span class=\"luga-help-card-ic\"><svg class=\"luga-home-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><rect x=\"3\" y=\"8\" width=\"18\" height=\"13\" rx=\"1.5\"\/><path d=\"M3 12h18M12 8v13\"\/><path d=\"M12 8S9.5 3 7.5 4.5 9.8 8 12 8zM12 8s2.5-5 4.5-3.5S14.2 8 12 8z\"\/><\/svg><\/span><b>Z\u013eavy a akcie<\/b><span class=\"luga-help-card-hint\">5% a 10%, kampane, promo bal\u00ed\u010dky<\/span><\/a><a class=\"luga-help-card luga-help-t-lav\" href=\"#vrashtane\"><span class=\"luga-help-card-ic\"><svg class=\"luga-home-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M3 12a9 9 0 1 1 3 6.7\"\/><path d=\"M3 20v-5h5\"\/><\/svg><\/span><b>Vr\u00e1tenie a reklam\u00e1cie<\/b><span class=\"luga-help-card-hint\">14 dn\u00ed na odst\u00fapenie od zmluvy, v\u00fdmena pri chybe<\/span><\/a><a class=\"luga-help-card luga-help-t-sky\" href=\"#produkti\"><span class=\"luga-help-card-ic\"><svg class=\"luga-home-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M12 3c3.6 3.3 6 6.3 6 9.5A6 6 0 0 1 6 12.5C6 9.3 8.4 6.3 12 3z\"\/><path d=\"M9.5 13.5a2.6 2.6 0 0 0 2.5 2.6\"\/><\/svg><\/span><b>V\u00fdber a pou\u017eitie produktu<\/b><span class=\"luga-help-card-hint\">Luga, limanov\u00e9 bahno, video proced\u00fary<\/span><\/a><a class=\"luga-help-card luga-help-t-sand\" href=\"#profil\"><span class=\"luga-help-card-ic\"><svg class=\"luga-home-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"12\" cy=\"8\" r=\"4\"\/><path d=\"M4 21a8 8 0 0 1 16 0\"\/><\/svg><\/span><b>M\u00f4j \u00fa\u010det<\/b><span class=\"luga-help-card-hint\">Registr\u00e1cia, prihl\u00e1senie, zabudnut\u00e9 heslo<\/span><\/a><a class=\"luga-help-card luga-help-t-mint\" href=\"#kontakt\"><span class=\"luga-help-card-ic\"><svg class=\"luga-home-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M22 16.9v3a2 2 0 0 1-2.2 2 19.8 19.8 0 0 1-8.6-3.1 19.5 19.5 0 0 1-6-6A19.8 19.8 0 0 1 2.1 4.2 2 2 0 0 1 4.1 2h3a2 2 0 0 1 2 1.7c.1 1 .4 1.9.7 2.8a2 2 0 0 1-.5 2.1L8.1 9.9a16 16 0 0 0 6 6l1.3-1.3a2 2 0 0 1 2.1-.4c.9.3 1.8.6 2.8.7a2 2 0 0 1 1.7 2z\"\/><\/svg><\/span><b>Kontakty<\/b><span class=\"luga-help-card-hint\">0893 445 005 a kontaktn\u00fd formul\u00e1r<\/span><\/a><\/div><\/section><\/div><\/div><\/div><\/div><\/div><div id=\"pg-102717-2\"  class=\"panel-grid panel-has-style\" ><div class=\"luga-help-row panel-row-style panel-row-style-for-102717-2\" ><div id=\"pgc-102717-2-0\"  class=\"panel-grid-cell\" ><div id=\"panel-102717-2-0-0\" class=\"so-panel widget widget_lugabg_help_faq luga-help-w panel-first-child panel-last-child\" data-index=\"2\" ><div class=\"luga-help\"><section class=\"luga-help-group\" id=\"porachki\"><h2 class=\"luga-help-h2 luga-help-group-h\"><span class=\"luga-help-gi\"><svg class=\"luga-home-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M6 2 3 6v14a2 2 0 0 0 2 2h14a2 2 0 0 0 2-2V6l-3-4z\"\/><path d=\"M3 6h18\"\/><path d=\"M16 10a4 4 0 0 1-8 0\"\/><\/svg><\/span>Objedn\u00e1vky<\/h2><div class=\"luga-help-list\"><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abf6db40c4274036717901' value=6abf6db40c4274036717901><input type='hidden' id='bg-show-more-text-6abf6db40c4274036717901' value='Ako sa zad\u00e1va objedn\u00e1vka?'><input type='hidden' id='bg-show-less-text-6abf6db40c4274036717901' value='Ako sa zad\u00e1va objedn\u00e1vka?'><input type='hidden' id='bg-icon-bg-color-6abf6db40c4274036717901' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abf6db40c4274036717901' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abf6db40c4274036717901\"  class='button bg-  luga-help-q' style='' >Ako sa zad\u00e1va objedn\u00e1vka?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abf6db40c4274036717901' class='bg-showmore-closed ' ><p>Pridajte produkty do ko\u0161\u00edka a pokra\u010dujte na str\u00e1nku \u201eObjedn\u00e1vka\u201c. Vypl\u0148te svoje \u00fadaje, vyberte kuri\u00e9ra a sp\u00f4sob platby. Pred potvrden\u00edm uvid\u00edte kone\u010dn\u00fa sumu \u2014 vr\u00e1tane ceny dopravy.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abf6db40c48d2002158036' value=6abf6db40c48d2002158036><input type='hidden' id='bg-show-more-text-6abf6db40c48d2002158036' value='M\u00f4\u017eem objedna\u0165 bez registr\u00e1cie?'><input type='hidden' id='bg-show-less-text-6abf6db40c48d2002158036' value='M\u00f4\u017eem objedna\u0165 bez registr\u00e1cie?'><input type='hidden' id='bg-icon-bg-color-6abf6db40c48d2002158036' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abf6db40c48d2002158036' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abf6db40c48d2002158036\"  class='button bg-  luga-help-q' style='' >M\u00f4\u017eem objedna\u0165 bez registr\u00e1cie?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abf6db40c48d2002158036' class='bg-showmore-closed ' ><p>\u00c1no. Registr\u00e1cia nie je povinn\u00e1 \u2014 m\u00f4\u017eete objedna\u0165 ako hos\u0165. Ak chcete, vytvorte si \u00fa\u010det po\u010das objedn\u00e1vky: nabud\u00face sa va\u0161e \u00fadaje vyplnia samy a hist\u00f3riu objedn\u00e1vok budete ma\u0165 na jednom mieste.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abf6db40c4e04054332425' value=6abf6db40c4e04054332425><input type='hidden' id='bg-show-more-text-6abf6db40c4e04054332425' value='Ako zist\u00edm, \u017ee moja objedn\u00e1vka bola prijat\u00e1?'><input type='hidden' id='bg-show-less-text-6abf6db40c4e04054332425' value='Ako zist\u00edm, \u017ee moja objedn\u00e1vka bola prijat\u00e1?'><input type='hidden' id='bg-icon-bg-color-6abf6db40c4e04054332425' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abf6db40c4e04054332425' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abf6db40c4e04054332425\"  class='button bg-  luga-help-q' style='' >Ako zist\u00edm, \u017ee moja objedn\u00e1vka bola prijat\u00e1?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abf6db40c4e04054332425' class='bg-showmore-closed ' ><p>Po potvrden\u00ed sa v\u00e1m zobraz\u00ed str\u00e1nka s \u010d\u00edslom objedn\u00e1vky a na e-mail v\u00e1m pr\u00edde spr\u00e1va, \u017ee sme objedn\u00e1vku prijali. Ke\u010f z\u00e1sielku odo\u0161leme, dostanete druh\u00fd e-mail \u2014 so sledovac\u00edm k\u00f3dom.