{"id":101821,"date":"2026-09-22T15:51:10","date_gmt":"2026-09-22T12:51:10","guid":{"rendered":"https:\/\/www.luga.bg\/help-2\/"},"modified":"2026-10-01T02:56:59","modified_gmt":"2026-09-30T23:56:59","slug":"napoveda","status":"publish","type":"page","link":"https:\/\/www.luga.bg\/cs\/napoveda\/","title":{"rendered":"N\u00e1pov\u011bda"},"content":{"rendered":"<div id=\"pl-101821\"  class=\"panel-layout\" ><div id=\"pg-101821-0\"  class=\"panel-grid panel-has-style\" ><div class=\"luga-help-row panel-row-style panel-row-style-for-101821-0\" ><div id=\"pgc-101821-0-0\"  class=\"panel-grid-cell\" ><div id=\"panel-101821-0-0-0\" class=\"so-panel widget widget_lugabg_help_intro luga-help-w panel-first-child panel-last-child\" data-index=\"0\" ><div class=\"luga-help\"><section class=\"luga-help-intro\"><p class=\"luga-help-eyebrow\">N\u00e1pov\u011bda<\/p><h1 class=\"luga-help-h1\">Jak v\u00e1m m\u016f\u017eeme pomoci?<\/h1><p class=\"luga-help-lead\">Najd\u011bte rychlou odpov\u011b\u010f k objedn\u00e1vk\u00e1m, doru\u010den\u00ed, platb\u011b, slev\u00e1m a v\u00fdb\u011bru produkt\u016f.<\/p><div class=\"luga-help-search\" role=\"search\"><svg class=\"luga-home-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"11\" cy=\"11\" r=\"7\"\/><path d=\"m20 20-3.6-3.6\"\/><\/svg><label class=\"screen-reader-text\" for=\"luga-help-q\">Vyhledat ot\u00e1zku\u2026<\/label><input id=\"luga-help-q\" type=\"search\" autocomplete=\"off\" enterkeyhint=\"search\" placeholder=\"Vyhledat ot\u00e1zku\u2026\"><button type=\"button\" class=\"luga-help-clear\" aria-label=\"Vymazat hled\u00e1n\u00ed\" hidden>&times;<\/button><\/div><div class=\"luga-help-chips\"><span>\u010casto hledan\u00e9:<\/span><button type=\"button\" class=\"luga-help-chip\" data-q=\"zdarma\">doprava zdarma<\/button><button type=\"button\" class=\"luga-help-chip\" data-q=\"vr\u00e1tit\">vr\u00e1cen\u00ed<\/button><button type=\"button\" class=\"luga-help-chip\" data-q=\"faktura\">faktura<\/button><button type=\"button\" class=\"luga-help-chip\" data-q=\"heslo\">heslo<\/button><\/div><div class=\"luga-help-found\" hidden><div class=\"luga-help-found-head\"><p class=\"luga-help-result\" aria-live=\"polite\" data-one=\"Nalezen 1 dotaz\" data-many=\"Nalezeno %d ot\u00e1zek\" data-none=\"Nena\u0161li jsme \u017e\u00e1dn\u00fd dotaz odpov\u00eddaj\u00edc\u00ed \u201e%s\u201c. Zkuste jin\u00e9 slovo, vyberte t\u00e9ma n\u00ed\u017ee nebo n\u00e1m zavolejte.\" data-pick=\"Vyberte ot\u00e1zku a zobrazte odpov\u011b\u010f.\" data-topic=\"Vyhled\u00e1v\u00e1n\u00ed bylo vymaz\u00e1no \u2014 zde jsou v\u0161echny dotazy v \u201e%s\u201c.\"><\/p><button type=\"button\" class=\"luga-help-reset\">Vymazat hled\u00e1n\u00ed<\/button><\/div><ul class=\"luga-help-hits\"><\/ul><button type=\"button\" class=\"luga-help-all\" hidden data-label=\"Pod\u00edvejte se na v\u0161ech %d dotaz\u016f n\u00ed\u017ee\"><\/button><\/div><\/section><\/div><\/div><\/div><\/div><\/div><div id=\"pg-101821-1\"  class=\"panel-grid panel-has-style\" ><div class=\"luga-help-row panel-row-style panel-row-style-for-101821-1\" ><div id=\"pgc-101821-1-0\"  class=\"panel-grid-cell\" ><div id=\"panel-101821-1-0-0\" class=\"so-panel widget widget_lugabg_help_links luga-help-w panel-first-child panel-last-child\" data-index=\"1\" ><div class=\"luga-help\"><section class=\"luga-help-links\" aria-labelledby=\"luga-help-links-h\"><h2 class=\"luga-help-h2\" id=\"luga-help-links-h\">\u010c\u00edm za\u010d\u00edt?<\/h2><div class=\"luga-help-cards\"><a class=\"luga-help-card luga-help-t-sky\" href=\"#porachki\"><span class=\"luga-help-card-ic\"><svg class=\"luga-home-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M6 2 3 6v14a2 2 0 0 0 2 2h14a2 2 0 0 0 2-2V6l-3-4z\"\/><path d=\"M3 6h18\"\/><path d=\"M16 10a4 4 0 0 1-8 0\"\/><\/svg><\/span><b>Jak objednat<\/b><span class=\"luga-help-card-hint\">Kroky, n\u00e1kup bez registrace nebo s \u00fa\u010dtem, faktura<\/span><\/a><a class=\"luga-help-card luga-help-t-sand\" href=\"#dostavka\"><span class=\"luga-help-card-ic\"><svg class=\"luga-home-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M1 4h13v11H1z\"\/><path d=\"M14 8h4l3 3v4h-7z\"\/><circle cx=\"6\" cy=\"18\" r=\"2\"\/><circle cx=\"17\" cy=\"18\" r=\"2\"\/><\/svg><\/span><b>Doprava a platba<\/b><span class=\"luga-help-card-hint\">Kur\u00fd\u0159i, dodac\u00ed lh\u016fty, doprava zdarma<\/span><\/a><a class=\"luga-help-card luga-help-t-mint\" href=\"https:\/\/www.luga.bg\/cs\/sledovani-objednavky\/\"><span class=\"luga-help-card-ic\"><svg class=\"luga-home-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"m12 2 9 5v10l-9 5-9-5V7z\"\/><path d=\"m3 7 9 5 9-5M12 12v10\"\/><\/svg><\/span><b>Sledov\u00e1n\u00ed objedn\u00e1vky<\/b><span class=\"luga-help-card-hint\">Stav objedn\u00e1vky a z\u00e1silky<\/span><\/a><a class=\"luga-help-card luga-help-t-pink\" href=\"#otstapki\"><span class=\"luga-help-card-ic\"><svg class=\"luga-home-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><rect x=\"3\" y=\"8\" width=\"18\" height=\"13\" rx=\"1.5\"\/><path d=\"M3 12h18M12 8v13\"\/><path d=\"M12 8S9.5 3 7.5 4.5 9.8 8 12 8zM12 8s2.5-5 4.5-3.5S14.2 8 12 8z\"\/><\/svg><\/span><b>Slevy a akce<\/b><span class=\"luga-help-card-hint\">5% a 10%, kampan\u011b, promo bal\u00ed\u010dky<\/span><\/a><a class=\"luga-help-card luga-help-t-lav\" href=\"#vrashtane\"><span class=\"luga-help-card-ic\"><svg class=\"luga-home-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M3 12a9 9 0 1 1 3 6.7\"\/><path d=\"M3 20v-5h5\"\/><\/svg><\/span><b>Vr\u00e1cen\u00ed a reklamace<\/b><span class=\"luga-help-card-hint\">14 dn\u00ed na odstoupen\u00ed od smlouvy, v\u00fdm\u011bna p\u0159i vad\u011b<\/span><\/a><a class=\"luga-help-card luga-help-t-sky\" href=\"#produkti\"><span class=\"luga-help-card-ic\"><svg class=\"luga-home-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M12 3c3.6 3.3 6 6.3 6 9.5A6 6 0 0 1 6 12.5C6 9.3 8.4 6.3 12 3z\"\/><path d=\"M9.5 13.5a2.6 2.6 0 0 0 2.5 2.6\"\/><\/svg><\/span><b>V\u00fdb\u011br a pou\u017eit\u00ed produktu<\/b><span class=\"luga-help-card-hint\">Luga, limanov\u00e9 bahno, videoprocedury<\/span><\/a><a class=\"luga-help-card luga-help-t-sand\" href=\"#profil\"><span class=\"luga-help-card-ic\"><svg class=\"luga-home-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"12\" cy=\"8\" r=\"4\"\/><path d=\"M4 21a8 8 0 0 1 16 0\"\/><\/svg><\/span><b>M\u016fj \u00fa\u010det<\/b><span class=\"luga-help-card-hint\">Registrace, p\u0159ihl\u00e1\u0161en\u00ed, zapomenut\u00e9 heslo<\/span><\/a><a class=\"luga-help-card luga-help-t-mint\" href=\"#kontakt\"><span class=\"luga-help-card-ic\"><svg class=\"luga-home-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M22 16.9v3a2 2 0 0 1-2.2 2 19.8 19.8 0 0 1-8.6-3.1 19.5 19.5 0 0 1-6-6A19.8 19.8 0 0 1 2.1 4.2 2 2 0 0 1 4.1 2h3a2 2 0 0 1 2 1.7c.1 1 .4 1.9.7 2.8a2 2 0 0 1-.5 2.1L8.1 9.9a16 16 0 0 0 6 6l1.3-1.3a2 2 