{"id":98046,"date":"2018-08-22T22:54:54","date_gmt":"2018-08-22T19:54:54","guid":{"rendered":"https:\/\/www.luga.bg\/%d1%83%d1%81%d0%bb%d0%be%d0%b2%d0%b8%d1%8f-%d0%b7%d0%b0-%d0%bf%d0%be%d0%bb%d0%b7%d0%b2%d0%b0%d0%bd%d0%b5-2\/"},"modified":"2026-09-25T23:32:11","modified_gmt":"2026-09-25T20:32:11","slug":"termeni-si-conditii","status":"publish","type":"page","link":"https:\/\/www.luga.bg\/ro\/termeni-si-conditii\/","title":{"rendered":"Termeni \u0219i condi\u021bii"},"content":{"rendered":"<h1>TERMENI \u0218I CONDI\u021aII DE UTILIZARE<\/h1>\n<p>Prezentele condi\u021bii de utilizare stabilesc regulile de v\u00e2nzare \u0219i livrare a produselor comandate online pe Luga.bg, precum \u0219i condi\u021biile de utilizare a site-ului.<\/p>\n<span  ><input type='hidden' bg_collapse_expand_pro='6ab862dc448fc4003846837' value=6ab862dc448fc4003846837><input type='hidden' id='bg-show-more-text-6ab862dc448fc4003846837' value='1. Date despre comerciant'><input type='hidden' id='bg-show-less-text-6ab862dc448fc4003846837' value='1. Date despre comerciant'><input type='hidden' id='bg-icon-bg-color-6ab862dc448fc4003846837' value=''><span class='bg-showhide-p'><a id='bg-showmore-action-6ab862dc448fc4003846837' class='bg-showmore-plg-link bg-arrow bg-close   '  style='color:#4a4949;; font-size:20px;font-weight:bold;' href='#'>1. Date despre comerciant<\/a><\/span><span id='bg-showmore-pro-hidden-6ab862dc448fc4003846837' class='bg-showmore-open ' ><\/p>\n<ul>\n<li>Firma: AZIMUTH 6000 EOOD<\/li>\n<li>CUI: 202480849<\/li>\n<li>Num\u0103r TVA: BG202480849<\/li>\n<li>Adresa de \u00eenregistrare: Pomorie, str. Ivan Vazov 18<\/li>\n<li>Adresa de coresponden\u021b\u0103: Pomorie, str. Solna 5, fabrica AZIMUTH<\/li>\n<li>Grup\u0103 fiscal\u0103: B<\/li>\n<li>Luga.bg <a href=\"https:\/\/www.luga.bg\/ro\/\">https:\/\/www.luga.bg<\/a><\/li>\n<li>Tel. (comenzi): +359 893 445 005 (vivacom)<\/li>\n<li>Tel. (administrator): +359 887 470 548 (vivacom)<\/li>\n<li>E-mail: <a href=\"mailto:sales@luga.bg\">sales@luga.bg<\/a><\/li>\n<li>Facebook: <a href=\"https:\/\/www.facebook.com\/BlackSealye\" target=\"_blank\" rel=\"noopener\">https:\/\/www.facebook.com\/BlackSealye<\/a><\/li>\n<\/ul>\n<p><\/span><\/span><style type='text\/css'>a.bg-showmore-plg-link:hover,a.bg-showmore-plg-link:active,a.bg-showmore-plg-link:focus{color:#0071bb;}<\/style>\n<hr \/>\n<span  ><input type='hidden' bg_collapse_expand_pro='6ab862dc449648088891170' value=6ab862dc449648088891170><input type='hidden' id='bg-show-more-text-6ab862dc449648088891170' value='2. Pre\u021bul produselor'><input type='hidden' id='bg-show-less-text-6ab862dc449648088891170' value='2. Pre\u021bul produselor'><input type='hidden' id='bg-icon-bg-color-6ab862dc449648088891170' value=''><span class='bg-showhide-p'><a id='bg-showmore-action-6ab862dc449648088891170' class='bg-showmore-plg-link bg-arrow bg-close   '  style='color:#4a4949;; font-size:20px;font-weight:bold;' href='#'>2. Pre\u021bul produselor<\/a><\/span><span id='bg-showmore-pro-hidden-6ab862dc449648088891170' class='bg-showmore-open ' >Pre\u021bul fiec\u0103rui produs este indicat pe pagina produsului \u0219i \u00een co\u0219, la crearea comenzii.<\/p>\n<ul>\n<li>Pre\u021bul produselor include TVA.<\/li>\n<li>Pre\u021bul produselor nu include costurile de transport.<\/li>\n<li>Costul livr\u0103rii se calculeaz\u0103 \u00een pagina de finalizare a comenzii. Vezi \u201e4. Condi\u021bii de livrare\u201d<\/li>\n<li>Pentru plat\u0103 nu se percep taxe suplimentare. Vezi \u201e6. Plata\u201d.<\/li>\n<li>Pl\u0103ti\u021bi pre\u021bul produsului valabil \u00een momentul plas\u0103rii comenzii.