{"id":97372,"date":"2026-09-22T15:51:10","date_gmt":"2026-09-22T12:51:10","guid":{"rendered":"https:\/\/www.luga.bg\/help\/"},"modified":"2026-09-22T15:52:21","modified_gmt":"2026-09-22T12:52:21","slug":"help","status":"publish","type":"page","link":"https:\/\/www.luga.bg\/en\/help\/","title":{"rendered":"Help"},"content":{"rendered":"<div id=\"pl-97372\"  class=\"panel-layout\" ><div id=\"pg-97372-0\"  class=\"panel-grid panel-has-style\" ><div class=\"luga-help-row panel-row-style panel-row-style-for-97372-0\" ><div id=\"pgc-97372-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-97372-0-0-0\" class=\"so-panel widget widget_lugabg_help_intro luga-help-w panel-first-child panel-last-child\" data-index=\"0\" ><div class=\"luga-help\"><section class=\"luga-help-intro\"><p class=\"luga-help-eyebrow\">Help<\/p><h1 class=\"luga-help-h1\">How can we help?<\/h1><p class=\"luga-help-lead\">Find a quick answer about orders, delivery, payment, discounts and choosing the right products.<\/p><div class=\"luga-help-search\" role=\"search\"><svg class=\"luga-home-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"11\" cy=\"11\" r=\"7\"\/><path d=\"m20 20-3.6-3.6\"\/><\/svg><label class=\"screen-reader-text\" for=\"luga-help-q\">Search for a question\u2026<\/label><input id=\"luga-help-q\" type=\"search\" autocomplete=\"off\" enterkeyhint=\"search\" placeholder=\"Search for a question\u2026\"><button type=\"button\" class=\"luga-help-clear\" aria-label=\"Clear search\" hidden>&times;<\/button><\/div><div class=\"luga-help-chips\"><span>Frequently searched:<\/span><button type=\"button\" class=\"luga-help-chip\" data-q=\"free\">free shipping<\/button><button type=\"button\" class=\"luga-help-chip\" data-q=\"return\">returns<\/button><button type=\"button\" class=\"luga-help-chip\" data-q=\"invoice\">invoice<\/button><button type=\"button\" class=\"luga-help-chip\" data-q=\"password\">password<\/button><\/div><div class=\"luga-help-found\" hidden><div class=\"luga-help-found-head\"><p class=\"luga-help-result\" aria-live=\"polite\" data-one=\"1 question found\" data-many=\"%d questions found\" data-none=\"No questions match &quot;%s&quot;. Try a different word, choose a topic below, or give us a call.\" data-pick=\"Select a question to see the answer.\" data-topic=\"Search cleared \u2014 here are all the questions in \u201c%s\u201d.\"><\/p><button type=\"button\" class=\"luga-help-reset\">Clear search<\/button><\/div><ul class=\"luga-help-hits\"><\/ul><button type=\"button\" class=\"luga-help-all\" hidden data-label=\"See all %d questions below\"><\/button><\/div><\/section><\/div><\/div><\/div><\/div><\/div><div id=\"pg-97372-1\"  class=\"panel-grid panel-has-style\" ><div class=\"luga-help-row panel-row-style panel-row-style-for-97372-1\" ><div id=\"pgc-97372-1-0\"  class=\"panel-grid-cell\" ><div id=\"panel-97372-1-0-0\" class=\"so-panel widget widget_lugabg_help_links luga-help-w panel-first-child panel-last-child\" data-index=\"1\" ><div class=\"luga-help\"><section class=\"luga-help-links\" aria-labelledby=\"luga-help-links-h\"><h2 class=\"luga-help-h2\" id=\"luga-help-links-h\">Where shall we begin?<\/h2><div class=\"luga-help-cards\"><a class=\"luga-help-card luga-help-t-sky\" href=\"#porachki\"><span class=\"luga-help-card-ic\"><svg class=\"luga-home-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M6 2 3 6v14a2 2 0 0 0 2 2h14a2 2 0 0 0 2-2V6l-3-4z\"\/><path d=\"M3 6h18\"\/><path d=\"M16 10a4 4 0 0 1-8 0\"\/><\/svg><\/span><b>How to order<\/b><span class=\"luga-help-card-hint\">Steps, guest or account, invoice<\/span><\/a><a class=\"luga-help-card luga-help-t-sand\" href=\"#dostavka\"><span class=\"luga-help-card-ic\"><svg class=\"luga-home-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M1 4h13v11H1z\"\/><path d=\"M14 8h4l3 3v4h-7z\"\/><circle cx=\"6\" cy=\"18\" r=\"2\"\/><circle cx=\"17\" cy=\"18\" r=\"2\"\/><\/svg><\/span><b>Delivery and payment<\/b><span class=\"luga-help-card-hint\">Couriers, delivery times, free shipping<\/span><\/a><a class=\"luga-help-card luga-help-t-mint\" href=\"https:\/\/www.luga.bg\/en\/order-tracking\/\"><span class=\"luga-help-card-ic\"><svg class=\"luga-home-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"m12 2 9 5v10l-9 5-9-5V7z\"\/><path d=\"m3 7 9 5 9-5M12 12v10\"\/><\/svg><\/span><b>Order tracking<\/b><span class=\"luga-help-card-hint\">Order and shipment status<\/span><\/a><a class=\"luga-help-card luga-help-t-pink\" href=\"#otstapki\"><span class=\"luga-help-card-ic\"><svg class=\"luga-home-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><rect x=\"3\" y=\"8\" width=\"18\" height=\"13\" rx=\"1.5\"\/><path d=\"M3 12h18M12 8v13\"\/><path d=\"M12 8S9.5 3 7.5 4.5 9.8 8 12 8zM12 8s2.5-5 4.5-3.5S14.2 8 12 8z\"\/><\/svg><\/span><b>Discounts and promotions<\/b><span class=\"luga-help-card-hint\">5% and 10%, campaigns, promo packages<\/span><\/a><a class=\"luga-help-card luga-help-t-lav\" href=\"#vrashtane\"><span class=\"luga-help-card-ic\"><svg class=\"luga-home-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M3 12a9 9 0 1 1 3 6.7\"\/><path d=\"M3 20v-5h5\"\/><\/svg><\/span><b>Returns and complaints<\/b><span class=\"luga-help-card-hint\">14 days to cancel, replacement if faulty<\/span><\/a><a class=\"luga-help-card luga-help-t-sky\" href=\"#produkti\"><span class=\"luga-help-card-ic\"><svg class=\"luga-home-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M12 3c3.6 3.3 6 6.3 6 9.5A6 6 0 0 1 6 12.5C6 9.3 8.4 6.3 12 3z\"\/><path d=\"M9.5 13.5a2.6 2.6 0 0 0 2.5 2.6\"\/><\/svg><\/span><b>Choosing and using a product<\/b><span class=\"luga-help-card-hint\">Lye, liman mud, video treatments<\/span><\/a><a class=\"luga-help-card luga-help-t-sand\" href=\"#profil\"><span class=\"luga-help-card-ic\"><svg class=\"luga-home-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"12\" cy=\"8\" r=\"4\"\/><path d=\"M4 21a8 8 0 0 1 16 0\"\/><\/svg><\/span><b>My Account<\/b><span class=\"luga-help-card-hint\">Registration, login, forgotten password<\/span><\/a><a class=\"luga-help-card luga-help-t-mint\" href=\"#kontakt\"><span class=\"luga-help-card-ic\"><svg class=\"luga-home-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M22 16.9v3a2 2 0 0 1-2.2 2 19.8 19.8 0 0 1-8.6-3.1 