0 0 1 2.1-.4c.9.3 1.8.6 2.8.7a2 2 0 0 1 1.7 2z\"\/><\/svg><\/span><b>Kontakty<\/b><span class=\"luga-help-card-hint\">0893 445 005 a kontaktn\u00ed formul\u00e1\u0159<\/span><\/a><\/div><\/section><\/div><\/div><\/div><\/div><\/div><div id=\"pg-101821-2\"  class=\"panel-grid panel-has-style\" ><div class=\"luga-help-row panel-row-style panel-row-style-for-101821-2\" ><div id=\"pgc-101821-2-0\"  class=\"panel-grid-cell\" ><div id=\"panel-101821-2-0-0\" class=\"so-panel widget widget_lugabg_help_faq luga-help-w panel-first-child panel-last-child\" data-index=\"2\" ><div class=\"luga-help\"><section class=\"luga-help-group\" id=\"porachki\"><h2 class=\"luga-help-h2 luga-help-group-h\"><span class=\"luga-help-gi\"><svg class=\"luga-home-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M6 2 3 6v14a2 2 0 0 0 2 2h14a2 2 0 0 0 2-2V6l-3-4z\"\/><path d=\"M3 6h18\"\/><path d=\"M16 10a4 4 0 0 1-8 0\"\/><\/svg><\/span>Objedn\u00e1vky<\/h2><div class=\"luga-help-list\"><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abe0c702bc655022263962' value=6abe0c702bc655022263962><input type='hidden' id='bg-show-more-text-6abe0c702bc655022263962' value='Jak se vytv\u00e1\u0159\u00ed objedn\u00e1vka?'><input type='hidden' id='bg-show-less-text-6abe0c702bc655022263962' value='Jak se vytv\u00e1\u0159\u00ed objedn\u00e1vka?'><input type='hidden' id='bg-icon-bg-color-6abe0c702bc655022263962' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abe0c702bc655022263962' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abe0c702bc655022263962\"  class='button bg-  luga-help-q' style='' >Jak se vytv\u00e1\u0159\u00ed objedn\u00e1vka?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abe0c702bc655022263962' class='bg-showmore-closed ' ><p>P\u0159idejte produkty do ko\u0161\u00edku a pokra\u010dujte na str\u00e1nku \u201eObjedn\u00e1vka\u201c. Vypl\u0148te sv\u00e9 \u00fadaje, vyberte dopravce a zp\u016fsob platby. P\u0159ed potvrzen\u00edm uvid\u00edte kone\u010dnou \u010d\u00e1stku \u2014 v\u010detn\u011b ceny dopravy.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abe0c702bcdd7015301008' value=6abe0c702bcdd7015301008><input type='hidden' id='bg-show-more-text-6abe0c702bcdd7015301008' value='Mohu objednat bez registrace?'><input type='hidden' id='bg-show-less-text-6abe0c702bcdd7015301008' value='Mohu objednat bez registrace?'><input type='hidden' id='bg-icon-bg-color-6abe0c702bcdd7015301008' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abe0c702bcdd7015301008' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abe0c702bcdd7015301008\"  class='button bg-  luga-help-q' style='' >Mohu objednat bez registrace?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abe0c702bcdd7015301008' class='bg-showmore-closed ' ><p>Ano. Registrace nen\u00ed povinn\u00e1 \u2014 m\u016f\u017eete objednat jako host. Pokud chcete, vytvo\u0159te si \u00fa\u010det p\u0159\u00edmo b\u011bhem objedn\u00e1vky: p\u0159\u00ed\u0161t\u011b se va\u0161e \u00fadaje vypln\u00ed samy a historie objedn\u00e1vek bude na jednom m\u00edst\u011b.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abe0c702bd1a8035779469' value=6abe0c702bd1a8035779469><input type='hidden' id='bg-show-more-text-6abe0c702bd1a8035779469' value='Jak pozn\u00e1m, \u017ee byla moje objedn\u00e1vka p\u0159ijata?'><input type='hidden' id='bg-show-less-text-6abe0c702bd1a8035779469' value='Jak pozn\u00e1m, \u017ee byla moje objedn\u00e1vka p\u0159ijata?'><input type='hidden' id='bg-icon-bg-color-6abe0c702bd1a8035779469' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abe0c702bd1a8035779469' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abe0c702bd1a8035779469\"  class='button bg-  luga-help-q' style='' >Jak pozn\u00e1m, \u017ee byla moje objedn\u00e1vka p\u0159ijata?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abe0c702bd1a8035779469' class='bg-showmore-closed ' ><p>Po potvrzen\u00ed se v\u00e1m zobraz\u00ed str\u00e1nka s \u010d\u00edslem objedn\u00e1vky a na e-mail obdr\u017e\u00edte zpr\u00e1vu, \u017ee jsme objedn\u00e1vku p\u0159ijali. Jakmile z\u00e1silku ode\u0161leme, dostanete druh\u00fd e-mail \u2014 s k\u00f3dem pro sledov\u00e1n\u00ed.<\/p>\n<p>Pokud v\u00e1m zpr\u00e1va nedoraz\u00ed do n\u011bkolika minut, zkontrolujte slo\u017eky \u201eSpam\u201c a \u201eHromadn\u00e9\u201c.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abe0c702bdee2097832716' value=6abe0c702bdee2097832716><input type='hidden' id='bg-show-more-text-6abe0c702bdee2097832716' value='Mohu objednat telefonicky?'><input type='hidden' id='bg-show-less-text-6abe0c702bdee2097832716' value='Mohu objednat telefonicky?'><input type='hidden' id='bg-icon-bg-color-6abe0c702bdee2097832716' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abe0c702bdee2097832716' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abe0c702bdee2097832716\"  class='button bg-  luga-help-q' style='' >Mohu objednat telefonicky?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abe0c702bdee2097832716' class='bg-showmore-closed ' ><p>Ano, na <a href=\"tel:+359893445005\">0893 445 005<\/a>. Upozor\u0148ujeme, \u017ee mno\u017estevn\u00ed slevy (5 % a 10 %) plat\u00ed pouze pro objedn\u00e1vky, kter\u00e9 si vytvo\u0159\u00edte sami na webu.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abe0c702be747000007902' value=6abe0c702be747000007902><input type='hidden' id='bg-show-more-text-6abe0c702be747000007902' value='Mohu objedn\u00e1vku zm\u011bnit nebo zru\u0161it?'><input type='hidden' id='bg-show-less-text-6abe0c702be747000007902' value='Mohu objedn\u00e1vku zm\u011bnit nebo zru\u0161it?'><input type='hidden' id='bg-icon-bg-color-6abe0c702be747000007902' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abe0c702be747000007902' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abe0c702be747000007902\"  class='button bg-  luga-help-q' style='' >Mohu objedn\u00e1vku zm\u011bnit nebo zru\u0161it?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abe0c702be747000007902' class='bg-showmore-closed ' ><p>Pokud objedn\u00e1v\u00e1te s \u00fa\u010dtem a plat\u00edte na dob\u00edrku, m\u016f\u017eete si objedn\u00e1vku upravit sami, dokud je ve stavu \u201eZpracov\u00e1n\u00ed\u201c. Otev\u0159ete <a href=\"https:\/\/www.luga.bg\/cs\/muj-ucet\/orders\/\">\u201eM\u016fj \u00fa\u010det\u201c \u2192 \u201eObjedn\u00e1vky\u201c<\/a> a klikn\u011bte na \u201eUpravit objedn\u00e1vku\u201c. Produkty se vr\u00e1t\u00ed do ko\u0161\u00edku, objedn\u00e1vku vytvo\u0159\u00edte znovu a ta p\u016fvodn\u00ed se automaticky zru\u0161\u00ed. Jakmile je z\u00e1silka p\u0159ipravena k odesl\u00e1n\u00ed, \u00faprava u\u017e nen\u00ed mo\u017en\u00e1.<\/p>\n<p>Pokud tla\u010d\u00edtko nevid\u00edte \u2013 nap\u0159\u00edklad jste platili kartou nebo objedn\u00e1vali jako host \u2013 zavolejte na <a href=\"tel:+359893445005\">0893 445 005<\/a> a uve\u010fte \u010d\u00edslo objedn\u00e1vky. Pokud u\u017e byla z\u00e1silka odesl\u00e1na, m\u016f\u017eete od n\u00e1kupu odstoupit ve lh\u016ft\u011b 14 dn\u016f \u2013 viz <a href=\"#vrashtane\">\u201eVr\u00e1cen\u00ed zbo\u017e\u00ed a reklamace\u201c<\/a>.