<\/li>\n<li>\u00cen leg\u0103tur\u0103 cu aderarea Bulgariei la zona euro, \u00eencep\u00e2nd cu 01.01.2026 moneda principal\u0103 a site-ului devine euro, toate pre\u021burile fiind convertite automat la cursul fix.<\/li>\n<li>\u00cen perioada de afi\u0219are dubl\u0103, pre\u021burile sunt exprimate at\u00e2t \u00een euro, c\u00e2t \u0219i \u00een leva, conform cerin\u021belor legale. Dup\u0103 expirarea perioadei de afi\u0219are dubl\u0103, pre\u021burile vor fi exprimate doar \u00een euro.<\/li>\n<\/ul>\n<p><\/span><\/span><style type='text\/css'>a.bg-showmore-plg-link:hover,a.bg-showmore-plg-link:active,a.bg-showmore-plg-link:focus{color:#0071bb;}<\/style>\n<hr \/>\n<span  ><input type='hidden' bg_collapse_expand_pro='6ab862dc4499f3093415809' value=6ab862dc4499f3093415809><input type='hidden' id='bg-show-more-text-6ab862dc4499f3093415809' value='3. Reduceri'><input type='hidden' id='bg-show-less-text-6ab862dc4499f3093415809' value='3. Reduceri'><input type='hidden' id='bg-icon-bg-color-6ab862dc4499f3093415809' value=''><span class='bg-showhide-p'><a id='bg-showmore-action-6ab862dc4499f3093415809' class='bg-showmore-plg-link bg-arrow bg-close   '  style='color:#4a4949;; font-size:20px;font-weight:bold;' href='#'>3. Reduceri<\/a><\/span><span id='bg-showmore-pro-hidden-6ab862dc4499f3093415809' class='bg-showmore-open ' >Luga.bg v\u0103 ofer\u0103 posibilitatea de a beneficia de urm\u0103toarele reduceri suplimentare, <span>\u00een cazul \u00een care plasa\u021bi singur comanda prin intermediul site-ului*<\/span>:<\/p>\n<ul>\n<li>Reducere de 5% din pre\u021bul final al produselor, \u00een cazul \u00een care comanda dumneavoastr\u0103 este plasat\u0103 prin site \u0219i dep\u0103\u0219e\u0219te 50 de euro (f\u0103r\u0103 a include costurile de transport \u0219i eventualele taxe suplimentare).<\/li>\n<li>Reducere de 10% din pre\u021bul final al produselor, \u00een cazul \u00een care comanda dumneavoastr\u0103 este plasat\u0103 prin site \u0219i dep\u0103\u0219e\u0219te 75 de euro (f\u0103r\u0103 a include costurile de transport \u0219i eventualele taxe suplimentare).<\/li>\n<\/ul>\n<p>\u00cen cazul \u00een care un produs este deja redus, reducerea pentru cantitate se cumuleaz\u0103 SUPLIMENTAR peste pre\u021bul deja redus. Astfel, este posibil s\u0103 beneficia\u021bi de mai mult de o reducere pentru un anumit produs.<\/p>\n<p>Reducerile se aplic\u0103 automat \u00een co\u0219 \u2014 nu este nevoie s\u0103 introduce\u021bi un cod.<\/p>\n<p>*Reducerile nu sunt valabile pentru comenzile plasate prin telefon, e-mail sau Viber.<\/p>\n<p><\/span><\/span><style type='text\/css'>a.bg-showmore-plg-link:hover,a.bg-showmore-plg-link:active,a.bg-showmore-plg-link:focus{color:#0071bb;}<\/style>\n<hr \/>\n<span  ><input type='hidden' bg_collapse_expand_pro='6ab862dc449d11053024770' value=6ab862dc449d11053024770><input type='hidden' id='bg-show-more-text-6ab862dc449d11053024770' value='4. Condi\u021bii de livrare'><input type='hidden' id='bg-show-less-text-6ab862dc449d11053024770' value='4. Condi\u021bii de livrare'><input type='hidden' id='bg-icon-bg-color-6ab862dc449d11053024770' value=''><span class='bg-showhide-p'><a id='bg-showmore-action-6ab862dc449d11053024770' class='bg-showmore-plg-link bg-arrow bg-close   '  style='color:#4a4949;; font-size:20px;font-weight:bold;' href='#'>4. Condi\u021bii de livrare<\/a><\/span><span id='bg-showmore-pro-hidden-6ab862dc449d11053024770' class='bg-showmore-open ' >Luga.bg v\u0103 pune la dispozi\u021bie urm\u0103toarele op\u021biuni de livrare:<\/p>\n<ul>\n<li><strong>Livrarea na\u021bional\u0103<\/strong> (pe teritoriul Bulgariei) se realizeaz\u0103 prin firmele de curierat <strong>Speedy<\/strong>, <strong>Econt \u0219i BOX NOW <\/strong>p\u00e2n\u0103 la birou, automat sau adresa clientului.