<\/p>\n<p>Ak v\u00e1m spr\u00e1va nepr\u00edde do nieko\u013ek\u00fdch min\u00fat, skontrolujte prie\u010dinky \u201eSpam\u201c a \u201eProm\u00f3cie\u201c.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abf6db40c7e33034997452' value=6abf6db40c7e33034997452><input type='hidden' id='bg-show-more-text-6abf6db40c7e33034997452' value='M\u00f4\u017eem objedna\u0165 telefonicky?'><input type='hidden' id='bg-show-less-text-6abf6db40c7e33034997452' value='M\u00f4\u017eem objedna\u0165 telefonicky?'><input type='hidden' id='bg-icon-bg-color-6abf6db40c7e33034997452' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abf6db40c7e33034997452' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abf6db40c7e33034997452\"  class='button bg-  luga-help-q' style='' >M\u00f4\u017eem objedna\u0165 telefonicky?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abf6db40c7e33034997452' class='bg-showmore-closed ' ><p>\u00c1no, na <a href=\"tel:+359893445005\">0893 445 005<\/a>. Upozor\u0148ujeme, \u017ee mno\u017estevn\u00e9 z\u013eavy (5% a 10%) platia len pre objedn\u00e1vky, ktor\u00e9 ste si zadali sami cez na\u0161u str\u00e1nku.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abf6db40c8b47061442733' value=6abf6db40c8b47061442733><input type='hidden' id='bg-show-more-text-6abf6db40c8b47061442733' value='M\u00f4\u017eem objedn\u00e1vku zmeni\u0165 alebo zru\u0161i\u0165?'><input type='hidden' id='bg-show-less-text-6abf6db40c8b47061442733' value='M\u00f4\u017eem objedn\u00e1vku zmeni\u0165 alebo zru\u0161i\u0165?'><input type='hidden' id='bg-icon-bg-color-6abf6db40c8b47061442733' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abf6db40c8b47061442733' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abf6db40c8b47061442733\"  class='button bg-  luga-help-q' style='' >M\u00f4\u017eem objedn\u00e1vku zmeni\u0165 alebo zru\u0161i\u0165?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abf6db40c8b47061442733' class='bg-showmore-closed ' ><p>Ak objedn\u00e1vate s \u00fa\u010dtom a plat\u00edte na dobierku, m\u00f4\u017eete si objedn\u00e1vku upravi\u0165 sami, k\u00fdm je v stave \u201eSprac\u00fava sa\u201c. Otvorte <a href=\"https:\/\/www.luga.bg\/sk\/moj-ucet\/orders\/\">\u201eM\u00f4j \u00fa\u010det\u201c \u2192 \u201eObjedn\u00e1vky\u201c<\/a> a kliknite na \u201eUpravi\u0165 objedn\u00e1vku\u201c. Produkty sa vr\u00e1tia do ko\u0161\u00edka, objedn\u00e1vku vytvor\u00edte nanovo a t\u00e1 p\u00f4vodn\u00e1 sa automaticky zru\u0161\u00ed. Hne\u010f ako je z\u00e1sielka pripraven\u00e1 na odoslanie, \u00faprava u\u017e nie je mo\u017en\u00e1.<\/p>\n<p>Ak tla\u010didlo nevid\u00edte \u2013 napr\u00edklad ste platili kartou alebo ste objedn\u00e1vali ako hos\u0165 \u2013 zavolajte na <a href=\"tel:+359893445005\">0893 445 005<\/a> a uve\u010fte \u010d\u00edslo objedn\u00e1vky. Ak u\u017e bola z\u00e1sielka odoslan\u00e1, m\u00f4\u017eete od n\u00e1kupu odst\u00fapi\u0165 v 14-d\u0148ovej lehote \u2013 pozrite si <a href=\"#vrashtane\">\u201eVr\u00e1tenie a reklam\u00e1cie\u201c<\/a>.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abf6db40cc5a1050531662' value=6abf6db40cc5a1050531662><input type='hidden' id='bg-show-more-text-6abf6db40cc5a1050531662' value='Kde si pozriem svoje predch\u00e1dzaj\u00face objedn\u00e1vky?'><input type='hidden' id='bg-show-less-text-6abf6db40cc5a1050531662' value='Kde si pozriem svoje predch\u00e1dzaj\u00face objedn\u00e1vky?'><input type='hidden' id='bg-icon-bg-color-6abf6db40cc5a1050531662' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abf6db40cc5a1050531662' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abf6db40cc5a1050531662\"  class='button bg-  luga-help-q' style='' >Kde si pozriem svoje predch\u00e1dzaj\u00face objedn\u00e1vky?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abf6db40cc5a1050531662' class='bg-showmore-closed ' ><p>V <a href=\"https:\/\/www.luga.bg\/sk\/moj-ucet\/orders\/\">\u201eM\u00f4j \u00fa\u010det\u201c \u2192 \u201eObjedn\u00e1vky\u201c<\/a>, ak ste objedn\u00e1vali s \u00fa\u010dtom. N\u00e1jdete tam v\u0161etky objedn\u00e1vky s d\u00e1tumom, stavom a sumou. Ak ste objedn\u00e1vali ako hos\u0165, uschovajte si potvrdzovac\u00ed e-mail.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abf6db40cdad5079778122' value=6abf6db40cdad5079778122><input type='hidden' id='bg-show-more-text-6abf6db40cdad5079778122' value='M\u00f4\u017eem dosta\u0165 fakt\u00faru?'><input type='hidden' id='bg-show-less-text-6abf6db40cdad5079778122' value='M\u00f4\u017eem dosta\u0165 fakt\u00faru?'><input type='hidden' id='bg-icon-bg-color-6abf6db40cdad5079778122' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abf6db40cdad5079778122' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abf6db40cdad5079778122\"  class='button bg-  luga-help-q' style='' >M\u00f4\u017eem dosta\u0165 fakt\u00faru?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abf6db40cdad5079778122' class='bg-showmore-closed ' ><p>\u00c1no. Na str\u00e1nke \u201eObjedn\u00e1vka\u201c ozna\u010dte \u201e\u017diadam fakt\u00faru\u201c a vypl\u0148te n\u00e1zov firmy, I\u010cO, faktura\u010dn\u00fa adresu a \u0161tatut\u00e1rneho z\u00e1stupcu.<\/p>\n<\/div><\/div><\/div><p class=\"luga-help-more\"><a href=\"https:\/\/www.luga.bg\/sk\/podmienky-pouzivania\/\">Podrobnosti: Podmienky pou\u017e\u00edvania<\/a><\/p><\/section><\/div><\/div><\/div><\/div><\/div><div id=\"pg-102717-3\"  class=\"panel-grid panel-has-style\" ><div class=\"luga-help-row panel-row-style panel-row-style-for-102717-3\" ><div id=\"pgc-102717-3-0\"  class=\"panel-grid-cell\" ><div id=\"panel-102717-3-0-0\" class=\"so-panel widget widget_lugabg_help_faq luga-help-w panel-first-child panel-last-child\" data-index=\"3\" ><div class=\"luga-help\"><section class=\"luga-help-group\" id=\"dostavka\"><h2 class=\"luga-help-h2 luga-help-group-h\"><span class=\"luga-help-gi\"><svg class=\"luga-home-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M1 4h13v11H1z\"\/><path d=\"M14 8h4l3 3v4h-7z\"\/><circle cx=\"6\" cy=\"18\" r=\"2\"\/><circle cx=\"17\" cy=\"18\" r=\"2\"\/><\/svg><\/span>Doprava a platba<\/h2><div class=\"luga-help-list\"><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abf6db40d05a6014256639' value=6abf6db40d05a6014256639><input type='hidden' id='bg-show-more-text-6abf6db40d05a6014256639' value='Ak\u00e9 sp\u00f4soby dopravy pon\u00fakate?'