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abe0c702c2446029456583' value=6abe0c702c2446029456583><input type='hidden' id='bg-show-more-text-6abe0c702c2446029456583' value='Kde najdu sv\u00e9 p\u0159edchoz\u00ed objedn\u00e1vky?'><input type='hidden' id='bg-show-less-text-6abe0c702c2446029456583' value='Kde najdu sv\u00e9 p\u0159edchoz\u00ed objedn\u00e1vky?'><input type='hidden' id='bg-icon-bg-color-6abe0c702c2446029456583' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abe0c702c2446029456583' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abe0c702c2446029456583\"  class='button bg-  luga-help-q' style='' >Kde najdu sv\u00e9 p\u0159edchoz\u00ed objedn\u00e1vky?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abe0c702c2446029456583' class='bg-showmore-closed ' ><p>V <a href=\"https:\/\/www.luga.bg\/cs\/muj-ucet\/orders\/\">\u201eM\u016fj \u00fa\u010det\u201c \u2192 \u201eObjedn\u00e1vky\u201c<\/a>, pokud jste objedn\u00e1vali s \u00fa\u010dtem. Najdete tam v\u0161echny objedn\u00e1vky s datem, stavem a \u010d\u00e1stkou. Pokud jste objedn\u00e1vali jako host, uschovejte si potvrzovac\u00ed e-mail.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abe0c702c3964037123189' value=6abe0c702c3964037123189><input type='hidden' id='bg-show-more-text-6abe0c702c3964037123189' value='Mohu dostat fakturu?'><input type='hidden' id='bg-show-less-text-6abe0c702c3964037123189' value='Mohu dostat fakturu?'><input type='hidden' id='bg-icon-bg-color-6abe0c702c3964037123189' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abe0c702c3964037123189' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abe0c702c3964037123189\"  class='button bg-  luga-help-q' style='' >Mohu dostat fakturu?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abe0c702c3964037123189' class='bg-showmore-closed ' ><p>Ano. Na str\u00e1nce \u201eObjedn\u00e1vka\u201c za\u0161krtn\u011bte \u201eChci fakturu\u201c a vypl\u0148te n\u00e1zev firmy, I\u010cO, faktura\u010dn\u00ed adresu a odpov\u011bdnou osobu.<\/p>\n<\/div><\/div><\/div><p class=\"luga-help-more\"><a href=\"https:\/\/www.luga.bg\/cs\/podminky-pouziti\/\">Podrobn\u011b: Podm\u00ednky pou\u017e\u00edv\u00e1n\u00ed<\/a><\/p><\/section><\/div><\/div><\/div><\/div><\/div><div id=\"pg-101821-3\"  class=\"panel-grid panel-has-style\" ><div class=\"luga-help-row panel-row-style panel-row-style-for-101821-3\" ><div id=\"pgc-101821-3-0\"  class=\"panel-grid-cell\" ><div id=\"panel-101821-3-0-0\" class=\"so-panel widget widget_lugabg_help_faq luga-help-w panel-first-child panel-last-child\" data-index=\"3\" ><div class=\"luga-help\"><section class=\"luga-help-group\" id=\"dostavka\"><h2 class=\"luga-help-h2 luga-help-group-h\"><span class=\"luga-help-gi\"><svg class=\"luga-home-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M1 4h13v11H1z\"\/><path d=\"M14 8h4l3 3v4h-7z\"\/><circle cx=\"6\" cy=\"18\" r=\"2\"\/><circle cx=\"17\" cy=\"18\" r=\"2\"\/><\/svg><\/span>Doprava a platba<\/h2><div class=\"luga-help-list\"><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abe0c702c6377058725607' value=6abe0c702c6377058725607><input type='hidden' id='bg-show-more-text-6abe0c702c6377058725607' value='Jak\u00e9 zp\u016fsoby doru\u010den\u00ed nab\u00edz\u00edte?'><input type='hidden' id='bg-show-less-text-6abe0c702c6377058725607' value='Jak\u00e9 zp\u016fsoby doru\u010den\u00ed nab\u00edz\u00edte?'><input type='hidden' id='bg-icon-bg-color-6abe0c702c6377058725607' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abe0c702c6377058725607' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abe0c702c6377058725607\"  class='button bg-  luga-help-q' style='' >Jak\u00e9 zp\u016fsoby doru\u010den\u00ed nab\u00edz\u00edte?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abe0c702c6377058725607' class='bg-showmore-closed ' ><p>V Bulharsku doru\u010dujeme p\u0159epravci Speedy, Econt a BOX NOW \u2014 na pobo\u010dku, do v\u00fddejn\u00edho boxu nebo na adresu. Z\u00e1silky pos\u00edl\u00e1me s mo\u017enost\u00ed prohl\u00eddky.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abe0c702c6815046614253' value=6abe0c702c6815046614253><input type='hidden' id='bg-show-more-text-6abe0c702c6815046614253' value='Jak\u00e1 je dodac\u00ed lh\u016fta?'><input type='hidden' id='bg-show-less-text-6abe0c702c6815046614253' value='Jak\u00e1 je dodac\u00ed lh\u016fta?'><input type='hidden' id='bg-icon-bg-color-6abe0c702c6815046614253' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abe0c702c6815046614253' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abe0c702c6815046614253\"  class='button bg-  luga-help-q' style='' >Jak\u00e1 je dodac\u00ed lh\u016fta?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abe0c702c6815046614253' class='bg-showmore-closed ' ><p>Objedn\u00e1vky zpracujeme a ode\u0161leme do 2 pracovn\u00edch dn\u016f, do zahrani\u010d\u00ed do 3. Sna\u017e\u00edme se objedn\u00e1vku odeslat je\u0161t\u011b t\u00fd\u017e den, kdy ji obdr\u017e\u00edme; objedn\u00e1vky vytvo\u0159en\u00e9 po 14:00 mohou b\u00fdt odesl\u00e1ny n\u00e1sleduj\u00edc\u00ed pracovn\u00ed den. D\u00e1le u\u017e doba doru\u010den\u00ed z\u00e1vis\u00ed na dopravci.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abe0c702c6bf4008615208' value=6abe0c702c6bf4008615208><input type='hidden' id='bg-show-more-text-6abe0c702c6bf4008615208' value='Kolik stoj\u00ed doprava?'><input type='hidden' id='bg-show-less-text-6abe0c702c6bf4008615208' value='Kolik stoj\u00ed doprava?'><input type='hidden' id='bg-icon-bg-color-6abe0c702c6bf4008615208' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abe0c702c6bf4008615208' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abe0c702c6bf4008615208\"  class='button bg-  luga-help-q' style='' >Kolik stoj\u00ed doprava?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abe0c702c6bf4008615208' class='bg-showmore-closed ' ><p>Cena se vypo\u010d\u00edt\u00e1 na str\u00e1nce \u201eObjedn\u00e1vka\u201c podle sazebn\u00edku zvolen\u00e9ho dopravce a z\u00e1vis\u00ed na hmotnosti z\u00e1silky a na tom, zda jde o doru\u010den\u00ed na pobo\u010dku, do v\u00fddejn\u00edho boxu nebo na adresu. Uvid\u00edte ji je\u0161t\u011b p\u0159ed potvrzen\u00edm objedn\u00e1vky.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abe0c702c7d31099938318' value=6abe0c702c7d31099938318><input type='hidden' id='bg-show-more-text-6abe0c702c7d31099938318' value='Kdy je doprava zdarma?'><input type='hidden' id='bg-show-less-text-6abe0c702c7d31099938318' value='Kdy je doprava zdarma?'><input type='hidden' id='bg-icon-bg-color-6abe0c702c7d31099938318' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abe0c702c7d31099938318' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abe0c702c7d31099938318\"  class='button bg-  luga-help-q' style='' >Kdy je doprava zdarma?