\n<ul>\n<li>Termenul de procesare \u0219i expediere este de p\u00e2n\u0103 la 2 zile lucr\u0103toare. Ne str\u0103duim s\u0103 proces\u0103m comenzile \u00een ziua primirii lor, \u00eens\u0103 uneori este posibil ca cele primite dup\u0103 ora 14:00 s\u0103 fie procesate \u00een urm\u0103toarea zi lucr\u0103toare.<\/li>\n<li>Costul livr\u0103rii se calculeaz\u0103 \u00een pagina de finalizare a comenzii, conform tarifului curierului.<\/li>\n<li>Costul livr\u0103rii depinde de greutatea coletului \u0219i de faptul dac\u0103 acesta se livreaz\u0103 la un birou al curierului sau la adresa clientului.<\/li>\n<li>\u00cen e-mailul de confirmare a expedierii comenzii se furnizeaz\u0103 un cod de urm\u0103rire a coletului.<\/li>\n<li>Coletul se expediaz\u0103 cu op\u021biunea de verificare.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Livrarea interna\u021bional\u0103<\/strong> (\u00een afara Bulgariei) se realizeaz\u0103 prin <strong>Speedy \u0219i BOX NOW (dac\u0103 au acoperire \u00een \u021bara indicat\u0103 de client)<\/strong>.\n<ul>\n<li>Termenul de procesare \u0219i expediere este de p\u00e2n\u0103 la 3 zile lucr\u0103toare.<\/li>\n<li>Costul livr\u0103rii se calculeaz\u0103 \u00een pagina de finalizare a comenzii, conform tarifului curierului.<\/li>\n<li>Costul livr\u0103rii depinde de greutatea coletului, de dimensiunile acestuia \u0219i de \u021bara de livrare.<\/li>\n<li>Coletele se expediaz\u0103 bine ambalate, cu marcaj pentru produse fragile. Este posibil ca greutatea real\u0103 a coletului s\u0103 fie mai mare dec\u00e2t cea calculat\u0103 la plasarea comenzii, deoarece \u0219i ambalajul are o greutate, pe care nu o cunoa\u0219tem \u00eenainte de a ambala \u0219i c\u00e2nt\u0103ri coletul.<\/li>\n<li>\u00cen e-mailul de confirmare a expedierii comenzii se furnizeaz\u0103 un cod de urm\u0103rire a coletului.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><\/span><\/span><style type='text\/css'>a.bg-showmore-plg-link:hover,a.bg-showmore-plg-link:active,a.bg-showmore-plg-link:focus{color:#0071bb;}<\/style>\n<hr \/>\n<span  ><input type='hidden' bg_collapse_expand_pro='6ab862dc449ff6032156831' value=6ab862dc449ff6032156831><input type='hidden' id='bg-show-more-text-6ab862dc449ff6032156831' value='5. Condi\u021bii pentru livrare gratuit\u0103:'><input type='hidden' id='bg-show-less-text-6ab862dc449ff6032156831' value='5. Condi\u021bii pentru livrare gratuit\u0103'><input type='hidden' id='bg-icon-bg-color-6ab862dc449ff6032156831' value=''><span class='bg-showhide-p'><a id='bg-showmore-action-6ab862dc449ff6032156831' class='bg-showmore-plg-link bg-arrow bg-close   '  style='color:#4a4949;; font-size:20px;font-weight:bold;' href='#'>5. Condi\u021bii pentru livrare gratuit\u0103:<\/a><\/span><span id='bg-showmore-pro-hidden-6ab862dc449ff6032156831' class='bg-showmore-open ' >Luga.bg v\u0103 pune la dispozi\u021bie urm\u0103toarele op\u021biuni de livrare gratuit\u0103 \u00een Bulgaria:<p><div class=\"free_delivery\"><ul class=\"free_delivery\">Stima\u021bi clien\u021bi, av\u00e2nd \u00een vedere costul redus \u0219i greutatea mare a unor produse, suntem nevoi\u021bi s\u0103 stabilim anumite limit\u0103ri la comandarea acestora pentru a putea beneficia de op\u021biunea de livrare gratuit\u0103. V\u0103 mul\u021bumim pentru \u00een\u021belegere.<\/b><\/p><b>Livrare cu Econt<\/b><div class=\"free_delivery_box\"><\/br>Dac\u0103 comanda dumneavoastr\u0103 dep\u0103\u0219e\u0219te: <b>200 Euro<\/b><ul>Livrarea LA BIROU SAU AUTOMAT (APS) ECONT este GRATUIT\u0102, cu excep\u021bia cazului \u00een care comanda dumneavoastr\u0103 con\u021bine mai multe buc\u0103\u021bi dec\u00e2t num\u0103rul maxim admis din urm\u0103toarele produse:<\/ul><\/br><ul>Livrarea P\u00e2n\u0103 la u\u0219\u0103 este pe cheltuiala dumneavoastr\u0103, conform tarifului.