19.5 19.5 0 0 1-6-6A19.8 19.8 0 0 1 2.1 4.2 2 2 0 0 1 4.1 2h3a2 2 0 0 1 2 1.7c.1 1 .4 1.9.7 2.8a2 2 0 0 1-.5 2.1L8.1 9.9a16 16 0 0 0 6 6l1.3-1.3a2 2 0 0 1 2.1-.4c.9.3 1.8.6 2.8.7a2 2 0 0 1 1.7 2z\"\/><\/svg><\/span><b>Contact Us<\/b><span class=\"luga-help-card-hint\">0893 445 005 and contact form<\/span><\/a><\/div><\/section><\/div><\/div><\/div><\/div><\/div><div id=\"pg-97372-2\"  class=\"panel-grid panel-has-style\" ><div class=\"luga-help-row panel-row-style panel-row-style-for-97372-2\" ><div id=\"pgc-97372-2-0\"  class=\"panel-grid-cell\" ><div id=\"panel-97372-2-0-0\" class=\"so-panel widget widget_lugabg_help_faq luga-help-w panel-first-child panel-last-child\" data-index=\"2\" ><div class=\"luga-help\"><section class=\"luga-help-group\" id=\"porachki\"><h2 class=\"luga-help-h2 luga-help-group-h\"><span class=\"luga-help-gi\"><svg class=\"luga-home-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M6 2 3 6v14a2 2 0 0 0 2 2h14a2 2 0 0 0 2-2V6l-3-4z\"\/><path d=\"M3 6h18\"\/><path d=\"M16 10a4 4 0 0 1-8 0\"\/><\/svg><\/span>Orders<\/h2><div class=\"luga-help-list\"><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6ab311cbdfed52019315645' value=6ab311cbdfed52019315645><input type='hidden' id='bg-show-more-text-6ab311cbdfed52019315645' value='How do I place an order?'><input type='hidden' id='bg-show-less-text-6ab311cbdfed52019315645' value='How do I place an order?'><input type='hidden' id='bg-icon-bg-color-6ab311cbdfed52019315645' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6ab311cbdfed52019315645' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6ab311cbdfed52019315645\"  class='button bg-  luga-help-q' style='' >How do I place an order?<\/button><\/h3><div id='bg-showmore-pro-hidden-6ab311cbdfed52019315645' class='bg-showmore-closed ' ><p>Add the products to your cart and continue to the \u201cOrder\u201d page. Fill in your details, choose a courier and a payment method. Before you confirm, you will see the final amount \u2014 including the delivery charge.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6ab311cbdff352025800174' value=6ab311cbdff352025800174><input type='hidden' id='bg-show-more-text-6ab311cbdff352025800174' value='Can I order without registering?'><input type='hidden' id='bg-show-less-text-6ab311cbdff352025800174' value='Can I order without registering?'><input type='hidden' id='bg-icon-bg-color-6ab311cbdff352025800174' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6ab311cbdff352025800174' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6ab311cbdff352025800174\"  class='button bg-  luga-help-q' style='' >Can I order without registering?<\/button><\/h3><div id='bg-showmore-pro-hidden-6ab311cbdff352025800174' class='bg-showmore-closed ' ><p>Yes. Registration is not required \u2014 you can order as a guest. If you wish, you can create an account during checkout: next time your details will be filled in automatically and your order history will be in one place.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6ab311cbdff6d2041740365' value=6ab311cbdff6d2041740365><input type='hidden' id='bg-show-more-text-6ab311cbdff6d2041740365' value='How do I know my order has been accepted?'><input type='hidden' id='bg-show-less-text-6ab311cbdff6d2041740365' value='How do I know my order has been accepted?'><input type='hidden' id='bg-icon-bg-color-6ab311cbdff6d2041740365' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6ab311cbdff6d2041740365' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6ab311cbdff6d2041740365\"  class='button bg-  luga-help-q' style='' >How do I know my order has been accepted?<\/button><\/h3><div id='bg-showmore-pro-hidden-6ab311cbdff6d2041740365' class='bg-showmore-closed ' ><p>Once you have confirmed, you will see a page with your order number, and you will receive an email confirming that the order has been received. When we dispatch the parcel, you will receive a second email \u2014 with the tracking code.<\/p>\n<p>If the email does not arrive within a few minutes, please check your \"Spam\" and \"Promotions\" folders.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6ab311cbe00397038856922' value=6ab311cbe00397038856922><input type='hidden' id='bg-show-more-text-6ab311cbe00397038856922' value='Can I order by phone?'><input type='hidden' id='bg-show-less-text-6ab311cbe00397038856922' value='Can I order by phone?'><input type='hidden' id='bg-icon-bg-color-6ab311cbe00397038856922' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6ab311cbe00397038856922' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6ab311cbe00397038856922\"  class='button bg-  luga-help-q' style='' >Can I order by phone?<\/button><\/h3><div id='bg-showmore-pro-hidden-6ab311cbe00397038856922' class='bg-showmore-closed ' ><p>Yes, on <a href=\"tel:+359893445005\">0893 445 005<\/a>. Please note that the quantity discounts (5% and 10%) apply only to orders you have placed yourself through the website.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6ab311cbe00d85028060649' value=6ab311cbe00d85028060649><input type='hidden' id='bg-show-more-text-6ab311cbe00d85028060649' value='Can I change or cancel my order?'><input type='hidden' id='bg-show-less-text-6ab311cbe00d85028060649' value='Can I change or cancel my order?'><input type='hidden' id='bg-icon-bg-color-6ab311cbe00d85028060649' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6ab311cbe00d85028060649' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6ab311cbe00d85028060649\"  class='button bg-  luga-help-q' style='' >Can I change or cancel my order?<\/button><\/h3><div id='bg-showmore-pro-hidden-6ab311cbe00d85028060649' class='bg-showmore-closed ' ><p>If you order with an account and pay by cash on delivery, you can edit the order yourself while it is still in \u201eProcessing\" status. Go to <a href=\"https:\/\/www.luga.bg\/en\/my-account_en\/orders\/\">\u201eMy account\" \u2192 \u201eOrders\"<\/a> and click \u201eEdit order\". The products are returned to your cart, you place the order again, and the old one is cancelled automatically. Once the parcel has been prepared for dispatch, editing is no longer possible.