><input type='hidden' id='bg-show-less-text-6abf6db40d05a6014256639' value='Ak\u00e9 sp\u00f4soby dopravy pon\u00fakate?'><input type='hidden' id='bg-icon-bg-color-6abf6db40d05a6014256639' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abf6db40d05a6014256639' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abf6db40d05a6014256639\"  class='button bg-  luga-help-q' style='' >Ak\u00e9 sp\u00f4soby dopravy pon\u00fakate?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abf6db40d05a6014256639' class='bg-showmore-closed ' ><p>V Bulharsku doru\u010dujeme so Speedy, Econt a BOX NOW \u2014 na pobo\u010dku, do automatu alebo na adresu. Z\u00e1sielky posielame s mo\u017enos\u0165ou prezretia.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abf6db40d0b36088924493' value=6abf6db40d0b36088924493><input type='hidden' id='bg-show-more-text-6abf6db40d0b36088924493' value='Ak\u00e1 je dodacia lehota?'><input type='hidden' id='bg-show-less-text-6abf6db40d0b36088924493' value='Ak\u00e1 je dodacia lehota?'><input type='hidden' id='bg-icon-bg-color-6abf6db40d0b36088924493' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abf6db40d0b36088924493' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abf6db40d0b36088924493\"  class='button bg-  luga-help-q' style='' >Ak\u00e1 je dodacia lehota?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abf6db40d0b36088924493' class='bg-showmore-closed ' ><p>Objedn\u00e1vky spracujeme a odo\u0161leme do 2 pracovn\u00fdch dn\u00ed, do zahrani\u010dia do 3. Sna\u017e\u00edme sa odosla\u0165 objedn\u00e1vku v de\u0148, ke\u010f ju prijmeme; objedn\u00e1vky zadan\u00e9 po 14:00 h m\u00f4\u017eu od\u00eds\u0165 nasleduj\u00faci pracovn\u00fd de\u0148. \u010ealej z\u00e1vis\u00ed \u010das doru\u010denia od kuri\u00e9ra.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abf6db40d0ee4053593404' value=6abf6db40d0ee4053593404><input type='hidden' id='bg-show-more-text-6abf6db40d0ee4053593404' value='Ko\u013eko stoj\u00ed doprava?'><input type='hidden' id='bg-show-less-text-6abf6db40d0ee4053593404' value='Ko\u013eko stoj\u00ed doprava?'><input type='hidden' id='bg-icon-bg-color-6abf6db40d0ee4053593404' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abf6db40d0ee4053593404' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abf6db40d0ee4053593404\"  class='button bg-  luga-help-q' style='' >Ko\u013eko stoj\u00ed doprava?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abf6db40d0ee4053593404' class='bg-showmore-closed ' ><p>Cena sa vypo\u010d\u00edta na str\u00e1nke \u201eObjedn\u00e1vka\u201c pod\u013ea tarify zvolen\u00e9ho kuri\u00e9ra a z\u00e1vis\u00ed od hmotnosti z\u00e1sielky a od toho, \u010di ide na pobo\u010dku, do automatu alebo na adresu. Uvid\u00edte ju e\u0161te pred potvrden\u00edm objedn\u00e1vky.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abf6db40d2054089198367' value=6abf6db40d2054089198367><input type='hidden' id='bg-show-more-text-6abf6db40d2054089198367' value='Kedy je doprava zdarma?'><input type='hidden' id='bg-show-less-text-6abf6db40d2054089198367' value='Kedy je doprava zdarma?'><input type='hidden' id='bg-icon-bg-color-6abf6db40d2054089198367' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abf6db40d2054089198367' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abf6db40d2054089198367\"  class='button bg-  luga-help-q' style='' >Kedy je doprava zdarma?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abf6db40d2054089198367' class='bg-showmore-closed ' ><p>V Bulharsku je doprava zdarma:<\/p>\n<ul>\n<li>na pobo\u010dku Econt \u2014 pri objedn\u00e1vke nad 200\u00a0\u20ac;<\/li>\n<li>na pobo\u010dku Speedy \u2014 pri objedn\u00e1vke nad 200\u00a0\u20ac;<\/li>\n<li>do automatu BOX NOW \u2014 pri objedn\u00e1vke nad 100\u00a0\u20ac.<\/li>\n<\/ul>\n<p>Pri ve\u013ek\u00fdch baleniach lugy platia obmedzenia \u2014 n\u00e1jdete ich na str\u00e1nke <a href=\"https:\/\/www.luga.bg\/sk\/doprava\/\">\u201eDoprava\u201c<\/a>. Doru\u010denie na adresu sa \u00fa\u010dtuje pod\u013ea tarify kuri\u00e9ra.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abf6db40d4ef6076567103' value=6abf6db40d4ef6076567103><input type='hidden' id='bg-show-more-text-6abf6db40d4ef6076567103' value='Ako m\u00f4\u017eem zaplati\u0165?'><input type='hidden' id='bg-show-less-text-6abf6db40d4ef6076567103' value='Ako m\u00f4\u017eem zaplati\u0165?'><input type='hidden' id='bg-icon-bg-color-6abf6db40d4ef6076567103' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abf6db40d4ef6076567103' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abf6db40d4ef6076567103\"  class='button bg-  luga-help-q' style='' >Ako m\u00f4\u017eem zaplati\u0165?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abf6db40d4ef6076567103' class='bg-showmore-closed ' ><p>Na dobierku pri prevzat\u00ed, debetnou alebo kreditnou kartou (Visa, MasterCard, Maestro), cez PayPal alebo Google Pay. Platba kartou prebieha cez zabezpe\u010den\u00e9 syst\u00e9my Braintree a PayPal \u2014 Luga.bg neuchov\u00e1va \u00fadaje o va\u0161ej karte. Za platbu sa ne\u00fa\u010dtuj\u00fa \u017eiadne \u010fal\u0161ie poplatky.<\/p>\n<p>Dobierka nie je dostupn\u00e1 pri doru\u010den\u00ed do v\u00fddajn\u00e9ho automatu BOX NOW a pri doru\u010den\u00ed mimo Bulharska.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abf6db40d52e0086437510' value=6abf6db40d52e0086437510><input type='hidden' id='bg-show-more-text-6abf6db40d52e0086437510' value='Doru\u010dujete aj mimo Bulharska?'><input type='hidden' id='bg-show-less-text-6abf6db40d52e0086437510' value='Doru\u010dujete aj mimo Bulharska?'><input type='hidden' id='bg-icon-bg-color-6abf6db40d52e0086437510' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abf6db40d52e0086437510' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abf6db40d52e0086437510\"  class='button bg-  luga-help-q' style='' >Doru\u010dujete aj mimo Bulharska?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abf6db40d52e0086437510' class='bg-showmore-closed ' ><p>\u00c1no \u2014 so Speedy a BOX NOW, ak maj\u00fa v danej krajine pokrytie. Cena z\u00e1vis\u00ed od hmotnosti, rozmerov a krajiny a vypo\u010d\u00edta sa na str\u00e1nke \u201eObjedn\u00e1vka\u201c. Spracovanie trv\u00e1 do 3 pracovn\u00fdch dn\u00ed.