<\/ul><\/div><\/p><b>Livrare prin Speedy<\/b><div class=\"free_delivery_box\"><\/br>Dac\u0103 comanda dumneavoastr\u0103 dep\u0103\u0219e\u0219te: <b>200 Euro<\/b><ul>Livrarea LA BIROU SAU AUTOMAT (APS) SPEEDY este GRATUIT\u0102, cu excep\u021bia cazului \u00een care comanda dumneavoastr\u0103 con\u021bine mai multe buc\u0103\u021bi dec\u00e2t num\u0103rul maxim admis din urm\u0103toarele produse:<\/ul><\/br><ul>Livrarea P\u00e2n\u0103 la u\u0219\u0103 este pe cheltuiala dumneavoastr\u0103, conform tarifului.<\/ul><\/div><\/p><b>Livrare cu BOX NOW<\/b><div class=\"free_delivery_box\"><\/br>Dac\u0103 comanda dumneavoastr\u0103 dep\u0103\u0219e\u0219te: <b>100 Euro<\/b><ul>Livrarea P\u00e2n\u0103 la automatul BOX NOW este GRATUIT\u0102<\/ul><\/div><\/ul><\/div><p><\/span><\/span><style type='text\/css'>a.bg-showmore-plg-link:hover,a.bg-showmore-plg-link:active,a.bg-showmore-plg-link:focus{color:#0071bb;}<\/style>\n<hr \/>\n<span  ><input type='hidden' bg_collapse_expand_pro='6ab862dc4c3c73010617781' value=6ab862dc4c3c73010617781><input type='hidden' id='bg-show-more-text-6ab862dc4c3c73010617781' value='6. Plata'><input type='hidden' id='bg-show-less-text-6ab862dc4c3c73010617781' value='6. Plata'><input type='hidden' id='bg-icon-bg-color-6ab862dc4c3c73010617781' value=''><span class='bg-showhide-p'><a id='bg-showmore-action-6ab862dc4c3c73010617781' class='bg-showmore-plg-link bg-arrow bg-close   '  style='color:#4a4949;; font-size:20px;font-weight:bold;' href='#'>6. Plata<\/a><\/span><span id='bg-showmore-pro-hidden-6ab862dc4c3c73010617781' class='bg-showmore-open ' >Luga.bg v\u0103 ofer\u0103 posibilitatea de a pl\u0103ti produsele comandate \u00eentr-unul dintre urm\u0103toarele moduri:<\/p>\n<ul>\n<li><strong>Plat\u0103 ramburs<\/strong>. Pl\u0103ti\u021bi la primirea comenzii.<\/li>\n<li><strong>PayPal<\/strong>. Pl\u0103ti\u021bi prin contul dumneavoastr\u0103 din sistemul <strong>PayPal<\/strong>.<\/li>\n<li><strong>GPAY<\/strong>. Pl\u0103ti\u021bi prin contul dumneavoastr\u0103 din sistemul <strong>Google Pay<\/strong>.<\/li>\n<li><strong>Card de debit sau de credit<\/strong> de la unul dintre emiten\u021bii de carduri indica\u021bi, prin sistemul <strong>PayPal<\/strong>\n<ul>\n<li>Visa<\/li>\n<li>MasterCard<\/li>\n<li>American Express<\/li>\n<li>Discover<\/li>\n<\/ul>\n<\/li>\n<li><strong>Card de debit sau de credit<\/strong> de la unul dintre emiten\u021bii de carduri indica\u021bi, prin sistemul <strong>Braintree<\/strong>\n<ul>\n<li>Visa<\/li>\n<li>MasterCard<\/li>\n<li>Maestro<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p>Informa\u021bii suplimentare despre diferitele modalit\u0103\u021bi de plat\u0103:<\/p>\n<ul>\n<li>La plata prin <strong>plat\u0103 ramburs <\/strong> P\u0102STRA\u021aI CHITAN\u021aA DE MANDAT PO\u0218TAL. Aceasta \u00eenlocuie\u0219te bonul fiscal ata\u0219at facturii. Conform art. 3, alin. 1 (Compl. \u2013 DV, nr. 49 din 2010, \u00een vigoare de la 29.06.2010, modif. \u2013 DV, nr. 48 din 2011, \u00een vigoare de la 24.06.2011) din Ordonan\u021ba N-18\/2006, orice persoan\u0103 este obligat\u0103 s\u0103 \u00eenregistreze \u0219i s\u0103 raporteze v\u00e2nz\u0103rile de bunuri sau servicii efectuate de aceasta \u00een sau dintr-un punct comercial prin emiterea unui bon fiscal de la un dispozitiv fiscal (DF), <strong>cu excep\u021bia cazului \u00een care plata se efectueaz\u0103 prin transfer de credit, debit direct sau transfer de numerar<\/strong>, realizat printr-un furnizor de servicii de plat\u0103 \u00een sensul Legii privind serviciile de plat\u0103 \u0219i sistemele de plat\u0103 \u0219i\/sau prin mandat po\u0219tal, efectuat printr-un operator po\u0219tal licen\u021biat pentru efectuarea de mandate po\u0219tale \u00een sensul Legii privind serviciile po\u0219tale (LSP). Citi\u021bi mai multe <a href=\"https:\/\/www.luga.bg\/ro\/contabilizarea-platii-ramburs-prin-mandat-postal\/\">aici<\/a>.