<\/p>\n<p>If you cannot see the button \u2014 for example, if you paid by card or ordered as a guest \u2014 call <a href=\"tel:+359893445005\">0893 445 005<\/a> and quote your order number. If the parcel has already been dispatched, you can withdraw from the purchase within the 14-day period \u2014 see <a href=\"#vrashtane\">\u201eReturns and complaints\"<\/a>.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6ab311cbe03e24078529090' value=6ab311cbe03e24078529090><input type='hidden' id='bg-show-more-text-6ab311cbe03e24078529090' value='Where can I see my previous orders?'><input type='hidden' id='bg-show-less-text-6ab311cbe03e24078529090' value='Where can I see my previous orders?'><input type='hidden' id='bg-icon-bg-color-6ab311cbe03e24078529090' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6ab311cbe03e24078529090' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6ab311cbe03e24078529090\"  class='button bg-  luga-help-q' style='' >Where can I see my previous orders?<\/button><\/h3><div id='bg-showmore-pro-hidden-6ab311cbe03e24078529090' class='bg-showmore-closed ' ><p>Under <a href=\"https:\/\/www.luga.bg\/en\/my-account_en\/orders\/\">\"My account\" \u2192 \"Orders\"<\/a>, if you placed your order with an account. All your orders are listed there with the date, status and total. If you ordered as a guest, please keep your confirmation email.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6ab311cbe05002040618964' value=6ab311cbe05002040618964><input type='hidden' id='bg-show-more-text-6ab311cbe05002040618964' value='Can I get an invoice?'><input type='hidden' id='bg-show-less-text-6ab311cbe05002040618964' value='Can I get an invoice?'><input type='hidden' id='bg-icon-bg-color-6ab311cbe05002040618964' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6ab311cbe05002040618964' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6ab311cbe05002040618964\"  class='button bg-  luga-help-q' style='' >Can I get an invoice?<\/button><\/h3><div id='bg-showmore-pro-hidden-6ab311cbe05002040618964' class='bg-showmore-closed ' ><p>Yes. On the \u201cOrder\u201d page, tick \u201cI would like an invoice\u201d and fill in the company name, company registration number, billing address and the responsible person.<\/p>\n<\/div><\/div><\/div><p class=\"luga-help-more\"><a href=\"https:\/\/www.luga.bg\/en\/terms-of-use\/\">Details: Terms of Use<\/a><\/p><\/section><\/div><\/div><\/div><\/div><\/div><div id=\"pg-97372-3\"  class=\"panel-grid panel-has-style\" ><div class=\"luga-help-row panel-row-style panel-row-style-for-97372-3\" ><div id=\"pgc-97372-3-0\"  class=\"panel-grid-cell\" ><div id=\"panel-97372-3-0-0\" class=\"so-panel widget widget_lugabg_help_faq luga-help-w panel-first-child panel-last-child\" data-index=\"3\" ><div class=\"luga-help\"><section class=\"luga-help-group\" id=\"dostavka\"><h2 class=\"luga-help-h2 luga-help-group-h\"><span class=\"luga-help-gi\"><svg class=\"luga-home-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M1 4h13v11H1z\"\/><path d=\"M14 8h4l3 3v4h-7z\"\/><circle cx=\"6\" cy=\"18\" r=\"2\"\/><circle cx=\"17\" cy=\"18\" r=\"2\"\/><\/svg><\/span>Delivery and payment<\/h2><div class=\"luga-help-list\"><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6ab311cbe07735035288908' value=6ab311cbe07735035288908><input type='hidden' id='bg-show-more-text-6ab311cbe07735035288908' value='What delivery methods do you offer?'><input type='hidden' id='bg-show-less-text-6ab311cbe07735035288908' value='What delivery methods do you offer?'><input type='hidden' id='bg-icon-bg-color-6ab311cbe07735035288908' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6ab311cbe07735035288908' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6ab311cbe07735035288908\"  class='button bg-  luga-help-q' style='' >What delivery methods do you offer?<\/button><\/h3><div id='bg-showmore-pro-hidden-6ab311cbe07735035288908' class='bg-showmore-closed ' ><p>Within Bulgaria we deliver with Speedy, Econt and BOX NOW \u2014 to an office, a parcel locker or an address. Parcels are sent with an inspection option.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6ab311cbe07b53068405393' value=6ab311cbe07b53068405393><input type='hidden' id='bg-show-more-text-6ab311cbe07b53068405393' value='What is the delivery time?'><input type='hidden' id='bg-show-less-text-6ab311cbe07b53068405393' value='What is the delivery time?'><input type='hidden' id='bg-icon-bg-color-6ab311cbe07b53068405393' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6ab311cbe07b53068405393' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6ab311cbe07b53068405393\"  class='button bg-  luga-help-q' style='' >What is the delivery time?<\/button><\/h3><div id='bg-showmore-pro-hidden-6ab311cbe07b53068405393' class='bg-showmore-closed ' ><p>We process and dispatch orders within 2 working days, and within 3 for international orders. We aim to dispatch the order on the day it is received; orders placed after 2 p.m. may go out on the next working day. After that, the delivery time depends on the courier.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6ab311cbe07e96047267253' value=6ab311cbe07e96047267253><input type='hidden' id='bg-show-more-text-6ab311cbe07e96047267253' value='How much does delivery cost?'><input type='hidden' id='bg-show-less-text-6ab311cbe07e96047267253' value='How much does delivery cost?'><input type='hidden' id='bg-icon-bg-color-6ab311cbe07e96047267253' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6ab311cbe07e96047267253' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6ab311cbe07e96047267253\"  class='button bg-  luga-help-q' style='' >How much does delivery cost?<\/button><\/h3><div id='bg-showmore-pro-hidden-6ab311cbe07e96047267253' class='bg-showmore-closed ' ><p>The price is calculated on the \u201cOrder\u201d page according to the tariff of the chosen courier and depends on the weight of the parcel and on whether it is going to an office, a parcel locker or an address. You will see it before you confirm your order.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6ab311cbe08f65082420025' value=6ab311cbe08f65082420025><input type='hidden' id='bg-show-more-text-6ab311cbe08f65082420025' value='When is shipping free?'><input type='hidden' id='bg-show-less-text-6ab311cbe08f65082420025' value='When is shipping free?'