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abf6db40d5636087247881' value=6abf6db40d5636087247881><input type='hidden' id='bg-show-more-text-6abf6db40d5636087247881' value='Ako m\u00f4\u017eem sledova\u0165 svoju z\u00e1sielku?'><input type='hidden' id='bg-show-less-text-6abf6db40d5636087247881' value='Ako m\u00f4\u017eem sledova\u0165 svoju z\u00e1sielku?'><input type='hidden' id='bg-icon-bg-color-6abf6db40d5636087247881' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abf6db40d5636087247881' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abf6db40d5636087247881\"  class='button bg-  luga-help-q' style='' >Ako m\u00f4\u017eem sledova\u0165 svoju z\u00e1sielku?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abf6db40d5636087247881' class='bg-showmore-closed ' ><p>Sledovacie \u010d\u00edslo n\u00e1jdete v e-maile, ktor\u00fdm v\u00e1m oznamujeme, \u017ee objedn\u00e1vka bola odoslan\u00e1. Pomocou neho sledujete z\u00e1sielku u kuri\u00e9ra. Stav objedn\u00e1vky si m\u00f4\u017eete overi\u0165 aj na str\u00e1nke <a href=\"https:\/\/www.luga.bg\/sk\/sledovanie-objednavky\/\">\u201eSledovanie objedn\u00e1vky\u201c<\/a>.<\/p>\n<\/div><\/div><\/div><p class=\"luga-help-more\"><a href=\"https:\/\/www.luga.bg\/sk\/doprava\/\">Podrobne: Doprava<\/a><a href=\"https:\/\/www.luga.bg\/sk\/podmienky-pouzivania\/\">Platba v Podmienkach<\/a><\/p><\/section><\/div><\/div><\/div><\/div><\/div><div id=\"pg-102717-4\"  class=\"panel-grid panel-has-style\" ><div class=\"luga-help-row panel-row-style panel-row-style-for-102717-4\" ><div id=\"pgc-102717-4-0\"  class=\"panel-grid-cell\" ><div id=\"panel-102717-4-0-0\" class=\"so-panel widget widget_lugabg_help_faq luga-help-w panel-first-child panel-last-child\" data-index=\"4\" ><div class=\"luga-help\"><section class=\"luga-help-group\" id=\"otstapki\"><h2 class=\"luga-help-h2 luga-help-group-h\"><span class=\"luga-help-gi\"><svg class=\"luga-home-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><rect x=\"3\" y=\"8\" width=\"18\" height=\"13\" rx=\"1.5\"\/><path d=\"M3 12h18M12 8v13\"\/><path d=\"M12 8S9.5 3 7.5 4.5 9.8 8 12 8zM12 8s2.5-5 4.5-3.5S14.2 8 12 8z\"\/><\/svg><\/span>Z\u013eavy a akcie<\/h2><div class=\"luga-help-list\"><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abf6db40d81f9023031935' value=6abf6db40d81f9023031935><input type='hidden' id='bg-show-more-text-6abf6db40d81f9023031935' value='Pon\u00fakate z\u013eavy pri v\u00e4\u010d\u0161ej objedn\u00e1vke?'><input type='hidden' id='bg-show-less-text-6abf6db40d81f9023031935' value='Pon\u00fakate z\u013eavy pri v\u00e4\u010d\u0161ej objedn\u00e1vke?'><input type='hidden' id='bg-icon-bg-color-6abf6db40d81f9023031935' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abf6db40d81f9023031935' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abf6db40d81f9023031935\"  class='button bg-  luga-help-q' style='' >Pon\u00fakate z\u013eavy pri v\u00e4\u010d\u0161ej objedn\u00e1vke?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abf6db40d81f9023031935' class='bg-showmore-closed ' ><p>\u00c1no, ke\u010f objedn\u00e1vate cez str\u00e1nku: 5 % pri objedn\u00e1vke nad 50 \u20ac a 10 % pri objedn\u00e1vke nad 75 \u20ac. Suma sa po\u010d\u00edta bez dopravy a z\u013eava sa uplatn\u00ed automaticky v ko\u0161\u00edku.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abf6db40d8796091618470' value=6abf6db40d8796091618470><input type='hidden' id='bg-show-more-text-6abf6db40d8796091618470' value='Mus\u00edm zad\u00e1va\u0165 z\u013eavov\u00fd k\u00f3d?'><input type='hidden' id='bg-show-less-text-6abf6db40d8796091618470' value='Mus\u00edm zad\u00e1va\u0165 z\u013eavov\u00fd k\u00f3d?'><input type='hidden' id='bg-icon-bg-color-6abf6db40d8796091618470' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abf6db40d8796091618470' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abf6db40d8796091618470\"  class='button bg-  luga-help-q' style='' >Mus\u00edm zad\u00e1va\u0165 z\u013eavov\u00fd k\u00f3d?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abf6db40d8796091618470' class='bg-showmore-closed ' ><p>Nie. Mno\u017estevn\u00e9 z\u013eavy sa uplatnia samy v ko\u0161\u00edku. Osobn\u00e9 z\u013eavy \u2014 pri v\u00e4\u010d\u0161\u00edch objedn\u00e1vkach a po\u010das kampan\u00ed \u2014 sa tie\u017e uplatnia automaticky, ak je k v\u00e1\u0161mu e-mailu priraden\u00e1 akt\u00edvna z\u013eava. Nemus\u00edte zad\u00e1va\u0165 ni\u010d ru\u010dne.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abf6db40d8b26024439342' value=6abf6db40d8b26024439342><input type='hidden' id='bg-show-more-text-6abf6db40d8b26024439342' value='Daj\u00fa sa z\u013eavy kombinova\u0165?'><input type='hidden' id='bg-show-less-text-6abf6db40d8b26024439342' value='Daj\u00fa sa z\u013eavy kombinova\u0165?'><input type='hidden' id='bg-icon-bg-color-6abf6db40d8b26024439342' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abf6db40d8b26024439342' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abf6db40d8b26024439342\"  class='button bg-  luga-help-q' style='' >Daj\u00fa sa z\u013eavy kombinova\u0165?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abf6db40d8b26024439342' class='bg-showmore-closed ' ><p>Mno\u017estevn\u00e1 z\u013eava sa pripo\u010d\u00edta aj k produktom, ktor\u00e9 s\u00fa u\u017e zlacnen\u00e9 \u2014 na jeden produkt tak m\u00f4\u017eete z\u00edska\u0165 viac ako jednu z\u013eavu. Kone\u010dn\u00fa sumu so v\u0161etk\u00fdmi z\u013eavami vid\u00edte v ko\u0161\u00edku e\u0161te pred objednan\u00edm.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abf6db40d8e57034804766' value=6abf6db40d8e57034804766><input type='hidden' id='bg-show-more-text-6abf6db40d8e57034804766' value='Kde n\u00e1jdem aktu\u00e1lne akcie?'><input type='hidden' id='bg-show-less-text-6abf6db40d8e57034804766' value='Kde n\u00e1jdem aktu\u00e1lne akcie?'><input type='hidden' id='bg-icon-bg-color-6abf6db40d8e57034804766' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abf6db40d8e57034804766' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abf6db40d8e57034804766\"  class='button bg-  luga-help-q' style='' >Kde n\u00e1jdem aktu\u00e1lne akcie?