<\/li>\n<li>La plata cu cont <strong>PayPal <\/strong>sau cu card <strong>de debit\/credit<\/strong> prin sistemul <strong>PayPal NU<\/strong> se percepe tax\u0103 suplimentar\u0103.<\/li>\n<li>La plata cu <strong>GPAY<\/strong> prin sistemul <b>Google Pay<\/b> <strong>NU<\/strong> se percepe tax\u0103 suplimentar\u0103.<\/li>\n<li>La plata cu <strong>card de debit\/credit<\/strong> prin sistemul <strong>Braintree<\/strong> <strong>NU<\/strong> se percepe tax\u0103 suplimentar\u0103.<\/li>\n<li><strong>Plata ramburs<\/strong> nu este disponibil\u0103 pentru livrarea la automat <strong>BOX NOW<\/strong> \u0219i pentru livr\u0103rile \u00een afara Bulgariei.<\/li>\n<li>Plata dumneavoastr\u0103 cu <strong>card de credit\/debit<\/strong> se efectueaz\u0103 printr-o conexiune securizat\u0103 \u0219i criptat\u0103, care garanteaz\u0103 c\u0103 informa\u021biile dumneavoastr\u0103 personale nu pot fi accesate de ter\u021be p\u0103r\u021bi neautorizate. Luga.bg <strong>NU COLECTEAZ\u0102 \u0218I NU STOCHEAZ\u0102<\/strong> informa\u021bii despre cardul dumneavoastr\u0103 de credit\/debit pe serverele noastre. Plata se realizeaz\u0103 prin platformele <strong>PayPal<\/strong> sau <strong>Braintree<\/strong> \u2013 sisteme de plat\u0103 recunoscute la nivel mondial, cu cel mai \u00eenalt nivel de securitate.<\/li>\n<li>La plata cu card de <strong>credit\/debit<\/strong> va trebui s\u0103 introduce\u021bi urm\u0103toarele informa\u021bii:\n<ul>\n<li>Num\u0103rul cardului (16 cifre, tip\u0103rite pe partea din fa\u021b\u0103 a cardului)<\/li>\n<li>Data expir\u0103rii (tip\u0103rit\u0103 pe partea din fa\u021b\u0103 a cardului)<\/li>\n<li>Codul de securitate (cod CVV\/CVC din 3 cifre, tip\u0103rit pe spatele cardului, deasupra benzii magnetice, \u00een extrema dreapt\u0103)<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><\/span><\/span><style type='text\/css'>a.bg-showmore-plg-link:hover,a.bg-showmore-plg-link:active,a.bg-showmore-plg-link:focus{color:#0071bb;}<\/style>\n<hr \/>\n<span  ><input type='hidden' bg_collapse_expand_pro='6ab862dc4c4329071334592' value=6ab862dc4c4329071334592><input type='hidden' id='bg-show-more-text-6ab862dc4c4329071334592' value='7. Factur\u0103'><input type='hidden' id='bg-show-less-text-6ab862dc4c4329071334592' value='7. Factur\u0103'><input type='hidden' id='bg-icon-bg-color-6ab862dc4c4329071334592' value=''><span class='bg-showhide-p'><a id='bg-showmore-action-6ab862dc4c4329071334592' class='bg-showmore-plg-link bg-arrow bg-close   '  style='color:#4a4949;; font-size:20px;font-weight:bold;' href='#'>7. Factur\u0103<\/a><\/span><span id='bg-showmore-pro-hidden-6ab862dc4c4329071334592' class='bg-showmore-open ' ><span>La cererea dumneavoastr\u0103, comanda va fi \u00eenso\u021bit\u0103 de o factur\u0103. \u00cen acest scop, pe pagina de finalizare a comenzii este necesar s\u0103 bifa\u021bi op\u021biunea \u201eDoresc factur\u0103&#8221;, dup\u0103 care s\u0103 introduce\u021bi datele de facturare:<\/span><\/p>\n<ul>\n<li>Denumirea firmei<\/li>\n<li>EIC<\/li>\n<li>Adres\u0103 de facturare<\/li>\n<li>Persoana responsabil\u0103 material (MOL)<\/li>\n<\/ul>\n<p><\/span><\/span><style type='text\/css'>a.bg-showmore-plg-link:hover,a.bg-showmore-plg-link:active,a.bg-showmore-plg-link:focus{color:#0071bb;}<\/style>\n<hr \/>\n<span  ><input type='hidden' bg_collapse_expand_pro='6ab862dc4c4687093311504' value=6ab862dc4c4687093311504><input