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abe0c702c7d31099938318' class='bg-showmore-closed ' ><p>V Bulharsku je doprava zdarma:<\/p>\n<ul>\n<li>na pobo\u010dku Econt \u2014 p\u0159i objedn\u00e1vce nad 200\u00a0\u20ac;<\/li>\n<li>na pobo\u010dku Speedy \u2014 p\u0159i objedn\u00e1vce nad 200\u00a0\u20ac;<\/li>\n<li>do automatu BOX NOW \u2014 p\u0159i objedn\u00e1vce nad 100\u00a0\u20ac.<\/li>\n<\/ul>\n<p>Pro velk\u00e1 balen\u00ed lugy plat\u00ed omezen\u00ed \u2014 najdete je na str\u00e1nce <a href=\"https:\/\/www.luga.bg\/cs\/doprava\/\">\u201eDoprava\u201c<\/a>. Doru\u010den\u00ed na adresu se hrad\u00ed podle tarifu kur\u00fdrn\u00ed slu\u017eby.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abe0c702ccb32080785769' value=6abe0c702ccb32080785769><input type='hidden' id='bg-show-more-text-6abe0c702ccb32080785769' value='Jak mohu zaplatit?'><input type='hidden' id='bg-show-less-text-6abe0c702ccb32080785769' value='Jak mohu zaplatit?'><input type='hidden' id='bg-icon-bg-color-6abe0c702ccb32080785769' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abe0c702ccb32080785769' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abe0c702ccb32080785769\"  class='button bg-  luga-help-q' style='' >Jak mohu zaplatit?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abe0c702ccb32080785769' class='bg-showmore-closed ' ><p>Na dob\u00edrku p\u0159i p\u0159evzet\u00ed, debetn\u00ed nebo kreditn\u00ed kartou (Visa, MasterCard, Maestro), p\u0159es PayPal nebo Google Pay. Platba kartou prob\u00edh\u00e1 p\u0159es zabezpe\u010den\u00e9 syst\u00e9my Braintree a PayPal \u2014 Luga.bg neuchov\u00e1v\u00e1 \u00fadaje o va\u0161\u00ed kart\u011b. Za platbu se ne\u00fa\u010dtuj\u00ed \u017e\u00e1dn\u00e9 dodate\u010dn\u00e9 poplatky.<\/p>\n<p>Dob\u00edrka nen\u00ed k dispozici p\u0159i doru\u010den\u00ed do v\u00fddejn\u00edho automatu BOX NOW ani p\u0159i doru\u010den\u00ed mimo Bulharsko.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abe0c702ccef4017437705' value=6abe0c702ccef4017437705><input type='hidden' id='bg-show-more-text-6abe0c702ccef4017437705' value='Doru\u010dujete i mimo Bulharsko?'><input type='hidden' id='bg-show-less-text-6abe0c702ccef4017437705' value='Doru\u010dujete i mimo Bulharsko?'><input type='hidden' id='bg-icon-bg-color-6abe0c702ccef4017437705' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abe0c702ccef4017437705' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abe0c702ccef4017437705\"  class='button bg-  luga-help-q' style='' >Doru\u010dujete i mimo Bulharsko?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abe0c702ccef4017437705' class='bg-showmore-closed ' ><p>Ano \u2014 p\u0159epravci Speedy a BOX NOW, pokud maj\u00ed v dan\u00e9 zemi pokryt\u00ed. Cena z\u00e1vis\u00ed na hmotnosti, rozm\u011brech a zemi a vypo\u010d\u00edt\u00e1 se na str\u00e1nce \u201eObjedn\u00e1vka\u201c. Zpracov\u00e1n\u00ed trv\u00e1 a\u017e 3 pracovn\u00ed dny.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abe0c702cd218023160102' value=6abe0c702cd218023160102><input type='hidden' id='bg-show-more-text-6abe0c702cd218023160102' value='Jak mohu sledovat svou z\u00e1silku?'><input type='hidden' id='bg-show-less-text-6abe0c702cd218023160102' value='Jak mohu sledovat svou z\u00e1silku?'><input type='hidden' id='bg-icon-bg-color-6abe0c702cd218023160102' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abe0c702cd218023160102' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abe0c702cd218023160102\"  class='button bg-  luga-help-q' style='' >Jak mohu sledovat svou z\u00e1silku?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abe0c702cd218023160102' class='bg-showmore-closed ' ><p>Sledovac\u00ed k\u00f3d najdete v e\u2011mailu, kter\u00fdm v\u00e1s informujeme o odesl\u00e1n\u00ed objedn\u00e1vky. S jeho pomoc\u00ed sledujete z\u00e1silku u dopravce. Stav objedn\u00e1vky si m\u016f\u017eete zkontrolovat tak\u00e9 na str\u00e1nce <a href=\"https:\/\/www.luga.bg\/cs\/sledovani-objednavky\/\">\u201eSledov\u00e1n\u00ed objedn\u00e1vky\u201c<\/a>.<\/p>\n<\/div><\/div><\/div><p class=\"luga-help-more\"><a href=\"https:\/\/www.luga.bg\/cs\/doprava\/\">Podrobn\u011b: Doprava<\/a><a href=\"https:\/\/www.luga.bg\/cs\/podminky-pouziti\/\">Platba v Obchodn\u00edch podm\u00ednk\u00e1ch<\/a><\/p><\/section><\/div><\/div><\/div><\/div><\/div><div id=\"pg-101821-4\"  class=\"panel-grid panel-has-style\" ><div class=\"luga-help-row panel-row-style panel-row-style-for-101821-4\" ><div id=\"pgc-101821-4-0\"  class=\"panel-grid-cell\" ><div id=\"panel-101821-4-0-0\" class=\"so-panel widget widget_lugabg_help_faq luga-help-w panel-first-child panel-last-child\" data-index=\"4\" ><div class=\"luga-help\"><section class=\"luga-help-group\" id=\"otstapki\"><h2 class=\"luga-help-h2 luga-help-group-h\"><span class=\"luga-help-gi\"><svg class=\"luga-home-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><rect x=\"3\" y=\"8\" width=\"18\" height=\"13\" rx=\"1.5\"\/><path d=\"M3 12h18M12 8v13\"\/><path d=\"M12 8S9.5 3 7.5 4.5 9.8 8 12 8zM12 8s2.5-5 4.5-3.5S14.2 8 12 8z\"\/><\/svg><\/span>Slevy a akce<\/h2><div class=\"luga-help-list\"><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abe0c702cfdf3020739716' value=6abe0c702cfdf3020739716><input type='hidden' id='bg-show-more-text-6abe0c702cfdf3020739716' value='Nab\u00edz\u00edte slevy p\u0159i v\u011bt\u0161\u00ed objedn\u00e1vce?'><input type='hidden' id='bg-show-less-text-6abe0c702cfdf3020739716' value='Nab\u00edz\u00edte slevy p\u0159i v\u011bt\u0161\u00ed objedn\u00e1vce?'><input type='hidden' id='bg-icon-bg-color-6abe0c702cfdf3020739716' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abe0c702cfdf3020739716' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abe0c702cfdf3020739716\"  class='button bg-  luga-help-q' style='' >Nab\u00edz\u00edte slevy p\u0159i v\u011bt\u0161\u00ed objedn\u00e1vce?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abe0c702cfdf3020739716' class='bg-showmore-closed ' ><p>Ano, pokud objedn\u00e1v\u00e1te p\u0159es web: 5 % p\u0159i objedn\u00e1vce nad 50 \u20ac a 10 % p\u0159i objedn\u00e1vce nad 75 \u20ac. \u010c\u00e1stka se po\u010d\u00edt\u00e1 bez dopravy a sleva se v ko\u0161\u00edku uplatn\u00ed automaticky.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abe0c702d0315029079422' value=6abe0c702d0315029079422><input type='hidden' id='bg-show-more-text-6abe0c702d0315029079422' value='Mus\u00edm zad\u00e1vat slevov\u00fd k\u00f3d?'><input type='hidden' id='bg-show-less-text-6abe0c702d0315029079422' value='Mus\u00edm zad\u00e1vat slevov\u00fd k\u00f3d?'><input type='hidden' id='bg-icon-bg-color-6abe0c702d0315029079422' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abe0c702d0315029079422' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abe0c702d0315029079422\"  class='button bg-  luga-help-q' style='' >Mus\u00edm zad\u00e1vat slevov\u00fd k\u00f3d?