><input type='hidden' id='bg-icon-bg-color-6ab311cbe08f65082420025' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6ab311cbe08f65082420025' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6ab311cbe08f65082420025\"  class='button bg-  luga-help-q' style='' >When is shipping free?<\/button><\/h3><div id='bg-showmore-pro-hidden-6ab311cbe08f65082420025' class='bg-showmore-closed ' ><p>Within Bulgaria, delivery is free:<\/p>\n<ul>\n<li>to an Econt office \u2014 for orders over 200\u00a0\u20ac;<\/li>\n<li>to a Speedy office \u2014 for orders over 200\u00a0\u20ac;<\/li>\n<li>to a BOX NOW parcel locker \u2014 for orders over 100\u00a0\u20ac.<\/li>\n<\/ul>\n<p>Restrictions apply to the large lye pack sizes \u2014 see them on the <a href=\"https:\/\/www.luga.bg\/en\/delivery\/\">\u201cDelivery\u201d<\/a> page. Delivery to an address is charged at the courier\u2019s standard rate.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6ab311cbe0d347048887167' value=6ab311cbe0d347048887167><input type='hidden' id='bg-show-more-text-6ab311cbe0d347048887167' value='How can I pay?'><input type='hidden' id='bg-show-less-text-6ab311cbe0d347048887167' value='How can I pay?'><input type='hidden' id='bg-icon-bg-color-6ab311cbe0d347048887167' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6ab311cbe0d347048887167' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6ab311cbe0d347048887167\"  class='button bg-  luga-help-q' style='' >How can I pay?<\/button><\/h3><div id='bg-showmore-pro-hidden-6ab311cbe0d347048887167' class='bg-showmore-closed ' ><p>Payment can be made by cash on delivery, by debit or credit card (Visa, MasterCard, Maestro), by PayPal or by Google Pay. Card payments are processed through the secure systems of Braintree and PayPal \u2014 Luga.bg does not store your card details. No additional fees are charged for payment.<\/p>\n<p>Cash on delivery is not available for delivery to a BOX NOW parcel locker or for delivery outside Bulgaria.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6ab311cbe0d6e4050234936' value=6ab311cbe0d6e4050234936><input type='hidden' id='bg-show-more-text-6ab311cbe0d6e4050234936' value='Do you deliver outside Bulgaria?'><input type='hidden' id='bg-show-less-text-6ab311cbe0d6e4050234936' value='Do you deliver outside Bulgaria?'><input type='hidden' id='bg-icon-bg-color-6ab311cbe0d6e4050234936' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6ab311cbe0d6e4050234936' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6ab311cbe0d6e4050234936\"  class='button bg-  luga-help-q' style='' >Do you deliver outside Bulgaria?<\/button><\/h3><div id='bg-showmore-pro-hidden-6ab311cbe0d6e4050234936' class='bg-showmore-closed ' ><p>Yes \u2014 with Speedy and BOX NOW, where they have coverage in the country concerned. The price depends on the weight, the size and the country, and is calculated on the \u201cOrder\u201d page. Processing takes up to 3 working days.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6ab311cbe0d9e3012828717' value=6ab311cbe0d9e3012828717><input type='hidden' id='bg-show-more-text-6ab311cbe0d9e3012828717' value='How do I track my parcel?'><input type='hidden' id='bg-show-less-text-6ab311cbe0d9e3012828717' value='How do I track my parcel?'><input type='hidden' id='bg-icon-bg-color-6ab311cbe0d9e3012828717' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6ab311cbe0d9e3012828717' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6ab311cbe0d9e3012828717\"  class='button bg-  luga-help-q' style='' >How do I track my parcel?<\/button><\/h3><div id='bg-showmore-pro-hidden-6ab311cbe0d9e3012828717' class='bg-showmore-closed ' ><p>The tracking code is in the email we send you to confirm your order has been dispatched. Use it to track your parcel with the courier. You can also check your order status on the <a href=\"https:\/\/www.luga.bg\/en\/order-tracking\/\">\"Order tracking\"<\/a> page.<\/p>\n<\/div><\/div><\/div><p class=\"luga-help-more\"><a href=\"https:\/\/www.luga.bg\/en\/delivery\/\">In detail: Shipping<\/a><a href=\"https:\/\/www.luga.bg\/en\/terms-of-use\/\">Payment in the Terms<\/a><\/p><\/section><\/div><\/div><\/div><\/div><\/div><div id=\"pg-97372-4\"  class=\"panel-grid panel-has-style\" ><div class=\"luga-help-row panel-row-style panel-row-style-for-97372-4\" ><div id=\"pgc-97372-4-0\"  class=\"panel-grid-cell\" ><div id=\"panel-97372-4-0-0\" class=\"so-panel widget widget_lugabg_help_faq luga-help-w panel-first-child panel-last-child\" data-index=\"4\" ><div class=\"luga-help\"><section class=\"luga-help-group\" id=\"otstapki\"><h2 class=\"luga-help-h2 luga-help-group-h\"><span class=\"luga-help-gi\"><svg class=\"luga-home-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><rect x=\"3\" y=\"8\" width=\"18\" height=\"13\" rx=\"1.5\"\/><path d=\"M3 12h18M12 8v13\"\/><path d=\"M12 8S9.5 3 7.5 4.5 9.8 8 12 8zM12 8s2.5-5 4.5-3.5S14.2 8 12 8z\"\/><\/svg><\/span>Discounts and promotions<\/h2><div class=\"luga-help-list\"><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6ab311cbe10256063987308' value=6ab311cbe10256063987308><input type='hidden' id='bg-show-more-text-6ab311cbe10256063987308' value='Do you offer discounts on larger orders?'><input type='hidden' id='bg-show-less-text-6ab311cbe10256063987308' value='Do you offer discounts on larger orders?'><input type='hidden' id='bg-icon-bg-color-6ab311cbe10256063987308' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6ab311cbe10256063987308' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6ab311cbe10256063987308\"  class='button bg-  luga-help-q' style='' >Do you offer discounts on larger orders?<\/button><\/h3><div id='bg-showmore-pro-hidden-6ab311cbe10256063987308' class='bg-showmore-closed ' ><p>Yes, when you order through the website: 5% on orders over \u20ac50 and 10% on orders over \u20ac75. The amount is calculated excluding delivery, and the discount is applied automatically in the cart.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6ab311cbe10808033649669' value=6ab311cbe10808033649669><input type='hidden' id='bg-show-more-text-6ab311cbe10808033649669' value='Do I need to enter a discount code?'><input type='hidden' id='bg-show-less-text-6ab311cbe10808033649669' value='Do I need to enter a discount code?'