type='hidden' id='bg-show-more-text-6ab862dc4c4687093311504' value='8. \u00cenregistrare \u0219i comenzi'><input type='hidden' id='bg-show-less-text-6ab862dc4c4687093311504' value='8. \u00cenregistrare \u0219i comenzi'><input type='hidden' id='bg-icon-bg-color-6ab862dc4c4687093311504' value=''><span class='bg-showhide-p'><a id='bg-showmore-action-6ab862dc4c4687093311504' class='bg-showmore-plg-link bg-arrow bg-close   '  style='color:#4a4949;; font-size:20px;font-weight:bold;' href='#'>8. \u00cenregistrare \u0219i comenzi<\/a><\/span><span id='bg-showmore-pro-hidden-6ab862dc4c4687093311504' class='bg-showmore-open ' >La plasarea unei comenzi pe site pute\u021bi crea un cont de client, pentru confortul dumneavoastr\u0103 la comenzile viitoare sau pentru accesul la istoricul comenzilor. Prin acceptarea prezentelor Condi\u021bii de utilizare, clientul confirm\u0103 c\u0103 a luat cuno\u0219tin\u021b\u0103 de modul de prelucrare a datelor sale cu caracter personal, descris \u00een <a href=\"https:\/\/www.luga.bg\/ro\/politica-de-confidentialitate\/\">Politica de confiden\u021bialitate<\/a>.<\/p>\n<p><\/span><\/span><style type='text\/css'>a.bg-showmore-plg-link:hover,a.bg-showmore-plg-link:active,a.bg-showmore-plg-link:focus{color:#0071bb;}<\/style>\n<hr \/>\n<span  ><input type='hidden' bg_collapse_expand_pro='6ab862dc4c4b06031356750' value=6ab862dc4c4b06031356750><input type='hidden' id='bg-show-more-text-6ab862dc4c4b06031356750' value='9. Condi\u021bii de returnare sau schimb'><input type='hidden' id='bg-show-less-text-6ab862dc4c4b06031356750' value='9. Condi\u021bii de returnare sau schimb'><input type='hidden' id='bg-icon-bg-color-6ab862dc4c4b06031356750' value=''><span class='bg-showhide-p'><a id='bg-showmore-action-6ab862dc4c4b06031356750' class='bg-showmore-plg-link bg-arrow bg-close   '  style='color:#4a4949;; font-size:20px;font-weight:bold;' href='#'>9. Condi\u021bii de returnare sau schimb<\/a><\/span><span id='bg-showmore-pro-hidden-6ab862dc4c4b06031356750' class='bg-showmore-open ' ><\/p>\n<p><strong>Dreptul de retragere \u00een 14 zile<\/strong><\/p>\n<p>\u00cen calitate de consumator ave\u021bi dreptul de a v\u0103 retrage din comand\u0103, f\u0103r\u0103 a indica un motiv, \u00een termen de <strong>14 zile<\/strong> de la data la care dumneavoastr\u0103 sau un ter\u021b indicat de dumneavoastr\u0103 a\u021bi primit marfa (art. 50 din Legea pentru protec\u021bia consumatorilor). Dac\u0103 a\u021bi comandat mai multe produse livrate separat, termenul curge de la primirea ultimului dintre acestea.<\/p>\n<p><strong>Cum s\u0103 depune\u021bi cererea de retragere<\/strong><\/p>\n<ul>\n<li>Trimite\u021bi-ne o cerere neechivoc\u0103 prin <a href=\"https:\/\/www.luga.bg\/ro\/contact\/\">formularul de contact<\/a> sau la tel. +359 893 445 005.<\/li>\n<li>Indica\u021bi num\u0103rul comenzii, ce produse returna\u021bi \u0219i IBAN-ul \u00een care s\u0103 v\u0103 restituim suma, dac\u0103 a\u021bi pl\u0103tit cu plat\u0103 ramburs.<\/li>\n<li>Este suficient ca cererea s\u0103 fie trimis\u0103 \u00eenainte de expirarea termenului de 14 zile.<\/li>\n<\/ul>\n<p><strong>Returnarea produsului<\/strong><\/p>\n<ul>\n<li>Returna\u021bi produsul \u00een termen de <strong>14 zile<\/strong> din ziua \u00een care ne-a\u021bi informat despre retragere.<\/li>\n<li>\u00cel expedia\u021bi <strong>prin curier<\/strong> \u2014 Econt, Speedy sau BOX NOW. \u00cel pute\u021bi returna la adresa noastr\u0103: AZIMUTH 6000 EOOD, or. Pomorie 8200, str. Solna 5, fabrica AZIMUTH, sau la un birou ori automat al curierului respectiv. Indica\u021bi modalitatea preferat\u0103 \u00een cererea de retragere \u0219i v\u0103 vom confirma adresa, biroul sau automatul exact.