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abf6db40d8e57034804766' class='bg-showmore-closed ' ><p>Zlacnen\u00e9 produkty s\u00fa ozna\u010den\u00e9 v obchode aj na str\u00e1nke ka\u017ed\u00e9ho produktu \u2014 s percentom a so sumou z\u013eavy. Pozrite si aj akciov\u00e9 bal\u00ed\u010dky, v ktor\u00fdch si sami skombinujete produkty s lugou ANCHIALO za ni\u017e\u0161iu cenu.<\/p>\n<\/div><\/div><\/div><p class=\"luga-help-more\"><a href=\"https:\/\/www.luga.bg\/sk\/zlavy\/\">Podrobne: Z\u013eavy<\/a><\/p><\/section><\/div><\/div><\/div><\/div><\/div><div id=\"pg-102717-5\"  class=\"panel-grid panel-has-style\" ><div class=\"luga-help-row panel-row-style panel-row-style-for-102717-5\" ><div id=\"pgc-102717-5-0\"  class=\"panel-grid-cell\" ><div id=\"panel-102717-5-0-0\" class=\"so-panel widget widget_lugabg_help_faq luga-help-w panel-first-child panel-last-child\" data-index=\"5\" ><div class=\"luga-help\"><section class=\"luga-help-group\" id=\"vrashtane\"><h2 class=\"luga-help-h2 luga-help-group-h\"><span class=\"luga-help-gi\"><svg class=\"luga-home-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M3 12a9 9 0 1 1 3 6.7\"\/><path d=\"M3 20v-5h5\"\/><\/svg><\/span>Vr\u00e1tenie a reklam\u00e1cie<\/h2><div class=\"luga-help-list\"><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abf6db40dd572039383700' value=6abf6db40dd572039383700><input type='hidden' id='bg-show-more-text-6abf6db40dd572039383700' value='M\u00f4\u017eem vr\u00e1ti\u0165 produkt?'><input type='hidden' id='bg-show-less-text-6abf6db40dd572039383700' value='M\u00f4\u017eem vr\u00e1ti\u0165 produkt?'><input type='hidden' id='bg-icon-bg-color-6abf6db40dd572039383700' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abf6db40dd572039383700' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abf6db40dd572039383700\"  class='button bg-  luga-help-q' style='' >M\u00f4\u017eem vr\u00e1ti\u0165 produkt?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abf6db40dd572039383700' class='bg-showmore-closed ' ><p>\u00c1no. Od n\u00e1kupu m\u00f4\u017eete odst\u00fapi\u0165 bez udania d\u00f4vodu do 14 dn\u00ed od prevzatia. Dajte n\u00e1m vedie\u0165 cez <a href=\"https:\/\/www.luga.bg\/sk\/kontakty\/\">kontaktn\u00fd formul\u00e1r<\/a> alebo na <a href=\"tel:+359893445005\">0893 445 005<\/a> a uve\u010fte \u010d\u00edslo objedn\u00e1vky, ktor\u00e9 produkty vraciate a IBAN, ak ste platili na dobierku.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abf6db40e0a87018009792' value=6abf6db40e0a87018009792><input type='hidden' id='bg-show-more-text-6abf6db40e0a87018009792' value='Ako m\u00e1m produkt posla\u0165 sp\u00e4\u0165?'><input type='hidden' id='bg-show-less-text-6abf6db40e0a87018009792' value='Ako m\u00e1m produkt posla\u0165 sp\u00e4\u0165?'><input type='hidden' id='bg-icon-bg-color-6abf6db40e0a87018009792' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abf6db40e0a87018009792' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abf6db40e0a87018009792\"  class='button bg-  luga-help-q' style='' >Ako m\u00e1m produkt posla\u0165 sp\u00e4\u0165?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abf6db40e0a87018009792' class='bg-showmore-closed ' ><p>Odo\u0161lite ho do 14 dn\u00ed od ozn\u00e1menia o odst\u00fapen\u00ed cez Econt, Speedy alebo BOX NOW \u2014 potvrd\u00edme v\u00e1m adresu, pobo\u010dku alebo automat. N\u00e1klady na vr\u00e1tenie zn\u00e1\u0161ate vy. Produkt mus\u00ed by\u0165 v predajnom stave, s origin\u00e1lnym obalom a dokladmi.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abf6db40e0ea1091985824' value=6abf6db40e0ea1091985824><input type='hidden' id='bg-show-more-text-6abf6db40e0ea1091985824' value='Kedy produkt nemo\u017eno vr\u00e1ti\u0165?'><input type='hidden' id='bg-show-less-text-6abf6db40e0ea1091985824' value='Kedy produkt nemo\u017eno vr\u00e1ti\u0165?'><input type='hidden' id='bg-icon-bg-color-6abf6db40e0ea1091985824' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abf6db40e0ea1091985824' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abf6db40e0ea1091985824\"  class='button bg-  luga-help-q' style='' >Kedy produkt nemo\u017eno vr\u00e1ti\u0165?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abf6db40e0ea1091985824' class='bg-showmore-closed ' ><p>Zape\u010daten\u00e9 produkty, ktor\u00e9 boli po doru\u010den\u00ed rozbalen\u00e9, nemo\u017eno vr\u00e1ti\u0165 z hygienick\u00fdch a zdravotn\u00fdch d\u00f4vodov (\u010dl. 57 Z\u00e1kona o ochrane spotrebite\u013ea). To neplat\u00ed pri v\u00fdrobnej chybe.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abf6db40e1842030460831' value=6abf6db40e1842030460831><input type='hidden' id='bg-show-more-text-6abf6db40e1842030460831' value='Dostal som po\u0161koden\u00fd alebo nespr\u00e1vny produkt. \u010co m\u00e1m robi\u0165?'><input type='hidden' id='bg-show-less-text-6abf6db40e1842030460831' value='Dostal som po\u0161koden\u00fd alebo nespr\u00e1vny produkt. \u010co m\u00e1m robi\u0165?'><input type='hidden' id='bg-icon-bg-color-6abf6db40e1842030460831' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abf6db40e1842030460831' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abf6db40e1842030460831\"  class='button bg-  luga-help-q' style='' >Dostal som po\u0161koden\u00fd alebo nespr\u00e1vny produkt. \u010co m\u00e1m robi\u0165?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abf6db40e1842030460831' class='bg-showmore-closed ' ><p>Op\u00ed\u0161te probl\u00e9m cez <a href=\"https:\/\/www.luga.bg\/sk\/kontakty\/\">kontaktn\u00fd formul\u00e1r<\/a> alebo n\u00e1m zavolajte na <a href=\"tel:+359893445005\">0893 445 005<\/a> a uve\u010fte \u010d\u00edslo objedn\u00e1vky \u2014 povieme v\u00e1m, ako n\u00e1m posla\u0165 fotografie produktu a obalu. Produkt vymen\u00edme za nov\u00fd na na\u0161e n\u00e1klady \u2014 hrad\u00edme obidve prepravy, aj ke\u010f je obal otvoren\u00fd. Pri vidite\u013enom po\u0161koden\u00ed pri preprave n\u00e1m to ozn\u00e1mte do 14 dn\u00ed od prevzatia.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abf6db40e2a47003090324' value=6abf6db40e2a47003090324><input type='hidden' id='bg-show-more-text-6abf6db40e2a47003090324' value='Kedy dostanem svoje peniaze sp\u00e4\u0165?'