><input type='hidden' id='bg-icon-bg-color-6ab311cbe10808033649669' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6ab311cbe10808033649669' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6ab311cbe10808033649669\"  class='button bg-  luga-help-q' style='' >Do I need to enter a discount code?<\/button><\/h3><div id='bg-showmore-pro-hidden-6ab311cbe10808033649669' class='bg-showmore-closed ' ><p>No. Quantity discounts are applied automatically in the cart. Personal discounts \u2014 for larger orders and during campaigns \u2014 are also applied automatically if there is an active discount linked to your email address. You do not need to enter anything manually.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6ab311cbe10b95006569437' value=6ab311cbe10b95006569437><input type='hidden' id='bg-show-more-text-6ab311cbe10b95006569437' value='Can discounts be combined?'><input type='hidden' id='bg-show-less-text-6ab311cbe10b95006569437' value='Can discounts be combined?'><input type='hidden' id='bg-icon-bg-color-6ab311cbe10b95006569437' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6ab311cbe10b95006569437' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6ab311cbe10b95006569437\"  class='button bg-  luga-help-q' style='' >Can discounts be combined?<\/button><\/h3><div id='bg-showmore-pro-hidden-6ab311cbe10b95006569437' class='bg-showmore-closed ' ><p>The quantity discount is also added to products that are already reduced \u2014 so you may receive more than one discount on a single product. You will see the final amount with all discounts in the cart before you place your order.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6ab311cbe10e95024444259' value=6ab311cbe10e95024444259><input type='hidden' id='bg-show-more-text-6ab311cbe10e95024444259' value='Where can I see the current promotions?'><input type='hidden' id='bg-show-less-text-6ab311cbe10e95024444259' value='Where can I see the current promotions?'><input type='hidden' id='bg-icon-bg-color-6ab311cbe10e95024444259' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6ab311cbe10e95024444259' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6ab311cbe10e95024444259\"  class='button bg-  luga-help-q' style='' >Where can I see the current promotions?<\/button><\/h3><div id='bg-showmore-pro-hidden-6ab311cbe10e95024444259' class='bg-showmore-closed ' ><p>Reduced products are marked in the shop and on each product page \u2014 with the percentage and the amount of the reduction. Also take a look at the promotional bundles, in which you combine ANCHIALO lye products yourself at a lower price.<\/p>\n<\/div><\/div><\/div><p class=\"luga-help-more\"><a href=\"https:\/\/www.luga.bg\/en\/discounts\/\">Details: Discounts<\/a><\/p><\/section><\/div><\/div><\/div><\/div><\/div><div id=\"pg-97372-5\"  class=\"panel-grid panel-has-style\" ><div class=\"luga-help-row panel-row-style panel-row-style-for-97372-5\" ><div id=\"pgc-97372-5-0\"  class=\"panel-grid-cell\" ><div id=\"panel-97372-5-0-0\" class=\"so-panel widget widget_lugabg_help_faq luga-help-w panel-first-child panel-last-child\" data-index=\"5\" ><div class=\"luga-help\"><section class=\"luga-help-group\" id=\"vrashtane\"><h2 class=\"luga-help-h2 luga-help-group-h\"><span class=\"luga-help-gi\"><svg class=\"luga-home-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M3 12a9 9 0 1 1 3 6.7\"\/><path d=\"M3 20v-5h5\"\/><\/svg><\/span>Returns and complaints<\/h2><div class=\"luga-help-list\"><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6ab311cbe14ec3053131157' value=6ab311cbe14ec3053131157><input type='hidden' id='bg-show-more-text-6ab311cbe14ec3053131157' value='Can I return a product?'><input type='hidden' id='bg-show-less-text-6ab311cbe14ec3053131157' value='Can I return a product?'><input type='hidden' id='bg-icon-bg-color-6ab311cbe14ec3053131157' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6ab311cbe14ec3053131157' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6ab311cbe14ec3053131157\"  class='button bg-  luga-help-q' style='' >Can I return a product?<\/button><\/h3><div id='bg-showmore-pro-hidden-6ab311cbe14ec3053131157' class='bg-showmore-closed ' ><p>Yes. You may withdraw from your purchase without giving a reason within 14 days of receiving it. Let us know via our <a href=\"https:\/\/www.luga.bg\/en\/contacts\/\">contact form<\/a> or on <a href=\"tel:+359893445005\">0893 445 005<\/a>, stating your order number, which products you are returning and your IBAN if you paid by cash on delivery.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6ab311cbe17e53036614007' value=6ab311cbe17e53036614007><input type='hidden' id='bg-show-more-text-6ab311cbe17e53036614007' value='How do I send the product back?'><input type='hidden' id='bg-show-less-text-6ab311cbe17e53036614007' value='How do I send the product back?'><input type='hidden' id='bg-icon-bg-color-6ab311cbe17e53036614007' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6ab311cbe17e53036614007' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6ab311cbe17e53036614007\"  class='button bg-  luga-help-q' style='' >How do I send the product back?<\/button><\/h3><div id='bg-showmore-pro-hidden-6ab311cbe17e53036614007' class='bg-showmore-closed ' ><p>Send it within 14 days of your withdrawal notice with Econt, Speedy or BOX NOW \u2014 we will confirm the address, office or parcel locker. The cost of returning the item is at your expense. The product must be in a resaleable condition, with its original packaging and documents.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6ab311cbe18351043161994' value=6ab311cbe18351043161994><input type='hidden' id='bg-show-more-text-6ab311cbe18351043161994' value='When can a product not be returned?'><input type='hidden' id='bg-show-less-text-6ab311cbe18351043161994' value='When can a product not be returned?'><input type='hidden' id='bg-icon-bg-color-6ab311cbe18351043161994' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6ab311cbe18351043161994' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6ab311cbe18351043161994\"  class='button bg-  luga-help-q' style='' >When can a product not be returned?