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abe0c702d0315029079422' class='bg-showmore-closed ' ><p>Ne. Mno\u017estevn\u00ed slevy se v ko\u0161\u00edku uplat\u0148uj\u00ed samy. Osobn\u00ed slevy \u2014 u v\u011bt\u0161\u00edch objedn\u00e1vek a p\u0159i kampan\u00edch \u2014 se rovn\u011b\u017e uplatn\u00ed automaticky, pokud je k va\u0161emu e-mailu p\u0159i\u0159azena aktivn\u00ed sleva. Nemus\u00edte zad\u00e1vat nic ru\u010dn\u011b.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abe0c702d0672040728659' value=6abe0c702d0672040728659><input type='hidden' id='bg-show-more-text-6abe0c702d0672040728659' value='Lze slevy kombinovat?'><input type='hidden' id='bg-show-less-text-6abe0c702d0672040728659' value='Lze slevy kombinovat?'><input type='hidden' id='bg-icon-bg-color-6abe0c702d0672040728659' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abe0c702d0672040728659' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abe0c702d0672040728659\"  class='button bg-  luga-help-q' style='' >Lze slevy kombinovat?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abe0c702d0672040728659' class='bg-showmore-closed ' ><p>Mno\u017estevn\u00ed sleva se p\u0159ipo\u010d\u00edt\u00e1v\u00e1 i k produkt\u016fm, kter\u00e9 jsou ji\u017e zlevn\u011bn\u00e9 \u2014 na jeden produkt tak m\u016f\u017eete z\u00edskat v\u00edce ne\u017e jednu slevu. Kone\u010dnou \u010d\u00e1stku se v\u0161emi slevami uvid\u00edte v ko\u0161\u00edku je\u0161t\u011b p\u0159ed odesl\u00e1n\u00edm objedn\u00e1vky.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abe0c702d0961074281524' value=6abe0c702d0961074281524><input type='hidden' id='bg-show-more-text-6abe0c702d0961074281524' value='Kde najdu aktu\u00e1ln\u00ed akce?'><input type='hidden' id='bg-show-less-text-6abe0c702d0961074281524' value='Kde najdu aktu\u00e1ln\u00ed akce?'><input type='hidden' id='bg-icon-bg-color-6abe0c702d0961074281524' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abe0c702d0961074281524' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abe0c702d0961074281524\"  class='button bg-  luga-help-q' style='' >Kde najdu aktu\u00e1ln\u00ed akce?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abe0c702d0961074281524' class='bg-showmore-closed ' ><p>Zlevn\u011bn\u00e9 produkty jsou ozna\u010deny v obchod\u011b i na str\u00e1nce ka\u017ed\u00e9ho produktu \u2014 s procentem a s \u010d\u00e1stkou slevy. Pod\u00edvejte se tak\u00e9 na ak\u010dn\u00ed bal\u00ed\u010dky, ve kter\u00fdch si sami zkombinujete produkty s lugou ANCHIALO za ni\u017e\u0161\u00ed cenu.<\/p>\n<\/div><\/div><\/div><p class=\"luga-help-more\"><a href=\"https:\/\/www.luga.bg\/cs\/slevy\/\">Podrobn\u011b: Slevy<\/a><\/p><\/section><\/div><\/div><\/div><\/div><\/div><div id=\"pg-101821-5\"  class=\"panel-grid panel-has-style\" ><div class=\"luga-help-row panel-row-style panel-row-style-for-101821-5\" ><div id=\"pgc-101821-5-0\"  class=\"panel-grid-cell\" ><div id=\"panel-101821-5-0-0\" class=\"so-panel widget widget_lugabg_help_faq luga-help-w panel-first-child panel-last-child\" data-index=\"5\" ><div class=\"luga-help\"><section class=\"luga-help-group\" id=\"vrashtane\"><h2 class=\"luga-help-h2 luga-help-group-h\"><span class=\"luga-help-gi\"><svg class=\"luga-home-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M3 12a9 9 0 1 1 3 6.7\"\/><path d=\"M3 20v-5h5\"\/><\/svg><\/span>Vr\u00e1cen\u00ed a reklamace<\/h2><div class=\"luga-help-list\"><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abe0c702d5299050659640' value=6abe0c702d5299050659640><input type='hidden' id='bg-show-more-text-6abe0c702d5299050659640' value='Mohu produkt vr\u00e1tit?'><input type='hidden' id='bg-show-less-text-6abe0c702d5299050659640' value='Mohu produkt vr\u00e1tit?'><input type='hidden' id='bg-icon-bg-color-6abe0c702d5299050659640' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abe0c702d5299050659640' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abe0c702d5299050659640\"  class='button bg-  luga-help-q' style='' >Mohu produkt vr\u00e1tit?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abe0c702d5299050659640' class='bg-showmore-closed ' ><p>Ano. Od n\u00e1kupu m\u016f\u017eete odstoupit bez ud\u00e1n\u00ed d\u016fvodu do 14 dn\u016f od p\u0159evzet\u00ed zbo\u017e\u00ed. Dejte n\u00e1m v\u011bd\u011bt p\u0159es <a href=\"https:\/\/www.luga.bg\/cs\/kontakty\/\">kontaktn\u00ed formul\u00e1\u0159<\/a> nebo na \u010d\u00edsle <a href=\"tel:+359893445005\">0893 445 005<\/a> a uve\u010fte \u010d\u00edslo objedn\u00e1vky, kter\u00e9 produkty vrac\u00edte a IBAN, pokud jste platili dob\u00edrkou.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abe0c702dbfd1018563560' value=6abe0c702dbfd1018563560><input type='hidden' id='bg-show-more-text-6abe0c702dbfd1018563560' value='Jak m\u00e1m produkt poslat zp\u011bt?'><input type='hidden' id='bg-show-less-text-6abe0c702dbfd1018563560' value='Jak m\u00e1m produkt poslat zp\u011bt?'><input type='hidden' id='bg-icon-bg-color-6abe0c702dbfd1018563560' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abe0c702dbfd1018563560' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abe0c702dbfd1018563560\"  class='button bg-  luga-help-q' style='' >Jak m\u00e1m produkt poslat zp\u011bt?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abe0c702dbfd1018563560' class='bg-showmore-closed ' ><p>Ode\u0161lete jej do 14 dn\u016f od ozn\u00e1men\u00ed o odstoupen\u00ed p\u0159epravcem Econt, Speedy nebo BOX NOW \u2014 potvrd\u00edme v\u00e1m adresu, pobo\u010dku nebo v\u00fddejn\u00ed box. N\u00e1klady na vr\u00e1cen\u00ed hrad\u00edte vy. Produkt mus\u00ed b\u00fdt v prodejn\u00edm stavu, s p\u016fvodn\u00edm obalem a doklady.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abe0c702dc5f8022310047' value=6abe0c702dc5f8022310047><input type='hidden' id='bg-show-more-text-6abe0c702dc5f8022310047' value='Kdy nelze produkt vr\u00e1tit?'><input type='hidden' id='bg-show-less-text-6abe0c702dc5f8022310047' value='Kdy nelze produkt vr\u00e1tit?'><input type='hidden' id='bg-icon-bg-color-6abe0c702dc5f8022310047' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abe0c702dc5f8022310047' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abe0c702dc5f8022310047\"  class='button bg-  luga-help-q' style='' >Kdy nelze produkt vr\u00e1tit?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abe0c702dc5f8022310047' class='bg-showmore-closed ' ><p>Zape\u010det\u011bn\u00e9 produkty, kter\u00e9 byly po doru\u010den\u00ed rozbaleny, nelze vr\u00e1tit z hygienick\u00fdch a zdravotn\u00edch d\u016fvod\u016f (\u010dl. 57 bulharsk\u00e9ho z\u00e1kona o ochran\u011b spot\u0159ebitele). To neplat\u00ed u v\u00fdrobn\u00ed vady.