><input type='hidden' id='bg-show-less-text-6abf6db40e2a47003090324' value='Kedy dostanem svoje peniaze sp\u00e4\u0165?'><input type='hidden' id='bg-icon-bg-color-6abf6db40e2a47003090324' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abf6db40e2a47003090324' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abf6db40e2a47003090324\"  class='button bg-  luga-help-q' style='' >Kedy dostanem svoje peniaze sp\u00e4\u0165?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abf6db40e2a47003090324' class='bg-showmore-closed ' ><p>Do 14 dn\u00ed od prijatia odst\u00fapenia \u2014 rovnak\u00fdm sp\u00f4sobom, ak\u00fdm ste zaplatili; pri dobierke \u2014 bankov\u00fdm prevodom na uveden\u00fd IBAN. M\u00f4\u017eeme po\u010dka\u0165, k\u00fdm tovar dostaneme sp\u00e4\u0165 alebo k\u00fdm nedolo\u017e\u00edte, \u017ee ste ho odoslali.<\/p>\n<\/div><\/div><\/div><p class=\"luga-help-more\"><a href=\"https:\/\/www.luga.bg\/sk\/podmienky-pouzivania\/\">Podrobne: Podmienky vr\u00e1tenia a v\u00fdmeny tovaru<\/a><\/p><\/section><\/div><\/div><\/div><\/div><\/div><div id=\"pg-102717-6\"  class=\"panel-grid panel-has-style\" ><div class=\"luga-help-row panel-row-style panel-row-style-for-102717-6\" ><div id=\"pgc-102717-6-0\"  class=\"panel-grid-cell\" ><div id=\"panel-102717-6-0-0\" class=\"so-panel widget widget_lugabg_help_faq luga-help-w panel-first-child panel-last-child\" data-index=\"6\" ><div class=\"luga-help\"><section class=\"luga-help-group\" id=\"produkti\"><h2 class=\"luga-help-h2 luga-help-group-h\"><span class=\"luga-help-gi\"><svg class=\"luga-home-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M12 3c3.6 3.3 6 6.3 6 9.5A6 6 0 0 1 6 12.5C6 9.3 8.4 6.3 12 3z\"\/><path d=\"M9.5 13.5a2.6 2.6 0 0 0 2.5 2.6\"\/><\/svg><\/span>Produkty a pou\u017e\u00edvanie<\/h2><div class=\"luga-help-list\"><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abf6db40e6117048880897' value=6abf6db40e6117048880897><input type='hidden' id='bg-show-more-text-6abf6db40e6117048880897' value='Ako si vybra\u0165 vhodn\u00fd produkt?'><input type='hidden' id='bg-show-less-text-6abf6db40e6117048880897' value='Ako si vybra\u0165 vhodn\u00fd produkt?'><input type='hidden' id='bg-icon-bg-color-6abf6db40e6117048880897' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abf6db40e6117048880897' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abf6db40e6117048880897\"  class='button bg-  luga-help-q' style='' >Ako si vybra\u0165 vhodn\u00fd produkt?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abf6db40e6117048880897' class='bg-showmore-closed ' ><p>Za\u010dnite od svojej potreby: v menu aj na \u00favodnej str\u00e1nke s\u00fa produkty zoraden\u00e9 pod\u013ea \u00fa\u010delu pou\u017eitia \u2014 k\u013aby a svaly, mas\u00e1\u017e, \u00fastna hygiena, k\u00fape\u013e\u0148a a SPA. Ka\u017ed\u00fd produkt m\u00e1 popis, n\u00e1vod na pou\u017eitie a recenzie z\u00e1kazn\u00edkov. Ak v\u00e1hate, zavolajte n\u00e1m na <a href=\"tel:+359893445005\">0893 445 005<\/a>.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abf6db40e6689047676030' value=6abf6db40e6689047676030><input type='hidden' id='bg-show-more-text-6abf6db40e6689047676030' value='Ak\u00fd je rozdiel medzi stabilizovanou lugou a limanov\u00fdm bahnom?'><input type='hidden' id='bg-show-less-text-6abf6db40e6689047676030' value='Ak\u00fd je rozdiel medzi stabilizovanou lugou a limanov\u00fdm bahnom?'><input type='hidden' id='bg-icon-bg-color-6abf6db40e6689047676030' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abf6db40e6689047676030' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abf6db40e6689047676030\"  class='button bg-  luga-help-q' style='' >Ak\u00fd je rozdiel medzi stabilizovanou lugou a limanov\u00fdm bahnom?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abf6db40e6689047676030' class='bg-showmore-closed ' ><p>luga je hust\u00e1, olejovit\u00e1 kvapalina, ktor\u00e1 zost\u00e1va v so\u013en\u00fdch panv\u00e1ch po kry\u0161taliz\u00e1cii soli. Je mimoriadne bohat\u00e1 na hore\u010dnat\u00e9 soli. V produktoch ANCHIALO je luga filtrovan\u00e1 a stabilizovan\u00e1, aby si zachovala svoje vlastnosti.<\/p>\n<p>Limanov\u00e9 bahno je \u010dierny sediment zo dna Pomorsk\u00e9ho slan\u00e9ho jazera, ktor\u00fd sa tu us\u00e1dzal po st\u00e1ro\u010dia. Zlo\u017eenie oboch je podobn\u00e9, bahno v\u0161ak m\u00e1 zrnit\u00fa \u0161trukt\u00faru, a preto p\u00f4sob\u00ed aj exfolia\u010dne. Viac sa dozviete v <a href=\"https:\/\/www.luga.bg\/sk\/co-je-to-luga\/\">\u201e\u010co je to luga?\u201c<\/a>.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abf6db40ea193020816192' value=6abf6db40ea193020816192><input type='hidden' id='bg-show-more-text-6abf6db40ea193020816192' value='Kde je op\u00edsan\u00fd sp\u00f4sob pou\u017eitia?'><input type='hidden' id='bg-show-less-text-6abf6db40ea193020816192' value='Kde je op\u00edsan\u00fd sp\u00f4sob pou\u017eitia?'><input type='hidden' id='bg-icon-bg-color-6abf6db40ea193020816192' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abf6db40ea193020816192' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abf6db40ea193020816192\"  class='button bg-  luga-help-q' style='' >Kde je op\u00edsan\u00fd sp\u00f4sob pou\u017eitia?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abf6db40ea193020816192' class='bg-showmore-closed ' ><p>V popise ka\u017ed\u00e9ho produktu, v \u010dasti \u201eSp\u00f4sob pou\u017eitia\u201c. Podrobn\u00e9 proced\u00fary n\u00e1jdete na str\u00e1nke <a href=\"https:\/\/www.luga.bg\/sk\/procedury-s-lugou\/\">\u201eProced\u00fary s lugou\u201c<\/a>.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abf6db40ed828068102964' value=6abf6db40ed828068102964><input type='hidden' id='bg-show-more-text-6abf6db40ed828068102964' value='Kde s\u00fa video proced\u00fary?'><input type='hidden' id='bg-show-less-text-6abf6db40ed828068102964' value='Kde s\u00fa video proced\u00fary?'><input type='hidden' id='bg-icon-bg-color-6abf6db40ed828068102964' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abf6db40ed828068102964' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abf6db40ed828068102964\"  class='button bg-  luga-help-q' style='' >Kde s\u00fa video proced\u00fary?