<\/button><\/h3><div id='bg-showmore-pro-hidden-6ab311cbe18351043161994' class='bg-showmore-closed ' ><p>Sealed products that have been unsealed after delivery cannot be returned for hygiene and health reasons (Art. 57 of the Consumer Protection Act). This does not apply in the case of a manufacturing defect.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6ab311cbe18be1077955833' value=6ab311cbe18be1077955833><input type='hidden' id='bg-show-more-text-6ab311cbe18be1077955833' value='I received a damaged or incorrect product. What should I do?'><input type='hidden' id='bg-show-less-text-6ab311cbe18be1077955833' value='I received a damaged or incorrect product. What should I do?'><input type='hidden' id='bg-icon-bg-color-6ab311cbe18be1077955833' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6ab311cbe18be1077955833' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6ab311cbe18be1077955833\"  class='button bg-  luga-help-q' style='' >I received a damaged or incorrect product. What should I do?<\/button><\/h3><div id='bg-showmore-pro-hidden-6ab311cbe18be1077955833' class='bg-showmore-closed ' ><p>Describe the problem using the <a href=\"https:\/\/www.luga.bg\/en\/contacts\/\">contact form<\/a> or call us on <a href=\"tel:+359893445005\">0893 445 005<\/a>, quoting your order number \u2014 we will tell you how to send us photos of the product and the packaging. We will replace the product with a new one at our expense \u2014 we cover both deliveries, even if the packaging has been opened. If there is visible transit damage, please let us know within 14 days of receipt.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6ab311cbe19bf8016506772' value=6ab311cbe19bf8016506772><input type='hidden' id='bg-show-more-text-6ab311cbe19bf8016506772' value='When will I get my money back?'><input type='hidden' id='bg-show-less-text-6ab311cbe19bf8016506772' value='When will I get my money back?'><input type='hidden' id='bg-icon-bg-color-6ab311cbe19bf8016506772' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6ab311cbe19bf8016506772' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6ab311cbe19bf8016506772\"  class='button bg-  luga-help-q' style='' >When will I get my money back?<\/button><\/h3><div id='bg-showmore-pro-hidden-6ab311cbe19bf8016506772' class='bg-showmore-closed ' ><p>Within 14 days of receiving your cancellation notice \u2014 using the same payment method you used; for cash on delivery, by bank transfer to the IBAN you provide. We may wait until we receive the product back or you provide proof that you have sent it.<\/p>\n<\/div><\/div><\/div><p class=\"luga-help-more\"><a href=\"https:\/\/www.luga.bg\/en\/terms-of-use\/\">In detail: Returns and Exchanges Policy<\/a><\/p><\/section><\/div><\/div><\/div><\/div><\/div><div id=\"pg-97372-6\"  class=\"panel-grid panel-has-style\" ><div class=\"luga-help-row panel-row-style panel-row-style-for-97372-6\" ><div id=\"pgc-97372-6-0\"  class=\"panel-grid-cell\" ><div id=\"panel-97372-6-0-0\" class=\"so-panel widget widget_lugabg_help_faq luga-help-w panel-first-child panel-last-child\" data-index=\"6\" ><div class=\"luga-help\"><section class=\"luga-help-group\" id=\"produkti\"><h2 class=\"luga-help-h2 luga-help-group-h\"><span class=\"luga-help-gi\"><svg class=\"luga-home-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M12 3c3.6 3.3 6 6.3 6 9.5A6 6 0 0 1 6 12.5C6 9.3 8.4 6.3 12 3z\"\/><path d=\"M9.5 13.5a2.6 2.6 0 0 0 2.5 2.6\"\/><\/svg><\/span>Products and use<\/h2><div class=\"luga-help-list\"><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6ab311cbe1ba27017408091' value=6ab311cbe1ba27017408091><input type='hidden' id='bg-show-more-text-6ab311cbe1ba27017408091' value='How do I choose the right product?'><input type='hidden' id='bg-show-less-text-6ab311cbe1ba27017408091' value='How do I choose the right product?'><input type='hidden' id='bg-icon-bg-color-6ab311cbe1ba27017408091' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6ab311cbe1ba27017408091' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6ab311cbe1ba27017408091\"  class='button bg-  luga-help-q' style='' >How do I choose the right product?<\/button><\/h3><div id='bg-showmore-pro-hidden-6ab311cbe1ba27017408091' class='bg-showmore-closed ' ><p>Start with your need: in the menu and on the home page, the products are arranged by purpose \u2014 joints and muscles, massage, oral hygiene, bath and spa. Every product comes with a description, directions for use and customer reviews. If you&apos;re unsure, give us a call on <a href=\"tel:+359893445005\">0893 445 005<\/a>.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6ab311cbe1bfc7042553325' value=6ab311cbe1bfc7042553325><input type='hidden' id='bg-show-more-text-6ab311cbe1bfc7042553325' value='What is the difference between stabilised lye and liman mud?'><input type='hidden' id='bg-show-less-text-6ab311cbe1bfc7042553325' value='What is the difference between stabilised lye and liman mud?'><input type='hidden' id='bg-icon-bg-color-6ab311cbe1bfc7042553325' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6ab311cbe1bfc7042553325' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6ab311cbe1bfc7042553325\"  class='button bg-  luga-help-q' style='' >What is the difference between stabilised lye and liman mud?<\/button><\/h3><div id='bg-showmore-pro-hidden-6ab311cbe1bfc7042553325' class='bg-showmore-closed ' ><p>Lye is a thick, oil-like liquid that remains in the salt pans after the salt has crystallised. It is particularly rich in magnesium salts. In ANCHIALO products, the lye is filtered and stabilised so that it retains its properties.<\/p>\n<p>Liman mud is the black sediment from the bottom of the Pomorie salt lake, built up over centuries. The composition of the two is similar, but the mud has a grainy texture and therefore also works as an exfoliant. Read more in <a href=\"https:\/\/www.luga.bg\/en\/lye_en\/\">\u201cWhat is lye?\u201d<\/a>.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6ab311cbe1edf8036293235' value=6ab311cbe1edf8036293235><input type='hidden' id='bg-show-more-text-6ab311cbe1edf8036293235' value='Where are the directions for use given?'><input type='hidden' id='bg-show-less-text-6ab311cbe1edf8036293235' value='Where are the directions for use given?'