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abe0c702dd0d0079719550' value=6abe0c702dd0d0079719550><input type='hidden' id='bg-show-more-text-6abe0c702dd0d0079719550' value='Obdr\u017eel jsem po\u0161kozen\u00fd nebo nespr\u00e1vn\u00fd produkt. Co m\u00e1m d\u011blat?'><input type='hidden' id='bg-show-less-text-6abe0c702dd0d0079719550' value='Obdr\u017eel jsem po\u0161kozen\u00fd nebo nespr\u00e1vn\u00fd produkt. Co m\u00e1m d\u011blat?'><input type='hidden' id='bg-icon-bg-color-6abe0c702dd0d0079719550' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abe0c702dd0d0079719550' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abe0c702dd0d0079719550\"  class='button bg-  luga-help-q' style='' >Obdr\u017eel jsem po\u0161kozen\u00fd nebo nespr\u00e1vn\u00fd produkt. Co m\u00e1m d\u011blat?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abe0c702dd0d0079719550' class='bg-showmore-closed ' ><p>Popi\u0161te probl\u00e9m prost\u0159ednictv\u00edm <a href=\"https:\/\/www.luga.bg\/cs\/kontakty\/\">kontaktn\u00edho formul\u00e1\u0159e<\/a> nebo zavolejte na <a href=\"tel:+359893445005\">0893 445 005<\/a> a uve\u010fte \u010d\u00edslo objedn\u00e1vky \u2014 porad\u00edme v\u00e1m, jak n\u00e1m poslat fotografie produktu a obalu. Produkt vym\u011bn\u00edme za nov\u00fd na na\u0161e n\u00e1klady \u2014 hrad\u00edme oba sm\u011bry dopravy, i kdy\u017e je obal otev\u0159en\u00fd. V p\u0159\u00edpad\u011b viditeln\u00e9ho po\u0161kozen\u00ed p\u0159i p\u0159eprav\u011b n\u00e1m dejte v\u011bd\u011bt do 14 dn\u016f od p\u0159evzet\u00ed.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abe0c702de5f4085931895' value=6abe0c702de5f4085931895><input type='hidden' id='bg-show-more-text-6abe0c702de5f4085931895' value='Kdy dostanu sv\u00e9 pen\u00edze zp\u011bt?'><input type='hidden' id='bg-show-less-text-6abe0c702de5f4085931895' value='Kdy dostanu sv\u00e9 pen\u00edze zp\u011bt?'><input type='hidden' id='bg-icon-bg-color-6abe0c702de5f4085931895' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abe0c702de5f4085931895' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abe0c702de5f4085931895\"  class='button bg-  luga-help-q' style='' >Kdy dostanu sv\u00e9 pen\u00edze zp\u011bt?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abe0c702de5f4085931895' class='bg-showmore-closed ' ><p>Do 14 dn\u016f od doru\u010den\u00ed odstoupen\u00ed \u2014 stejn\u00fdm zp\u016fsobem, jak\u00fdm jste platili; p\u0159i platb\u011b na dob\u00edrku bankovn\u00edm p\u0159evodem na uveden\u00fd IBAN. M\u016f\u017eeme po\u010dkat, dokud produkt neobdr\u017e\u00edme zp\u011bt nebo dokud nedolo\u017e\u00edte, \u017ee jste jej odeslali.<\/p>\n<\/div><\/div><\/div><p class=\"luga-help-more\"><a href=\"https:\/\/www.luga.bg\/cs\/podminky-pouziti\/\">Podrobn\u011b: Podm\u00ednky vr\u00e1cen\u00ed a v\u00fdm\u011bny zbo\u017e\u00ed<\/a><\/p><\/section><\/div><\/div><\/div><\/div><\/div><div id=\"pg-101821-6\"  class=\"panel-grid panel-has-style\" ><div class=\"luga-help-row panel-row-style panel-row-style-for-101821-6\" ><div id=\"pgc-101821-6-0\"  class=\"panel-grid-cell\" ><div id=\"panel-101821-6-0-0\" class=\"so-panel widget widget_lugabg_help_faq luga-help-w panel-first-child panel-last-child\" data-index=\"6\" ><div class=\"luga-help\"><section class=\"luga-help-group\" id=\"produkti\"><h2 class=\"luga-help-h2 luga-help-group-h\"><span class=\"luga-help-gi\"><svg class=\"luga-home-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M12 3c3.6 3.3 6 6.3 6 9.5A6 6 0 0 1 6 12.5C6 9.3 8.4 6.3 12 3z\"\/><path d=\"M9.5 13.5a2.6 2.6 0 0 0 2.5 2.6\"\/><\/svg><\/span>Produkty a pou\u017eit\u00ed<\/h2><div class=\"luga-help-list\"><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abe0c702e0a79020536806' value=6abe0c702e0a79020536806><input type='hidden' id='bg-show-more-text-6abe0c702e0a79020536806' value='Jak si vybrat vhodn\u00fd produkt?'><input type='hidden' id='bg-show-less-text-6abe0c702e0a79020536806' value='Jak si vybrat vhodn\u00fd produkt?'><input type='hidden' id='bg-icon-bg-color-6abe0c702e0a79020536806' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abe0c702e0a79020536806' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abe0c702e0a79020536806\"  class='button bg-  luga-help-q' style='' >Jak si vybrat vhodn\u00fd produkt?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abe0c702e0a79020536806' class='bg-showmore-closed ' ><p>Za\u010dn\u011bte u sv\u00e9 pot\u0159eby: v menu i na \u00favodn\u00ed str\u00e1nce jsou produkty se\u0159azeny podle \u00fa\u010delu pou\u017eit\u00ed \u2014 klouby a svaly, mas\u00e1\u017e, \u00fastn\u00ed hygiena, koupel a SPA. U ka\u017ed\u00e9ho produktu najdete popis, zp\u016fsob pou\u017eit\u00ed a recenze z\u00e1kazn\u00edk\u016f. Pokud v\u00e1h\u00e1te, zavolejte na <a href=\"tel:+359893445005\">0893 445 005<\/a>.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abe0c702e1009055932481' value=6abe0c702e1009055932481><input type='hidden' id='bg-show-more-text-6abe0c702e1009055932481' value='Jak\u00fd je rozd\u00edl mezi stabilizovanou lugou a limanov\u00fdm bahnem?'><input type='hidden' id='bg-show-less-text-6abe0c702e1009055932481' value='Jak\u00fd je rozd\u00edl mezi stabilizovanou lugou a limanov\u00fdm bahnem?'><input type='hidden' id='bg-icon-bg-color-6abe0c702e1009055932481' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abe0c702e1009055932481' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abe0c702e1009055932481\"  class='button bg-  luga-help-q' style='' >Jak\u00fd je rozd\u00edl mezi stabilizovanou lugou a limanov\u00fdm bahnem?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abe0c702e1009055932481' class='bg-showmore-closed ' ><p>luga je hust\u00e1, olejovit\u00e1 kapalina, kter\u00e1 z\u016fst\u00e1v\u00e1 v soln\u00fdch p\u00e1nv\u00edch pot\u00e9, co s\u016fl vykrystalizuje. Je mimo\u0159\u00e1dn\u011b bohat\u00e1 na ho\u0159e\u010dnat\u00e9 soli. V produktech ANCHIALO je luga filtrovan\u00e1 a stabilizovan\u00e1, aby si zachovala sv\u00e9 vlastnosti.<\/p>\n<p>Limanov\u00e9 bahno je \u010dern\u00fd sediment ze dna slan\u00e9ho jezera v Pomorie, kter\u00fd se usazoval po cel\u00e1 stalet\u00ed. Slo\u017een\u00ed obou je podobn\u00e9, ale bahno m\u00e1 zrnitou strukturu, a proto p\u016fsob\u00ed i exfolia\u010dn\u011b. V\u00edce se dozv\u00edte v <a href=\"https:\/\/www.luga.bg\/cs\/co-je-to-luga\/\">\u201eCo je to luga?\u201c<\/a>.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abe0c702e3c13076685509' value=6abe0c702e3c13076685509><input type='hidden' id='bg-show-more-text-6abe0c702e3c13076685509' value='Kde je pops\u00e1n zp\u016fsob pou\u017eit\u00ed?'><input type='hidden' id='bg-show-less-text-6abe0c702e3c13076685509' value='Kde je pops\u00e1n zp\u016fsob pou\u017eit\u00ed?'><input type='hidden' id='bg-icon-bg-color-6abe0c702e3c13076685509' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abe0c702e3c13076685509' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abe0c702e3c13076685509\"  class='button bg-  luga-help-q' style='' >Kde je pops\u00e1n zp\u016fsob pou\u017eit\u00ed?