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abf6db40ed828068102964' class='bg-showmore-closed ' ><p>Na str\u00e1nke <a href=\"https:\/\/www.luga.bg\/sk\/video-procedury\/\">\u201eVideoproced\u00fary\u201c<\/a> \u2014 tam s\u00fa nato\u010den\u00e9 proced\u00fary s lugou z \u010cierneho mora a limanov\u00fdm bahnom.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abf6db40f1776025696020' value=6abf6db40f1776025696020><input type='hidden' id='bg-show-more-text-6abf6db40f1776025696020' value='Ako polo\u017ei\u0165 ot\u00e1zku ku konkr\u00e9tnemu produktu?'><input type='hidden' id='bg-show-less-text-6abf6db40f1776025696020' value='Ako polo\u017ei\u0165 ot\u00e1zku ku konkr\u00e9tnemu produktu?'><input type='hidden' id='bg-icon-bg-color-6abf6db40f1776025696020' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abf6db40f1776025696020' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abf6db40f1776025696020\"  class='button bg-  luga-help-q' style='' >Ako polo\u017ei\u0165 ot\u00e1zku ku konkr\u00e9tnemu produktu?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abf6db40f1776025696020' class='bg-showmore-closed ' ><p>Na str\u00e1nke produktu, v sekcii s recenziami, kliknite na \u201ePolo\u017ei\u0165 ot\u00e1zku\u201c. Ot\u00e1zka aj odpove\u010f tam zostan\u00fa a pom\u00f4\u017eu aj \u010fal\u0161\u00edm z\u00e1kazn\u00edkom. M\u00f4\u017eete n\u00e1m tie\u017e zavola\u0165 na <a href=\"tel:+359893445005\">0893 445 005<\/a>.<\/p>\n<\/div><\/div><\/div><div class=\"luga-help-note\"><svg class=\"luga-home-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M4 20c0-9 6-14 16-14 0 10-5 15-13 15-2 0-3-.4-3-1z\"\/><path d=\"M9 15c2-3 5-5 8-6\"\/><\/svg><div><p>Inform\u00e1cie na tejto str\u00e1nke maj\u00fa v\u0161eobecn\u00fd charakter a nenahr\u00e1dzaj\u00fa konzult\u00e1ciu s lek\u00e1rom. Ak m\u00e1te zdravotn\u00e9 \u0165a\u017ekosti, pora\u010fte sa pred za\u010dat\u00edm proced\u00far so svoj\u00edm lek\u00e1rom.<\/p>\n<\/div><\/div><p class=\"luga-help-more\"><a href=\"https:\/\/www.luga.bg\/sk\/co-je-to-luga\/\">\u010co je to luga?<\/a><a href=\"https:\/\/www.luga.bg\/sk\/procedury-s-lugou\/\">Proced\u00fary s lugou<\/a><a href=\"https:\/\/www.luga.bg\/sk\/video-procedury\/\">Videoproced\u00fary<\/a><\/p><\/section><\/div><\/div><\/div><\/div><\/div><div id=\"pg-102717-7\"  class=\"panel-grid panel-has-style\" ><div class=\"luga-help-row panel-row-style panel-row-style-for-102717-7\" ><div id=\"pgc-102717-7-0\"  class=\"panel-grid-cell\" ><div id=\"panel-102717-7-0-0\" class=\"so-panel widget widget_lugabg_help_faq luga-help-w panel-first-child panel-last-child\" data-index=\"7\" ><div class=\"luga-help\"><section class=\"luga-help-group\" id=\"profil\"><h2 class=\"luga-help-h2 luga-help-group-h\"><span class=\"luga-help-gi\"><svg class=\"luga-home-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"12\" cy=\"8\" r=\"4\"\/><path d=\"M4 21a8 8 0 0 1 16 0\"\/><\/svg><\/span>\u00da\u010det a registr\u00e1cia<\/h2><div class=\"luga-help-list\"><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abf6db40f4df7028562344' value=6abf6db40f4df7028562344><input type='hidden' id='bg-show-more-text-6abf6db40f4df7028562344' value='Ako si vytvori\u0165 \u00fa\u010det?'><input type='hidden' id='bg-show-less-text-6abf6db40f4df7028562344' value='Ako si vytvori\u0165 \u00fa\u010det?'><input type='hidden' id='bg-icon-bg-color-6abf6db40f4df7028562344' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abf6db40f4df7028562344' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abf6db40f4df7028562344\"  class='button bg-  luga-help-q' style='' >Ako si vytvori\u0165 \u00fa\u010det?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abf6db40f4df7028562344' class='bg-showmore-closed ' ><p>Cez <a href=\"https:\/\/www.luga.bg\/sk\/moj-ucet\/\">\u201eM\u00f4j profil\u201c<\/a> \u2192 \u201eRegistr\u00e1cia\u201c alebo priamo po\u010das objedn\u00e1vky. Zadajte e-mail a heslo \u2014 pr\u00edde v\u00e1m spr\u00e1va s odkazom a po jeho otvoren\u00ed sa profil aktivuje. Prihl\u00e1si\u0165 sa m\u00f4\u017eete aj priamo cez svoj \u00fa\u010det na Google alebo Facebooku.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abf6db40f60c8044933733' value=6abf6db40f60c8044933733><input type='hidden' id='bg-show-more-text-6abf6db40f60c8044933733' value='Ako sa prihl\u00e1sim do svojho \u00fa\u010dtu?'><input type='hidden' id='bg-show-less-text-6abf6db40f60c8044933733' value='Ako sa prihl\u00e1sim do svojho \u00fa\u010dtu?'><input type='hidden' id='bg-icon-bg-color-6abf6db40f60c8044933733' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abf6db40f60c8044933733' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abf6db40f60c8044933733\"  class='button bg-  luga-help-q' style='' >Ako sa prihl\u00e1sim do svojho \u00fa\u010dtu?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abf6db40f60c8044933733' class='bg-showmore-closed ' ><p>Kliknite na ikonu profilu v hornej \u010dasti str\u00e1nky a vyberte \u201ePrihl\u00e1senie\u201c alebo otvorte <a href=\"https:\/\/www.luga.bg\/sk\/moj-ucet\/\">\u201eM\u00f4j profil\u201c<\/a>. Prihl\u00e1ste sa pomocou e-mailu a hesla alebo cez Google \u010di Facebook.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abf6db40f7502004132094' value=6abf6db40f7502004132094><input type='hidden' id='bg-show-more-text-6abf6db40f7502004132094' value='Zabudol som heslo. \u010co m\u00e1m robi\u0165?'><input type='hidden' id='bg-show-less-text-6abf6db40f7502004132094' value='Zabudol som heslo. \u010co m\u00e1m robi\u0165?'><input type='hidden' id='bg-icon-bg-color-6abf6db40f7502004132094' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abf6db40f7502004132094' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abf6db40f7502004132094\"  class='button bg-  luga-help-q' style='' >Zabudol som heslo. \u010co m\u00e1m robi\u0165?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abf6db40f7502004132094' class='bg-showmore-closed ' ><p>Na prihlasovacej str\u00e1nke kliknite na <a href=\"https:\/\/www.luga.bg\/sk\/moj-ucet\/lost-password\/\">\u201eZabudnut\u00e9 heslo?\u201c<\/a> a zadajte svoj e-mail. Dostanete spr\u00e1vu s odkazom, cez ktor\u00fd si nastav\u00edte nov\u00e9 heslo.