<\/li>\n<li><strong>Costurile directe de returnare a produsului sunt \u00een sarcina dumneavoastr\u0103.<\/strong><\/li>\n<li>Produsul trebuie s\u0103 fie \u00een stare comercial\u0103, cu ambalajul original \u0219i cu documentele \u00eenso\u021bitoare. R\u0103spunde\u021bi pentru diminuarea valorii produsului, dac\u0103 l-a\u021bi utilizat dincolo de ceea ce este necesar pentru a stabili natura \u0219i caracteristicile sale.<\/li>\n<\/ul>\n<p><strong>Restituirea sumei<\/strong><\/p>\n<ul>\n<li>Restituim <strong>\u00eentreaga sum\u0103 pl\u0103tit\u0103<\/strong>, inclusiv costurile de livrare standard, \u00een termen de <strong>14 zile<\/strong> de la primirea cererii dumneavoastr\u0103 de retragere.<\/li>\n<li>Avem dreptul s\u0103 am\u00e2n\u0103m restituirea p\u00e2n\u0103 la primirea produsului \u00eenapoi sau p\u00e2n\u0103 c\u00e2nd ne prezenta\u021bi dovada c\u0103 l-a\u021bi expediat.<\/li>\n<li>Restituim prin aceea\u0219i modalitate prin care a\u021bi pl\u0103tit. La plata ramburs, restituirea se face prin transfer bancar, \u00een IBAN-ul indicat de dumneavoastr\u0103.<\/li>\n<li>Dac\u0103 a\u021bi ales o livrare mai scump\u0103 dec\u00e2t cea standard, restituim contravaloarea livr\u0103rii standard.<\/li>\n<\/ul>\n<p><strong>C\u00e2nd nu se aplic\u0103 dreptul de retragere<\/strong><\/p>\n<p>Conform art. 57 din Legea privind protec\u021bia consumatorilor, dreptul de retragere nu se aplic\u0103 produselor sigilate care nu pot fi returnate din motive de igien\u0103 sau de protec\u021bie a s\u0103n\u0103t\u0103\u021bii \u0219i care au fost desigilate dup\u0103 livrare. <strong>Aceast\u0103 restric\u021bie nu se refer\u0103 la produsele cu defect de fabrica\u021bie<\/strong> \u2014 vezi sec\u021biunea urm\u0103toare.<\/p>\n<p><strong>\u00cenlocuire \u00een caz de defect de fabrica\u021bie sau deteriorare<\/strong><\/p>\n<p>Dac\u0103 produsul are un defect de fabrica\u021bie, a fost deteriorat \u00een timpul transportului, avea termenul de valabilitate expirat la livrare sau a\u021bi primit un produs diferit de cel comandat, <strong>\u00eel \u00eenlocuim cu unul nou pe cheltuiala noastr\u0103<\/strong>.<\/p>\n<ul>\n<li><strong>Termen:<\/strong> r\u0103spundem pentru orice lips\u0103 de conformitate \u00een decurs de <strong>2 ani<\/strong> de la livrare. \u00cen cazul unei deterior\u0103ri vizibile din transport, informa\u021bi-ne \u00een termen de 14 zile de la primire, pentru a putea formula o preten\u021bie \u0219i fa\u021b\u0103 de curier.<\/li>\n<li><strong>Cum s\u0103 solicita\u021bi:<\/strong> contacta\u021bi-ne prin <a href=\"https:\/\/www.luga.bg\/ro\/contact\/\">formularul de contact<\/a> sau la tel. +359 893 445 005, indic\u00e2nd num\u0103rul comenzii \u0219i o descriere a problemei. V\u0103 vom spune cum s\u0103 ne trimite\u021bi fotografii ale produsului \u0219i ale ambalajului.<\/li>\n<li><strong>Transportul este pe cheltuiala noastr\u0103<\/strong> \u2014 at\u00e2t returnarea produsului defect, c\u00e2t \u0219i expedierea celui nou. V\u0103 vom indica la ce adres\u0103, birou sau automat al curierului s\u0103 \u00eel trimite\u021bi, f\u0103r\u0103 s\u0103 pl\u0103ti\u021bi nimic curierului.<\/li>\n<li><strong>Ambalajul desigilat nu este un impediment.<\/strong> \u00cen caz de defect, \u00eenlocuirea se aplic\u0103 \u0219i pentru produsele deschise.<\/li>\n<li>Expediem produsul de \u00eenlocuire imediat ce constat\u0103m defectul. Dac\u0103 produsul nu mai este disponibil, pute\u021bi alege un altul de aceea\u0219i valoare sau restituirea integral\u0103 a sumei.<\/li>\n<li>\u00cen locul \u00eenlocuirii, ave\u021bi dreptul s\u0103 solicita\u021bi \u0219i reducerea pre\u021bului sau rezolu\u021biunea contractului cu restituirea sumei, \u00een condi\u021biile Legii privind furnizarea de con\u021binut digital \u0219i servicii digitale \u0219i privind v\u00e2nzarea de bunuri.