><input type='hidden' id='bg-icon-bg-color-6ab311cbe1edf8036293235' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6ab311cbe1edf8036293235' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6ab311cbe1edf8036293235\"  class='button bg-  luga-help-q' style='' >Where are the directions for use given?<\/button><\/h3><div id='bg-showmore-pro-hidden-6ab311cbe1edf8036293235' class='bg-showmore-closed ' ><p>In the description of each product, under \"Directions for use\". Detailed procedures can be found on the <a href=\"https:\/\/www.luga.bg\/en\/lye_procedures_en\/\">\"Lye procedures\"<\/a> page.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6ab311cbe21945026358799' value=6ab311cbe21945026358799><input type='hidden' id='bg-show-more-text-6ab311cbe21945026358799' value='Where can I find the video procedures?'><input type='hidden' id='bg-show-less-text-6ab311cbe21945026358799' value='Where can I find the video procedures?'><input type='hidden' id='bg-icon-bg-color-6ab311cbe21945026358799' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6ab311cbe21945026358799' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6ab311cbe21945026358799\"  class='button bg-  luga-help-q' style='' >Where can I find the video procedures?<\/button><\/h3><div id='bg-showmore-pro-hidden-6ab311cbe21945026358799' class='bg-showmore-closed ' ><p>On the <a href=\"https:\/\/www.luga.bg\/en\/video_procedures_en\/\">\"Video procedures\"<\/a> page \u2014 that&apos;s where the procedures with Black Sea lye and liman mud have been filmed.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6ab311cbe24bc2042894213' value=6ab311cbe24bc2042894213><input type='hidden' id='bg-show-more-text-6ab311cbe24bc2042894213' value='How do I ask a question about a specific product?'><input type='hidden' id='bg-show-less-text-6ab311cbe24bc2042894213' value='How do I ask a question about a specific product?'><input type='hidden' id='bg-icon-bg-color-6ab311cbe24bc2042894213' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6ab311cbe24bc2042894213' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6ab311cbe24bc2042894213\"  class='button bg-  luga-help-q' style='' >How do I ask a question about a specific product?<\/button><\/h3><div id='bg-showmore-pro-hidden-6ab311cbe24bc2042894213' class='bg-showmore-closed ' ><p>On the product page, in the reviews section, click \"Ask a question\". Both the question and the answer stay there and help other customers too. You can also call us on <a href=\"tel:+359893445005\">0893 445 005<\/a>.<\/p>\n<\/div><\/div><\/div><div class=\"luga-help-note\"><svg class=\"luga-home-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M4 20c0-9 6-14 16-14 0 10-5 15-13 15-2 0-3-.4-3-1z\"\/><path d=\"M9 15c2-3 5-5 8-6\"\/><\/svg><div><p>The information on this site is of a general nature and is not a substitute for consulting a medical professional. If you have a health problem, speak to your doctor before starting any treatments.<\/p>\n<\/div><\/div><p class=\"luga-help-more\"><a href=\"https:\/\/www.luga.bg\/en\/lye_en\/\">What is lye?<\/a><a href=\"https:\/\/www.luga.bg\/en\/lye_procedures_en\/\">Lye treatments<\/a><a href=\"https:\/\/www.luga.bg\/en\/video_procedures_en\/\">Video treatments<\/a><\/p><\/section><\/div><\/div><\/div><\/div><\/div><div id=\"pg-97372-7\"  class=\"panel-grid panel-has-style\" ><div class=\"luga-help-row panel-row-style panel-row-style-for-97372-7\" ><div id=\"pgc-97372-7-0\"  class=\"panel-grid-cell\" ><div id=\"panel-97372-7-0-0\" class=\"so-panel widget widget_lugabg_help_faq luga-help-w panel-first-child panel-last-child\" data-index=\"7\" ><div class=\"luga-help\"><section class=\"luga-help-group\" id=\"profil\"><h2 class=\"luga-help-h2 luga-help-group-h\"><span class=\"luga-help-gi\"><svg class=\"luga-home-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"12\" cy=\"8\" r=\"4\"\/><path d=\"M4 21a8 8 0 0 1 16 0\"\/><\/svg><\/span>Account and registration<\/h2><div class=\"luga-help-list\"><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6ab311cbe26f49071929250' value=6ab311cbe26f49071929250><input type='hidden' id='bg-show-more-text-6ab311cbe26f49071929250' value='How do I create an account?'><input type='hidden' id='bg-show-less-text-6ab311cbe26f49071929250' value='How do I create an account?'><input type='hidden' id='bg-icon-bg-color-6ab311cbe26f49071929250' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6ab311cbe26f49071929250' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6ab311cbe26f49071929250\"  class='button bg-  luga-help-q' style='' >How do I create an account?<\/button><\/h3><div id='bg-showmore-pro-hidden-6ab311cbe26f49071929250' class='bg-showmore-closed ' ><p>Go to <a href=\"https:\/\/www.luga.bg\/en\/my-account_en\/\">\"My account\"<\/a> \u2192 \"Register\", or sign up while placing an order. Enter your email address and a password \u2014 you will receive an email with a link, and your account will be activated as soon as you open it. You can also log in directly with your Google or Facebook account.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6ab311cbe28018085632530' value=6ab311cbe28018085632530><input type='hidden' id='bg-show-more-text-6ab311cbe28018085632530' value='How do I sign in to my account?'><input type='hidden' id='bg-show-less-text-6ab311cbe28018085632530' value='How do I sign in to my account?'><input type='hidden' id='bg-icon-bg-color-6ab311cbe28018085632530' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6ab311cbe28018085632530' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6ab311cbe28018085632530\"  class='button bg-  luga-help-q' style='' >How do I sign in to my account?<\/button><\/h3><div id='bg-showmore-pro-hidden-6ab311cbe28018085632530' class='bg-showmore-closed ' ><p>Click the profile icon at the top of the site and select \"Log in\", or open <a href=\"https:\/\/www.luga.bg\/en\/my-account_en\/\">\"My account\"<\/a>. Sign in with your email and password, or with Google or Facebook.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6ab311cbe28d54069697963' value=6ab311cbe28d54069697963><input type='hidden' id='bg-show-more-text-6ab311cbe28d54069697963' value='I have forgotten my password. What should I do?'