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abe0c702e3c13076685509' class='bg-showmore-closed ' ><p>V popisu ka\u017ed\u00e9ho produktu, v \u010d\u00e1sti \u201eZp\u016fsob pou\u017eit\u00ed\". Podrobn\u00e9 procedury najdete na str\u00e1nce <a href=\"https:\/\/www.luga.bg\/cs\/procedury-s-lugou\/\">\u201eProcedury s lugou\"<\/a>.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abe0c702e76c2050887006' value=6abe0c702e76c2050887006><input type='hidden' id='bg-show-more-text-6abe0c702e76c2050887006' value='Kde jsou videoprocedury?'><input type='hidden' id='bg-show-less-text-6abe0c702e76c2050887006' value='Kde jsou videoprocedury?'><input type='hidden' id='bg-icon-bg-color-6abe0c702e76c2050887006' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abe0c702e76c2050887006' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abe0c702e76c2050887006\"  class='button bg-  luga-help-q' style='' >Kde jsou videoprocedury?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abe0c702e76c2050887006' class='bg-showmore-closed ' ><p>Na str\u00e1nce <a href=\"https:\/\/www.luga.bg\/cs\/videoprocedury\/\">\u201eVideoprocedury\u201c<\/a> \u2014 tam najdete nato\u010den\u00e9 procedury s lugou z \u010cern\u00e9ho mo\u0159e a limanov\u00fdm bahnem.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abe0c702eb4d4048673031' value=6abe0c702eb4d4048673031><input type='hidden' id='bg-show-more-text-6abe0c702eb4d4048673031' value='Jak polo\u017eit dotaz ke konkr\u00e9tn\u00edmu produktu?'><input type='hidden' id='bg-show-less-text-6abe0c702eb4d4048673031' value='Jak polo\u017eit dotaz ke konkr\u00e9tn\u00edmu produktu?'><input type='hidden' id='bg-icon-bg-color-6abe0c702eb4d4048673031' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abe0c702eb4d4048673031' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abe0c702eb4d4048673031\"  class='button bg-  luga-help-q' style='' >Jak polo\u017eit dotaz ke konkr\u00e9tn\u00edmu produktu?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abe0c702eb4d4048673031' class='bg-showmore-closed ' ><p>Na str\u00e1nce produktu v sekci s recenzemi klikn\u011bte na \u201ePolo\u017eit dotaz\u201c. Dotaz i odpov\u011b\u010f tam z\u016fstanou a pomohou i dal\u0161\u00edm z\u00e1kazn\u00edk\u016fm. M\u016f\u017eete n\u00e1m tak\u00e9 zavolat na <a href=\"tel:+359893445005\">0893 445 005<\/a>.<\/p>\n<\/div><\/div><\/div><div class=\"luga-help-note\"><svg class=\"luga-home-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M4 20c0-9 6-14 16-14 0 10-5 15-13 15-2 0-3-.4-3-1z\"\/><path d=\"M9 15c2-3 5-5 8-6\"\/><\/svg><div><p>Informace na t\u011bchto str\u00e1nk\u00e1ch maj\u00ed obecn\u00fd charakter a nenahrazuj\u00ed konzultaci s l\u00e9ka\u0159em. M\u00e1te-li zdravotn\u00ed pot\u00ed\u017ee, pora\u010fte se p\u0159ed zah\u00e1jen\u00edm procedur se sv\u00fdm l\u00e9ka\u0159em.<\/p>\n<\/div><\/div><p class=\"luga-help-more\"><a href=\"https:\/\/www.luga.bg\/cs\/co-je-to-luga\/\">Co je to luga?<\/a><a href=\"https:\/\/www.luga.bg\/cs\/procedury-s-lugou\/\">Procedury s lugou<\/a><a href=\"https:\/\/www.luga.bg\/cs\/videoprocedury\/\">Videoprocedury<\/a><\/p><\/section><\/div><\/div><\/div><\/div><\/div><div id=\"pg-101821-7\"  class=\"panel-grid panel-has-style\" ><div class=\"luga-help-row panel-row-style panel-row-style-for-101821-7\" ><div id=\"pgc-101821-7-0\"  class=\"panel-grid-cell\" ><div id=\"panel-101821-7-0-0\" class=\"so-panel widget widget_lugabg_help_faq luga-help-w panel-first-child panel-last-child\" data-index=\"7\" ><div class=\"luga-help\"><section class=\"luga-help-group\" id=\"profil\"><h2 class=\"luga-help-h2 luga-help-group-h\"><span class=\"luga-help-gi\"><svg class=\"luga-home-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><circle cx=\"12\" cy=\"8\" r=\"4\"\/><path d=\"M4 21a8 8 0 0 1 16 0\"\/><\/svg><\/span>Profil a registrace<\/h2><div class=\"luga-help-list\"><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abe0c702eddf7088258300' value=6abe0c702eddf7088258300><input type='hidden' id='bg-show-more-text-6abe0c702eddf7088258300' value='Jak si vytvo\u0159it profil?'><input type='hidden' id='bg-show-less-text-6abe0c702eddf7088258300' value='Jak si vytvo\u0159it profil?'><input type='hidden' id='bg-icon-bg-color-6abe0c702eddf7088258300' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abe0c702eddf7088258300' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abe0c702eddf7088258300\"  class='button bg-  luga-help-q' style='' >Jak si vytvo\u0159it profil?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abe0c702eddf7088258300' class='bg-showmore-closed ' ><p>Z <a href=\"https:\/\/www.luga.bg\/cs\/muj-ucet\/\">\u201eM\u016fj \u00fa\u010det\u201c<\/a> \u2192 \u201eRegistrace\u201c nebo b\u011bhem objedn\u00e1vky. Zadejte e-mail a heslo \u2014 obdr\u017e\u00edte zpr\u00e1vu s odkazem a po jeho otev\u0159en\u00ed se \u00fa\u010det aktivuje. P\u0159ihl\u00e1sit se m\u016f\u017eete tak\u00e9 p\u0159\u00edmo pomoc\u00ed \u00fa\u010dtu Google nebo Facebook.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abe0c702eeeb5054726213' value=6abe0c702eeeb5054726213><input type='hidden' id='bg-show-more-text-6abe0c702eeeb5054726213' value='Jak se p\u0159ihl\u00e1sit do sv\u00e9ho profilu?'><input type='hidden' id='bg-show-less-text-6abe0c702eeeb5054726213' value='Jak se p\u0159ihl\u00e1sit do sv\u00e9ho profilu?'><input type='hidden' id='bg-icon-bg-color-6abe0c702eeeb5054726213' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abe0c702eeeb5054726213' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abe0c702eeeb5054726213\"  class='button bg-  luga-help-q' style='' >Jak se p\u0159ihl\u00e1sit do sv\u00e9ho profilu?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abe0c702eeeb5054726213' class='bg-showmore-closed ' ><p>Klikn\u011bte na ikonu profilu v horn\u00ed \u010d\u00e1sti webu a zvolte \u201eP\u0159ihl\u00e1sit se\u201c, nebo otev\u0159ete <a href=\"https:\/\/www.luga.bg\/cs\/muj-ucet\/\">\u201eM\u016fj profil\u201c<\/a>. P\u0159ihlaste se pomoc\u00ed e-mailu a hesla, p\u0159\u00edpadn\u011b p\u0159es Google nebo Facebook.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abe0c702efe67042592520' value=6abe0c702efe67042592520><input type='hidden' id='bg-show-more-text-6abe0c702efe67042592520' value='Zapomn\u011bl jsem heslo. Co m\u00e1m d\u011blat?'><input type='hidden' id='bg-show-less-text-6abe0c702efe67042592520' value='Zapomn\u011bl jsem heslo. Co m\u00e1m d\u011blat?'><input type='hidden' id='bg-icon-bg-color-6abe0c702efe67042592520' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abe0c702efe67042592520' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abe0c702efe67042592520\"  class='button bg-  luga-help-q' style='' >Zapomn\u011bl jsem heslo. Co m\u00e1m d\u011blat?