<\/li>\n<\/ul>\n<p>\u00cenlocuirea din alte motive \u2014 de exemplu pentru c\u0103 aroma sau dimensiunea nu v-a pl\u0103cut \u2014 nu este o obliga\u021bie legal\u0103, \u00eens\u0103 contacta\u021bi-ne \u0219i vom c\u0103uta o solu\u021bie.<\/p>\n<p><\/span><\/span><style type='text\/css'>a.bg-showmore-plg-link:hover,a.bg-showmore-plg-link:active,a.bg-showmore-plg-link:focus{color:#0071bb;}<\/style>\n<hr \/>\n<span  ><input type='hidden' bg_collapse_expand_pro='6ab862dc4c4e75092086909' value=6ab862dc4c4e75092086909><input type='hidden' id='bg-show-more-text-6ab862dc4c4e75092086909' value='10. Politica de confiden\u021bialitate'><input type='hidden' id='bg-show-less-text-6ab862dc4c4e75092086909' value='10. Politica de confiden\u021bialitate'><input type='hidden' id='bg-icon-bg-color-6ab862dc4c4e75092086909' value=''><span class='bg-showhide-p'><a id='bg-showmore-action-6ab862dc4c4e75092086909' class='bg-showmore-plg-link bg-arrow bg-close   '  style='color:#4a4949;; font-size:20px;font-weight:bold;' href='#'>10. Politica de confiden\u021bialitate<\/a><\/span><span id='bg-showmore-pro-hidden-6ab862dc4c4e75092086909' class='bg-showmore-open ' >Politica noastr\u0103 de confiden\u021bialitate se afl\u0103 <a href=\"https:\/\/www.luga.bg\/ro\/politica-de-confidentialitate\/\">aici<\/a>.<\/p>\n<p><\/span><\/span><style type='text\/css'>a.bg-showmore-plg-link:hover,a.bg-showmore-plg-link:active,a.bg-showmore-plg-link:focus{color:#0071bb;}<\/style>\n<hr \/>\n<p>Ultima actualizare: 22.09.2026<\/p>\n","protected":false},"excerpt":{"rendered":"<p>TERMENI \u0218I CONDI\u021aII DE UTILIZARE Prezentele condi\u021bii de utilizare stabilesc regulile de v\u00e2nzare \u0219i livrare a produselor comandate online pe Luga.bg, precum \u0219i condi\u021biile de utilizare a site-ului. Ultima actualizare: 22.09.2026<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-98046","page","type-page","status-publish","hentry","post"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.1 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Termeni \u0219i condi\u021bii - Luga.bg<\/title>\n<meta name=\"description\" content=\"Prezentele condi\u021bii de utilizare stabilesc regulile de v\u00e2nzare \u0219i livrare a produselor comandate online pe Luga.bg, precum \u0219i condi\u021biile de utilizare a site-ului.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.luga.bg\/ro\/termeni-si-conditii\/\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Termeni \u0219i condi\u021bii\" \/>\n<meta property=\"og:description\" content=\"Prezentele condi\u021bii de utilizare stabilesc regulile de v\u00e2nzare \u0219i livrare a produselor comandate online pe Luga.bg, precum \u0219i condi\u021biile de utilizare a site-ului.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.luga.bg\/ro\/termeni-si-conditii\/\" \/>\n<meta property=\"og:site_name\" content=\"Luga.bg\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/BlackSealye\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-25T20:32:11+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/images.luga.bg\/2020\/05\/luga_logo_2020_retina.png\" \/>\n\t<meta property=\"og:image:width\" content=\"558\" \/>\n\t<meta property=\"og:image:height\" content=\"154\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Timp estimat pentru citire\" \/>\n\t<meta name=\"twitter:data1\" content=\"11 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.luga.bg\\\/ro\\\/termeni-si-conditii\\\/\",\"url\":\"https:\\\/\\\/www.luga.bg\\\/ro\\\/termeni-si-conditii\\\/\",\"name\":\"Termeni \u0219i condi\u021bii - 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