><input type='hidden' id='bg-show-less-text-6ab311cbe28d54069697963' value='I have forgotten my password. What should I do?'><input type='hidden' id='bg-icon-bg-color-6ab311cbe28d54069697963' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6ab311cbe28d54069697963' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6ab311cbe28d54069697963\"  class='button bg-  luga-help-q' style='' >I have forgotten my password. What should I do?<\/button><\/h3><div id='bg-showmore-pro-hidden-6ab311cbe28d54069697963' class='bg-showmore-closed ' ><p>On the login page, click <a href=\"https:\/\/www.luga.bg\/en\/my-account_en\/lost-password\/\">\"Forgotten password?\"<\/a> and enter your email address. You will receive an email with a link to set a new password.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6ab311cbe299a3042267173' value=6ab311cbe299a3042267173><input type='hidden' id='bg-show-more-text-6ab311cbe299a3042267173' value='What are the benefits of having an account?'><input type='hidden' id='bg-show-less-text-6ab311cbe299a3042267173' value='What are the benefits of having an account?'><input type='hidden' id='bg-icon-bg-color-6ab311cbe299a3042267173' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6ab311cbe299a3042267173' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6ab311cbe299a3042267173\"  class='button bg-  luga-help-q' style='' >What are the benefits of having an account?<\/button><\/h3><div id='bg-showmore-pro-hidden-6ab311cbe299a3042267173' class='bg-showmore-closed ' ><p>Your details and addresses are filled in automatically with your next order, and under \u201cOrders\u201d you can see your full purchase history.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6ab311cbe29cd7076741181' value=6ab311cbe29cd7076741181><input type='hidden' id='bg-show-more-text-6ab311cbe29cd7076741181' value='How do I change or delete my details?'><input type='hidden' id='bg-show-less-text-6ab311cbe29cd7076741181' value='How do I change or delete my details?'><input type='hidden' id='bg-icon-bg-color-6ab311cbe29cd7076741181' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6ab311cbe29cd7076741181' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6ab311cbe29cd7076741181\"  class='button bg-  luga-help-q' style='' >How do I change or delete my details?<\/button><\/h3><div id='bg-showmore-pro-hidden-6ab311cbe29cd7076741181' class='bg-showmore-closed ' ><p>You can change your details and addresses in <a href=\"https:\/\/www.luga.bg\/en\/my-account_en\/\">\"My account\"<\/a>. If you would like your account and data to be deleted, please contact us via the <a href=\"https:\/\/www.luga.bg\/en\/contacts\/\">contact form<\/a>.<\/p>\n<\/div><\/div><\/div><p class=\"luga-help-more\"><a href=\"https:\/\/www.luga.bg\/en\/my-account_en\/\">My Account<\/a><a href=\"https:\/\/www.luga.bg\/en\/privacy-policy\/\">Privacy Policy<\/a><\/p><\/section><\/div><\/div><\/div><\/div><\/div><div id=\"pg-97372-8\"  class=\"panel-grid panel-has-style\" ><div class=\"luga-help-row panel-row-style panel-row-style-for-97372-8\" ><div id=\"pgc-97372-8-0\"  class=\"panel-grid-cell\" ><div id=\"panel-97372-8-0-0\" class=\"so-panel widget widget_lugabg_help_contact luga-help-w panel-first-child panel-last-child\" data-index=\"8\" ><div class=\"luga-help\"><section class=\"luga-help-contact\" id=\"kontakt\"><div class=\"luga-help-contact-main\"><h2 class=\"luga-help-h2\">Didn&#039;t find your answer?<\/h2><p class=\"luga-help-contact-text\">Give us a call \u2014 we&#039;ll help with your order, delivery or choosing the right product.<\/p><a class=\"luga-help-phone\" href=\"tel:+359893445005\">0893 445 005<\/a><p class=\"luga-help-phone-l\">Orders and enquiries<\/p><p class=\"luga-help-btns\"><a class=\"luga-help-btn luga-help-btn-call\" href=\"tel:+359893445005\"><svg class=\"luga-home-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M22 16.9v3a2 2 0 0 1-2.2 2 19.8 19.8 0 0 1-8.6-3.1 19.5 19.5 0 0 1-6-6A19.8 19.8 0 0 1 2.1 4.2 2 2 0 0 1 4.1 2h3a2 2 0 0 1 2 1.7c.1 1 .4 1.9.7 2.8a2 2 0 0 1-.5 2.1L8.1 9.9a16 16 0 0 0 6 6l1.3-1.3a2 2 0 0 1 2.1-.4c.9.3 1.8.6 2.8.7a2 2 0 0 1 1.7 2z\"\/><\/svg>Call us<\/a><a class=\"luga-help-btn luga-help-btn-line\" href=\"https:\/\/www.luga.bg\/en\/contacts\/\"><svg class=\"luga-home-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><rect x=\"3\" y=\"5\" width=\"18\" height=\"14\" rx=\"2\"\/><path d=\"m3 7 9 6 9-6\"\/><\/svg>Write to us<\/a><\/p><\/div><div class=\"luga-help-when\"><div class=\"luga-help-when-box\"><h3>Call us when\u2026<\/h3><ul><li>you would like to change an order you have just placed;<\/li><li>your parcel is delayed or there is a problem with the delivery;<\/li><li>you are not sure which product is right for you;<\/li><li>you would prefer to order by phone.<\/li><\/ul><\/div><div class=\"luga-help-when-box\"><h3>Write to us when\u2026<\/h3><ul><li>the product is damaged or incorrect;<\/li><li>you are returning a product within the 14-day period;<\/li><li>you wish to change or delete your personal data.<\/li><\/ul><\/div><\/div><\/section><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>HelpHow can we help?Find a quick answer about orders, delivery, payment, discounts and choosing the right products.Search for a question\u2026&times;Frequently searched:free shippingreturnsinvoicepasswordClear searchWhere shall we begin?How to orderSteps, guest or account, invoiceDelivery and paymentCouriers, delivery times, free shippingOrder trackingOrder and shipment statusDiscounts and promotions5% and 10%, campaigns, promo packagesReturns and complaints14 days to cancel, replacement [&hellip;]<\/p>\n","protected":false},"author":0,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"home-panels.php","meta":{"_acf_changed":false,"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-97372","page","type-page","status-publish","hentry","post"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.1 (Yoast SEO v28.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Shopping Help \u2014 Orders, Delivery, Discounts | Luga.bg<\/title>\n<meta name=\"description\" content=\"Quick answers on ordering, delivery and payment, discounts, returns, choosing lye and liman mud products and your Luga.bg account. 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