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abe0c702efe67042592520' class='bg-showmore-closed ' ><p>Na p\u0159ihla\u0161ovac\u00ed str\u00e1nce klikn\u011bte na <a href=\"https:\/\/www.luga.bg\/cs\/muj-ucet\/lost-password\/\">\u201eZapomenut\u00e9 heslo?\u201c<\/a> a zadejte sv\u016fj e-mail. P\u0159ijde v\u00e1m zpr\u00e1va s odkazem, p\u0159es kter\u00fd si nastav\u00edte nov\u00e9 heslo.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abe0c702f0fa2098331382' value=6abe0c702f0fa2098331382><input type='hidden' id='bg-show-more-text-6abe0c702f0fa2098331382' value='Jak\u00e9 v\u00fdhody p\u0159in\u00e1\u0161\u00ed profil?'><input type='hidden' id='bg-show-less-text-6abe0c702f0fa2098331382' value='Jak\u00e9 v\u00fdhody p\u0159in\u00e1\u0161\u00ed profil?'><input type='hidden' id='bg-icon-bg-color-6abe0c702f0fa2098331382' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abe0c702f0fa2098331382' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abe0c702f0fa2098331382\"  class='button bg-  luga-help-q' style='' >Jak\u00e9 v\u00fdhody p\u0159in\u00e1\u0161\u00ed profil?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abe0c702f0fa2098331382' class='bg-showmore-closed ' ><p>Va\u0161e \u00fadaje a adresy se p\u0159i dal\u0161\u00ed objedn\u00e1vce vypln\u00ed samy a v sekci \u201eObjedn\u00e1vky\u201c vid\u00edte celou historii sv\u00fdch n\u00e1kup\u016f.<\/p>\n<\/div><\/div><div class=\"luga-help-qa\"><input type='hidden' bg_collapse_expand_pro='6abe0c702f13d9098019325' value=6abe0c702f13d9098019325><input type='hidden' id='bg-show-more-text-6abe0c702f13d9098019325' value='Jak zm\u011bnit nebo smazat sv\u00e9 \u00fadaje?'><input type='hidden' id='bg-show-less-text-6abe0c702f13d9098019325' value='Jak zm\u011bnit nebo smazat sv\u00e9 \u00fadaje?'><input type='hidden' id='bg-icon-bg-color-6abe0c702f13d9098019325' value=''><h3 class=\"luga-help-q-h\"><button id='bg-showmore-action-6abe0c702f13d9098019325' type=\"button\" aria-expanded=\"false\" aria-controls=\"bg-showmore-pro-hidden-6abe0c702f13d9098019325\"  class='button bg-  luga-help-q' style='' >Jak zm\u011bnit nebo smazat sv\u00e9 \u00fadaje?<\/button><\/h3><div id='bg-showmore-pro-hidden-6abe0c702f13d9098019325' class='bg-showmore-closed ' ><p>Sv\u00e9 \u00fadaje a adresy si m\u016f\u017eete zm\u011bnit v <a href=\"https:\/\/www.luga.bg\/cs\/muj-ucet\/\">\u201eM\u016fj \u00fa\u010det\u201c<\/a>. Pokud si p\u0159ejete sv\u016fj \u00fa\u010det a \u00fadaje smazat, napi\u0161te n\u00e1m prost\u0159ednictv\u00edm <a href=\"https:\/\/www.luga.bg\/cs\/kontakty\/\">kontaktn\u00edho formul\u00e1\u0159e<\/a>.<\/p>\n<\/div><\/div><\/div><p class=\"luga-help-more\"><a href=\"https:\/\/www.luga.bg\/cs\/muj-ucet\/\">M\u016fj \u00fa\u010det<\/a><a href=\"https:\/\/www.luga.bg\/cs\/zasady-ochrany-osobnich-udaju\/\">Z\u00e1sady ochrany osobn\u00edch \u00fadaj\u016f<\/a><\/p><\/section><\/div><\/div><\/div><\/div><\/div><div id=\"pg-101821-8\"  class=\"panel-grid panel-has-style\" ><div class=\"luga-help-row panel-row-style panel-row-style-for-101821-8\" ><div id=\"pgc-101821-8-0\"  class=\"panel-grid-cell\" ><div id=\"panel-101821-8-0-0\" class=\"so-panel widget widget_lugabg_help_contact luga-help-w panel-first-child panel-last-child\" data-index=\"8\" ><div class=\"luga-help\"><section class=\"luga-help-contact\" id=\"kontakt\"><div class=\"luga-help-contact-main\"><h2 class=\"luga-help-h2\">Nena\u0161li jste odpov\u011b\u010f?<\/h2><p class=\"luga-help-contact-text\">Zavolejte n\u00e1m \u2014 pom\u016f\u017eeme v\u00e1m s objedn\u00e1vkou, dopravou i v\u00fdb\u011brem produktu.<\/p><a class=\"luga-help-phone\" href=\"tel:+359893445005\">0893 445 005<\/a><p class=\"luga-help-phone-l\">Objedn\u00e1vky a dotazy<\/p><p class=\"luga-help-btns\"><a class=\"luga-help-btn luga-help-btn-call\" href=\"tel:+359893445005\"><svg class=\"luga-home-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M22 16.9v3a2 2 0 0 1-2.2 2 19.8 19.8 0 0 1-8.6-3.1 19.5 19.5 0 0 1-6-6A19.8 19.8 0 0 1 2.1 4.2 2 2 0 0 1 4.1 2h3a2 2 0 0 1 2 1.7c.1 1 .4 1.9.7 2.8a2 2 0 0 1-.5 2.1L8.1 9.9a16 16 0 0 0 6 6l1.3-1.3a2 2 0 0 1 2.1-.4c.9.3 1.8.6 2.8.7a2 2 0 0 1 1.7 2z\"\/><\/svg>Zavolejte n\u00e1m<\/a><a class=\"luga-help-btn luga-help-btn-line\" href=\"https:\/\/www.luga.bg\/cs\/kontakty\/\"><svg class=\"luga-home-ico\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"1.7\" stroke-linecap=\"round\" stroke-linejoin=\"round\" aria-hidden=\"true\" focusable=\"false\"><rect x=\"3\" y=\"5\" width=\"18\" height=\"14\" rx=\"2\"\/><path d=\"m3 7 9 6 9-6\"\/><\/svg>Napi\u0161te n\u00e1m<\/a><\/p><\/div><div class=\"luga-help-when\"><div class=\"luga-help-when-box\"><h3>Zavolejte n\u00e1m, a\u017e\u2026<\/h3><ul><li>chcete zm\u011bnit pr\u00e1v\u011b zadanou objedn\u00e1vku;<\/li><li>z\u00e1silka se zpo\u017e\u010fuje nebo m\u00e1te probl\u00e9m s doru\u010den\u00edm;<\/li><li>nejste si jisti, kter\u00fd produkt je pro v\u00e1s vhodn\u00fd;<\/li><li>d\u00e1v\u00e1te p\u0159ednost objedn\u00e1vce po telefonu.<\/li><\/ul><\/div><div class=\"luga-help-when-box\"><h3>Napi\u0161te n\u00e1m, kdy\u017e\u2026<\/h3><ul><li>produkt je po\u0161kozen\u00fd nebo byl dod\u00e1n nespr\u00e1vn\u00fd;<\/li><li>vrac\u00edte produkt ve 14denn\u00ed lh\u016ft\u011b;<\/li><li>p\u0159ejete si zm\u011bnu nebo v\u00fdmaz sv\u00fdch osobn\u00edch \u00fadaj\u016f.<\/li><\/ul><\/div><\/div><\/section><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>N\u00e1pov\u011bdaJak v\u00e1m m\u016f\u017eeme pomoci?Najd\u011bte rychlou odpov\u011b\u010f k objedn\u00e1vk\u00e1m, doru\u010den\u00ed, platb\u011b, slev\u00e1m a v\u00fdb\u011bru produkt\u016f.Vyhledat ot\u00e1zku\u2026&times;\u010casto hledan\u00e9:doprava zdarmavr\u00e1cen\u00edfakturahesloVymazat hled\u00e1n\u00ed\u010c\u00edm za\u010d\u00edt?Jak objednatKroky, n\u00e1kup bez registrace nebo s \u00fa\u010dtem, fakturaDoprava a platbaKur\u00fd\u0159i, dodac\u00ed lh\u016fty, doprava zdarmaSledov\u00e1n\u00ed objedn\u00e1vkyStav objedn\u00e1vky a z\u00e1silkySlevy a akce5% a 10%, kampan\u011b, promo bal\u00ed\u010dkyVr\u00e1cen\u00ed a reklamace14 dn\u00ed na odstoupen\u00ed od smlouvy, v\u00fdm\u011bna p\u0159i vad\u011bV\u00fdb\u011br a [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"home-panels.php","meta":{"_acf_changed":false,"_themeisle_gutenberg_block_has_review":false,"footnotes":""},"class_list":["post-101821","page","type-page","status-publish","hentry","post"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.1 (Yoast SEO v28.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Pomoc p\u0159i n\u00e1kupu \u2014 objedn\u00e1vky, doprava, slevy | Luga.bg<\/title>\n<meta name=\"description\" content=\"Rychl\u00e9 odpov\u011bdi k objedn\u00e1vce, doprav\u011b a platb\u011b, slev\u00e1m, vr\u00e1cen\u00ed zbo\u017e\u00ed, v\u00fdb\u011bru produkt\u016f s lugou a limanov\u00fdm bahnem i k profilu na Luga.bg. 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