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abf6db40f8a62082346412' value=6abf6db40f8a62082346412><input type='hidden' id='bg-show-more-text-6abf6db40f8a62082346412' value='Ak\u00e9 s\u00fa v\u00fdhody \u00fa\u010dtu?'><input type='hidden' id='bg-show-less-text-6abf6db40f8a62082346412' value='Ak\u00e9 s\u00fa v\u00fdhody \u00fa\u010dtu?'><input type='hidden' id='bg-icon-bg-color-6abf6db40f8a62082346412' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abf6db40f8a62082346412' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abf6db40f8a62082346412\"  class='button bg-  luga-help-q' style='' >Ak\u00e9 s\u00fa v\u00fdhody \u00fa\u010dtu?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abf6db40f8a62082346412' class='bg-showmore-closed ' ><p>Va\u0161e \u00fadaje a adresy sa pri \u010fal\u0161ej objedn\u00e1vke vyplnia automaticky a v sekcii \u201eObjedn\u00e1vky\u201c vid\u00edte cel\u00fa hist\u00f3riu svojich n\u00e1kupov.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abf6db40f8e73045326146' value=6abf6db40f8e73045326146><input type='hidden' id='bg-show-more-text-6abf6db40f8e73045326146' value='Ako zmeni\u0165 alebo vymaza\u0165 svoje \u00fadaje?'><input type='hidden' id='bg-show-less-text-6abf6db40f8e73045326146' value='Ako zmeni\u0165 alebo vymaza\u0165 svoje \u00fadaje?'><input type='hidden' id='bg-icon-bg-color-6abf6db40f8e73045326146' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abf6db40f8e73045326146' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abf6db40f8e73045326146\"  class='button bg-  luga-help-q' style='' >Ako zmeni\u0165 alebo vymaza\u0165 svoje \u00fadaje?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abf6db40f8e73045326146' class='bg-showmore-closed ' ><p>Svoje \u00fadaje a adresy si zmen\u00edte v <a href=\"https:\/\/www.luga.bg\/sk\/moj-ucet\/\">\u201eM\u00f4j profil\u201c<\/a>. Ak si \u017eel\u00e1te, aby bol v\u00e1\u0161 profil a \u00fadaje vymazan\u00e9, nap\u00ed\u0161te n\u00e1m cez <a href=\"https:\/\/www.luga.bg\/sk\/kontakty\/\">kontaktn\u00fd formul\u00e1r<\/a>.<\/p>\n<\/div><\/div><\/div><p class=\"luga-help-more\"><a href=\"https:\/\/www.luga.bg\/sk\/moj-ucet\/\">M\u00f4j profil<\/a><a href=\"https:\/\/www.luga.bg\/sk\/zasady-ochrany-osobnych-udajov\/\">Z\u00e1sady ochrany osobn\u00fdch \u00fadajov<\/a><\/p><\/section><\/div><\/div><\/div><\/div><\/div><div id=\"pg-102717-8\"  class=\"panel-grid panel-has-style\" ><div class=\"luga-help-row panel-row-style panel-row-style-for-102717-8\" ><div id=\"pgc-102717-8-0\"  class=\"panel-grid-cell\" ><div id=\"panel-102717-8-0-0\" class=\"so-panel widget widget_lugabg_help_contact luga-help-w panel-first-child panel-last-child\" data-index=\"8\" ><div class=\"luga-help\"><section class=\"luga-help-contact\" id=\"kontakt\"><div class=\"luga-help-contact-main\"><h2 class=\"luga-help-h2\">Nena\u0161li ste odpove\u010f?<\/h2><p class=\"luga-help-contact-text\">Zavolajte n\u00e1m \u2014 pom\u00f4\u017eeme v\u00e1m s objedn\u00e1vkou, doru\u010den\u00edm alebo v\u00fdberom produktu.<\/p><a class=\"luga-help-phone\" href=\"tel:+359893445005\">0893 445 005<\/a><p class=\"luga-help-phone-l\">Objedn\u00e1vky a ot\u00e1zky<\/p><p class=\"luga-help-btns\"><a class=\"luga-help-btn luga-help-btn-call\" href=\"tel:+359893445005\"><svg class=\"luga-home-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M22 16.9v3a2 2 0 0 1-2.2 2 19.8 19.8 0 0 1-8.6-3.1 19.5 19.5 0 0 1-6-6A19.8 19.8 0 0 1 2.1 4.2 2 2 0 0 1 4.1 2h3a2 2 0 0 1 2 1.7c.1 1 .4 1.9.7 2.8a2 2 0 0 1-.5 2.1L8.1 9.9a16 16 0 0 0 6 6l1.3-1.3a2 2 0 0 1 2.1-.4c.9.3 1.8.6 2.8.7a2 2 0 0 1 1.7 2z\"\/><\/svg>Zavolajte n\u00e1m<\/a><a class=\"luga-help-btn luga-help-btn-line\" href=\"https:\/\/www.luga.bg\/sk\/kontakty\/\"><svg class=\"luga-home-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><rect x=\"3\" y=\"5\" width=\"18\" height=\"14\" rx=\"2\"\/><path d=\"m3 7 9 6 9-6\"\/><\/svg>Nap\u00ed\u0161te n\u00e1m<\/a><\/p><\/div><div class=\"luga-help-when\"><div class=\"luga-help-when-box\"><h3>Zavolajte n\u00e1m, ke\u010f\u2026<\/h3><ul><li>chcete zmeni\u0165 pr\u00e1ve odoslan\u00fa objedn\u00e1vku;<\/li><li>z\u00e1sielka me\u0161k\u00e1 alebo m\u00e1te probl\u00e9m s doru\u010den\u00edm;<\/li><li>nie ste si ist\u00ed, ktor\u00fd produkt je pre v\u00e1s vhodn\u00fd;<\/li><li>uprednost\u0148ujete objedn\u00e1vku telefonicky.<\/li><\/ul><\/div><div class=\"luga-help-when-box\"><h3>Nap\u00ed\u0161te n\u00e1m, ke\u010f\u2026<\/h3><ul><li>produkt je po\u0161koden\u00fd alebo nespr\u00e1vny;<\/li><li>vraciate produkt v 14-d\u0148ovej lehote;<\/li><li>\u017eel\u00e1te si zmenu alebo vymazanie svojich osobn\u00fdch \u00fadajov.<\/li><\/ul><\/div><\/div><\/section><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>PomocAko v\u00e1m m\u00f4\u017eeme pom\u00f4c\u0165?N\u00e1jdite r\u00fdchlu odpove\u010f na ot\u00e1zky o objedn\u00e1vkach, doprave, platbe, z\u013eav\u00e1ch a v\u00fdbere produktov.Vyh\u013eadajte ot\u00e1zku\u2026&times;\u010casto vyh\u013ead\u00e1van\u00e9:doprava zdarmavr\u00e1teniefakt\u00farahesloVymaza\u0165 vyh\u013ead\u00e1vanie\u010c\u00edm za\u010dneme?Ako si objedna\u0165Kroky, n\u00e1kup ako hos\u0165 alebo s \u00fa\u010dtom, fakt\u00faraDoprava a platbaKuri\u00e9ri, dodacie lehoty, doprava zdarmaSledovanie objedn\u00e1vkyStav objedn\u00e1vky a z\u00e1sielkyZ\u013eavy a akcie5% a 10%, kampane, promo bal\u00ed\u010dkyVr\u00e1tenie a reklam\u00e1cie14 dn\u00ed na odst\u00fapenie od zmluvy, v\u00fdmena [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"home-panels.php","meta":{"_acf_changed":false,"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-102717","page","type-page","status-publish","hentry","post"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.1 (Yoast SEO v28.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Pomoc pri n\u00e1kupe \u2014 objedn\u00e1vky, doprava, z\u013eavy | Luga.bg<\/title>\n<meta name=\"description\" content=\"R\u00fdchle odpovede na ot\u00e1zky o objedn\u00e1vke, doprave a platbe, z\u013eav\u00e1ch, vr\u00e1ten\u00ed tovaru, v\u00fdbere produktov s lugou a limanov\u00fdm bahnom a o profile na Luga.bg. 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